Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: Internet stops working regularly; need to restart to fix it

13 Dec 2018   #1
benanna88

Windows 7 Home Premium x64
 
 
Internet stops working regularly; need to restart to fix it

For a little while now my computer has had a problem with the Internet where I can't get onto most sites after a while of the computer being on or me using the Internet. Specifically, sites like eBay and Facebook won't connect, but YouTube and Google search still work. Each time it happens I have to restart my computer, and then everything is back to normal for a while (usually a few hours).

It did seem to happen around the time that I installed Bitdefender (a month or so ago), but I have tried turning off all the modules as they recommend, and that doesn't fix it. I also tried using a restore point, but that failed, but that's when I worked out that restarting temporarily fixes it.

So my question is, how can I get to the bottom of this and work out what is causing it? Any help would be appreciated.


My System SpecsSystem Spec
.
13 Dec 2018   #2
F22 Simpilot

Windows 7 Ultimate x64
 
 

It's more than likely Bitdefender messing around with the TCP/IP stack. I have only used Bitdefender Free, and that's pretty much all you need. Although, definition-based anti-virus solutions have their limits.

So Uninstall Bitdefender and see what happens. Use their tool. Uninstall Bitdefender
My System SpecsSystem Spec
13 Dec 2018   #3
benanna88

Windows 7 Home Premium x64
 
 

Thanks for the suggestion, I'll give that a go. Would you suggest uninstalling it next time I experience the issue, or just straight away and see if the problem comes back? The first option would give a more definite answer, but maybe uninstalling at that very moment wouldn't give an immediate fix anyway. And if Bitdefender is the problem, is there a way I can fix that (that you know of)? Of course I'll contact them if I need to but I know that will be more difficult than it needs to be.
My System SpecsSystem Spec
.

13 Dec 2018   #4
Barman58

Windows 10 Pro x64 x3, Ubuntu
 
 

There is malware that prevents access to specific websites, such as facebook, Twitter Etc. It could be that your links to the sites are being redirected to a malware Phishing site and your Anti Malware is doing what it's supposed to do and protecting you

It may be worth running a full deep scan of your system with Both bitdefender and another Anti Malware (as a non resident application) just to be sure, Also something such as Autoruns could allow you to check what is really starting up, It has a specific tab for Image Hijacks, but the other tabs can help - It's fully documented too
My System SpecsSystem Spec
14 Dec 2018   #5
benanna88

Windows 7 Home Premium x64
 
 

Thanks for that info. I've uninstalled Bitdefender, but I'll keep an eye on the behaviour of webpages and potential redirects as well and try doing some scans. I'll post when I've sorted it out.
My System SpecsSystem Spec
Reply

 Internet stops working regularly; need to restart to fix it




Thread Tools




Similar help and support threads
Thread Forum
Internet stops working
When I leave my Toshiba Satellite L450 idle for a while then come back to it my internet stops working. I reboot the laptop then all is well for a while. This is happening with all browsers. It says my network is connected. This seems to be only on my Toshiba laptop. Thanks
Network & Sharing
Internet stops working
mistake
Network & Sharing
Internet stops working - Why
Hi I have Windows 7 64Bit on a Fujitsu Amilo Desktop Pi3635A, brought brand new in Feb. I use AOL (UK) via a wireless connection. When I log on (boot up PC) the network connection appears in the taskbar on the right bottom of screen and everything connects as it should, with a good level...
Network & Sharing
Aero stops working, won't work again until restart
Can't quite nail down when this happens but from time to time the Aero effects will stop working. So far it does seem to happen if the screen has been blank for awhile (screen saver) but something else has to happen as well because that by itself doesn't cause the issue. This last time it...
BSOD Help and Support
My ATI radeon 200 stops working when I restart
:mad: Im running windows 7 (obviously) 64 bit. and my ATI driver was working fine, and the aero themes were working until one day when I restarted, and my aero themes stopped working! when I right clicked on my desktop and click >Personalize. and click the troubleshoot link at the bottom, that...
Graphic Cards


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 04:36.
Twitter Facebook Google+