Trouble accessing Internet after new SSD installation

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  1. Posts : 49
    Windows 10 Pro
       #1

    Trouble accessing Internet after new SSD installation


    I've just installed a new SSD in my computer and completed a fresh install of Windows 7 Pro.

    The install completed correctly but I'm having trouble connecting to some internet sites.

    I can connect to Google and get search results but every other site I try fails. Even the AVG installation process and Windows update process fail apparently because there is no connection. I have a direct connection to the network (not WiFi) and Google works.

    I have a vague recollection that I need to change a setting in the Security section of Internet options and I have fiddled with some settings but haven't had any success.

    Can someone jog my memory?
      My Computer


  2. Posts : 3,783
    win 8 32 bit
       #2

    Open a cmd prompt type

    ipconfig/all

    post results so we can see whats going on
      My Computer


  3. Posts : 25,847
    Windows 10 Pro. 64/ version 1709 Windows 7 Pro/64
       #3

    If you are using Google and getting search results you must be getting online.

    Jack
      My Computer


  4. Posts : 49
    Windows 10 Pro
    Thread Starter
       #4

    samuria said:
    Open a cmd prompt type

    ipconfig/all

    post results so we can see whats going on
    Here's the ipconfig

    I've also posted a clip of the network map. It shows that I'm connected to the internet. I'm typing on the other computer on the LAN and it's working perfectly so the Internet is OK.
    Attached Thumbnails Attached Thumbnails Trouble accessing Internet after new SSD installation-clipboard04.jpg  
    Last edited by dsscottage; 24 Jan 2018 at 12:01.
      My Computer


  5. Posts : 7,100
    W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
       #5

    Hi DS,

    the setting your thinking about

    Control panel >> Internet options >> Advanced settings... restore advanced setting.

    Do you actually get a message or does it just keep searching

    the following tutorials might come in handy if you have GPO's set

    Local Group Policy - Reset to Default - Windows 7 Help Forums


    Group Policy Editor - Quickly View Enabled Policies in Windows - Windows 7 Help Forums


    Roy
      My Computer


  6. Posts : 3,783
    win 8 32 bit
       #6

    Your not getting an ipv4 IP is the problem you get one starting 169 which means windows can't get an IP so it's cable or DHCP can't be reached try another cable port
      My Computer


  7. Posts : 49
    Windows 10 Pro
    Thread Starter
       #7

    samuria said:
    Your not getting an ipv4 IP is the problem you get one starting 169 which means windows can't get an IP so it's cable or DHCP can't be reached try another cable port
    I'm not sure how to do this. Can you point me in the right direction?
      My Computer


  8. Posts : 3,783
    win 8 32 bit
       #8

    Is the other pc close so you can plug in its cable which you know works
      My Computer


  9. Posts : 49
    Windows 10 Pro
    Thread Starter
       #9

    samuria said:
    Is the other pc close so you can plug in its cable which you know works
    Do you mean the Ethernet cable?

    If so, it's not really close enough but I can always move the computer temporarily.

    However, more info...
    My old Win 7 installation has been working perfectly on that same Ethernet cable for quite some time.

    However, I don't believe that the Ethernet cable or port is the problem. I'm upgrading from a HDD to a SSD. Before I installed the OS on the SSD, I disconnected the HDD SATA cable. As part of my problem solving (over 3 days!), I disconnected the SSD and reconnected the HDD (with the original Win 7). When I did that I still had the same problem on the HDD. But I rebooted the combination router/cable modem and then the internet works from the HDD.

    Therefore, I suspect that somehow the new Win 7 installation on the SSD doesn't properly assign ipv4 to the port. When I return the HDD and reboot the router/modem, the correct ipv4 gets assigned. It seems that the problem is connected to the new Win 7 installation on the SSD not properly connecting (negotiating?) with the modem/router.

    Does this help?
      My Computer


  10. Posts : 3,783
    win 8 32 bit
       #10

    A quick fix would be to give it a fixed IP see if that solves it
      My Computer


 
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