Win 7 Doesn't Know It Has A Connection To The Internet


  1. trippb
    Posts : 4
    OS version depends on the hour
       New #1

    Win 7 Doesn't Know It Has A Connection To The Internet


    Win 7 Pro SP1 x32 fully updated
    My mom's computer is about to drive me batty. It doesn't realize it is connected to the internet. I've found if I restart the Network Location Awareness service, it will realize it for all of about 5 seconds before changing its mind. It doesn't log anything in Event Viewer. I've used the troubleshooters and netsh int and winsock resets. I've made sure no proxies are enabled in the IE settings. Firewall on and off makes no difference. There wasn't any A/V when I got my hands on it. I'm pretty sure it had either Panda Cloud or AVG on it. I installed each of them and then used their uninstallers to make sure they are fully removed. This happens on WiFi or an ethernet connection on DHCP or with a static address. It has the same behavior in Safe Mode. I don't know when the problem started to trace it back to any updates. Any other ideas?

    I'm trying to add an image but it isn't working. Hopefully it will let me post this link: Flickr
    Last edited by trippb; 14 Jan 2019 at 13:45.
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  3. samuria
    Posts : 3,788
    win 8 32 bit
       New #2

    Welcome to the forum. Check on the antivirus site for uninstaller very often you have to run these tools to totally remove it
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  4. trippb
    Posts : 4
    OS version depends on the hour
    Thread Starter
       New #3

    samuria said:
    Welcome to the forum. Check on the antivirus site for uninstaller very often you have to run these tools to totally remove it
    That's exactly what I did for the couple A/Vs that I might have put on it in the past.
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  6. iko22
    Posts : 2,798
    Windows 7 x64, Vista x64, 8.1 smartphone
       New #4

    How to upload files to this Forum:
    Screenshots and Files - Upload and Post in Seven Forums
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  7. iko22
    Posts : 2,798
    Windows 7 x64, Vista x64, 8.1 smartphone
       New #5

    Test the network using Safe Mode with Networking and, if no errors, try performing a Clean Boot.
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  8. trippb
    Posts : 4
    OS version depends on the hour
    Thread Starter
       New #6

    iko22 said:
    Test the network using Safe Mode with Networking and, if no errors, try performing a Clean Boot.
    I forgot to add that bit of info. It has the same behavior in Safe Mode. I just edited the original post to add that info.
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  10. johnhoh
    Posts : 1,363
    Win7 pro x64
       New #7

    I'm unclear on your symptoms. Can you browse the internet? Does your router show that you have an ip address? Do you have the "no internet access" message in network and sharing center?
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  11. trippb
    Posts : 4
    OS version depends on the hour
    Thread Starter
       New #8

    johnhoh said:
    I'm unclear on your symptoms. Can you browse the internet? Does your router show that you have an ip address? Do you have the "no internet access" message in network and sharing center?
    Take a look at the picture I linked to in my original post to see what I'm seeing. It is causing issues with Windows file sharing and TeamViewer because they don't think I'm on the network. But, I have a good address and can browse the internet.
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