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Windows 7: Trouble accessing Internet after new SSD installation

22 Jan 2018   #1
dsscottage

Windows 10 Pro
 
 
Trouble accessing Internet after new SSD installation

I've just installed a new SSD in my computer and completed a fresh install of Windows 7 Pro.

The install completed correctly but I'm having trouble connecting to some internet sites.

I can connect to Google and get search results but every other site I try fails. Even the AVG installation process and Windows update process fail apparently because there is no connection. I have a direct connection to the network (not WiFi) and Google works.

I have a vague recollection that I need to change a setting in the Security section of Internet options and I have fiddled with some settings but haven't had any success.

Can someone jog my memory?


My System SpecsSystem Spec
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22 Jan 2018   #2
samuria

win 8 32 bit
 
 

Open a cmd prompt type

ipconfig/all

post results so we can see whats going on
My System SpecsSystem Spec
22 Jan 2018   #3
Layback Bear

Windows 10 Pro. 64/ version 1709 Windows 7 Pro/64
 
 

If you are using Google and getting search results you must be getting online.

Jack
My System SpecsSystem Spec
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23 Jan 2018   #4
dsscottage

Windows 10 Pro
 
 

Quote   Quote: Originally Posted by samuria View Post
Open a cmd prompt type

ipconfig/all

post results so we can see whats going on
Here's the ipconfig

I've also posted a clip of the network map. It shows that I'm connected to the internet. I'm typing on the other computer on the LAN and it's working perfectly so the Internet is OK.


Attached Thumbnails
Trouble accessing Internet after new SSD installation-clipboard04.jpg  
My System SpecsSystem Spec
23 Jan 2018   #5
torchwood

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
 
 

Hi DS,

the setting your thinking about

Control panel >> Internet options >> Advanced settings... restore advanced setting.

Do you actually get a message or does it just keep searching

the following tutorials might come in handy if you have GPO's set

Local Group Policy - Reset to Default - Windows 7 Help Forums


Group Policy Editor - Quickly View Enabled Policies in Windows - Windows 7 Help Forums


Roy
My System SpecsSystem Spec
23 Jan 2018   #6
samuria

win 8 32 bit
 
 

Your not getting an ipv4 IP is the problem you get one starting 169 which means windows can't get an IP so it's cable or DHCP can't be reached try another cable port
My System SpecsSystem Spec
23 Jan 2018   #7
dsscottage

Windows 10 Pro
 
 

Quote   Quote: Originally Posted by samuria View Post
Your not getting an ipv4 IP is the problem you get one starting 169 which means windows can't get an IP so it's cable or DHCP can't be reached try another cable port
I'm not sure how to do this. Can you point me in the right direction?
My System SpecsSystem Spec
23 Jan 2018   #8
samuria

win 8 32 bit
 
 

Is the other pc close so you can plug in its cable which you know works
My System SpecsSystem Spec
23 Jan 2018   #9
dsscottage

Windows 10 Pro
 
 

Quote   Quote: Originally Posted by samuria View Post
Is the other pc close so you can plug in its cable which you know works
Do you mean the Ethernet cable?

If so, it's not really close enough but I can always move the computer temporarily.

However, more info...
My old Win 7 installation has been working perfectly on that same Ethernet cable for quite some time.

However, I don't believe that the Ethernet cable or port is the problem. I'm upgrading from a HDD to a SSD. Before I installed the OS on the SSD, I disconnected the HDD SATA cable. As part of my problem solving (over 3 days!), I disconnected the SSD and reconnected the HDD (with the original Win 7). When I did that I still had the same problem on the HDD. But I rebooted the combination router/cable modem and then the internet works from the HDD.

Therefore, I suspect that somehow the new Win 7 installation on the SSD doesn't properly assign ipv4 to the port. When I return the HDD and reboot the router/modem, the correct ipv4 gets assigned. It seems that the problem is connected to the new Win 7 installation on the SSD not properly connecting (negotiating?) with the modem/router.

Does this help?
My System SpecsSystem Spec
24 Jan 2018   #10
samuria

win 8 32 bit
 
 

A quick fix would be to give it a fixed IP see if that solves it
My System SpecsSystem Spec
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 Trouble accessing Internet after new SSD installation




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