Windows 7 wireless desperation...

Mercifull · 23 Nov 2009

Just like many other people on this forum, and other W7 support forums on the internet I am having wireless issues.

My laptop is an Acer Aspire 5739G Notebook and I got it on Friday.

I am experiencing random internet dropouts which either disconnect me totally or give me "no internet" or "limited access" messages.

Other computers and devices connected to my router are fine.
When I plug the laptop into the ethernet cable, it's fine
When I use a USB wifi reciever it's fine (Belkin 54g wireless usb).
The issue is only when using the built in Intel Wireless WiFi Link 5100 AGN.
I have turned off IPv6 and homegroup as some people have suggested.
I have uninstalled the device and reinstalled.
I have downloaded and installed the latest drivers from Intel.
I have turned off any power saving relating to the Wifi device.
I have tried turning off WEP/WPA/encryption on the wireless to see if that worked... it didn't.
I tried changing the channel of the wireless broadcast from 6 to 1 and then 11. No difference.

Desperate for ideas here or I am going to have to take my laptop back!!!

patwhatsthat · 23 Nov 2009

Not sure if this will help but read the second post on the first page, it would seem that you have done most of that but double check and make sure. Then read the last post on the second page and see if the management utitility will help. Intel WiFi Link 5100 AGN not connecting - Wireless, Internet and home networking - HP Support Forum

Mercifull · 23 Nov 2009

I am at work right now but when I get home I will double check all my settings. I've tried so many suggestions (before joining and posting here) that I dont really know what ive done/haven't done anymore.

I will reply later on with an update.

Mercifull · 23 Nov 2009

Redownloaded and installed driver 13.0.0.107 for Intel WiFi 5100 AGN... again.
Downloaded and installed latest chipset drivers
Flashed bios to latest version
Followed everything in the link suggested

Still nothing...

patwhatsthat · 23 Nov 2009

Did the driver that you download "again" (sense a little frustration and I can really understand) include the Intel ProSet / Wireless WiFi connection utility, and did this particular utility give you any additonal diagnostic options that you didn't have before.

Mercifull · 23 Nov 2009

No it was a separate download. I downloaded it and ran it. And it 'failed' on the association test.

Mercifull · 23 Nov 2009

Ooh its managed to pick up the wireless at the moment so i ran it again and it all came back green.

Both my usb wireless dongle and the intel one are showing connecting right now. Dare I take out the usb and see if it holds?

Mercifull · 23 Nov 2009

No luck. Popped out the usb one and a few moments later "limited access" on the Intel 5100

patwhatsthat · 23 Nov 2009

Why not....fingers crossed of course

EDIT: Sorry we posted at same time...try running it with only the intel connected. Reboots always help...of course you know that.

patwhatsthat · 23 Nov 2009

hate to unnecessarily bump this thread, but I found this while investigating your issue
Association Test

The association test checks for Wi-Fi connectivity. Association is the establishment and maintenance of the Wi-Fi link between devices. When security is enabled, the devices only exchange security credentials.

Passes - if the client is associated successfully
Fails - if the client is not associated successfully

What to do if the association test fails:

If the access point signal strength is low, use the signal test to check the signal.
Verify that a profile has been created.
Verify that the profile SSID matches the access point network name (SSID).
Remove the existing profile and create a new profile.
Verify that your Wi-Fi network is not included in the list of excluded profiles.
Verify that the MAC address has not been excluded in the access point.

At intel site here Intel® WiFi Products - Manual Diagnostics Tool also something at Yahoo Answers about SSID issues here Association Test in Intel ProSet Wireless? - Yahoo! Answers or have we given up?