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Windows 7: Network Adaptor not recognised

1 Week Ago   #1
willum08

Windows 10 Pro 64bit and Windows 7 Pro 64 bit
 
 
Network Adaptor not recognised

Hi,
I have recently carried out a complete installation from DVD of Windows 7 Pro 64 bit on my wife's ACER Travelmate P253 after replacing a faulty hard drive. Windows 7 apparently installed OK but I am unable to access the internet on her laptop, because the Atheros WiFi Network Adaptor is not being recognised. It is absent in the list of devices shown in Device Manager, under the heading 'Network Adaptors'. Also, I have to select 'View > Show hidden devices' to actually see the 'Network Adaptors' heading, and the only devices shown are a series of WAN Miniport entries.

My own laptop is an identical model, so suspecting that the Wireless Module on my wife's laptop may be faulty, I removed the known working module from my Laptop and fitted it in my wife's laptop... Result - exactly the same - the device could not be seen in 'Device Manager'.
I tried the 'search for new hardware' facility but again - nothing was found.
I installed Belarc Advisor on her laptop (via USB memory stick) to see if it reported the presence of the Network Adaptor, but there was no mention of the device.

The strange thing is that the Network Adaptor was working fine, before the hard drive was replaced.
All other functions of Windows 7 seem to be working OK.

I would really appreciate any suggestions or solutions to this problem.

I trust I have posted in the appropriate forum...... Apologies if this is not the case...


My System SpecsSystem Spec
.
1 Week Ago   #2
torchwood

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
 
 

Hi

Anything shown as Unknown device


Roy
My System SpecsSystem Spec
1 Week Ago   #3
willum08

Windows 10 Pro 64bit and Windows 7 Pro 64 bit
 
 

Hi Roy,
Thanks for your response - That was Quick !!

There are some entries under 'Other Devices'.... as follows
Base System Device
Base System Device
Ethernet Controller
Network Controller
PCI Simple Communications Controller
SM Bus Controller

All the above entries have a yellow exclamation in their Icons - presumably no drivers installed ??

But nothing under a heading 'Unknown Devices'
My System SpecsSystem Spec
.

1 Week Ago   #4
Paul Black

Win 7 HP SP1 64-bit Vista HB SP2 32-bit Linux Mint 18.3
 
 

Hi willum08,

Quote   Quote: Originally Posted by willum08 View Post
There are some entries under 'Other Devices'.... as follows
Base System Device
Base System Device
Ethernet Controller
Network Controller
PCI Simple Communications Controller
SM Bus Controller

All the above entries have a yellow exclamation in their Icons - presumably no drivers installed ??

But nothing under a heading 'Unknown Devices'
Please perform this . . .

Under the heading msinfo32 [MS System Information] - Problem Devices . . ., please run MS_Info32_Find_Problem_Devices.bat, Option [2] from here => BATCH PROGRAMS [Standalone] and then upload the results using the tutorial at the bottom of the above link [Upload to SevenForums . . .] and someone will look at it for you.

NOTE: The reason I link to the thread above rather than posting the .bat file here is because it makes it easier if I have to amend the batch script. This way, I only have to amend it and upload it to one location.

I hope this helps!
My System SpecsSystem Spec
1 Week Ago   #5
willum08

Windows 10 Pro 64bit and Windows 7 Pro 64 bit
 
 

Hi Paul,
Thank you for your response and the detailed procedure.
As requested, I executed your instructions and have attached the resultant .txt file......


Attached Files
File Type: txt Prob_Devices.txt (800 Bytes, 2 views)
My System SpecsSystem Spec
1 Week Ago   #6
Paul Black

Win 7 HP SP1 64-bit Vista HB SP2 32-bit Linux Mint 18.3
 
 

Hi willum08,

Quote   Quote: Originally Posted by willum08 View Post
There are some entries under 'Other Devices'.... as follows
Base System Device
Base System Device
Ethernet Controller
Network Controller
PCI Simple Communications Controller
SM Bus Controller

All the above entries have a yellow exclamation in their Icons - presumably no drivers installed?
As you suspected, the reason for ALL of the above are The drivers for this device are not installed.
My System SpecsSystem Spec
1 Week Ago   #7
Paul Black

Win 7 HP SP1 64-bit Vista HB SP2 32-bit Linux Mint 18.3
 
 

Hi willum08,

You can download the respective drivers from here => Acer Drivers.

You just need to enter either Serial Number or SNID or Model Number.
I hope this helps!
My System SpecsSystem Spec
.
1 Week Ago   #8
willum08

Windows 10 Pro 64bit and Windows 7 Pro 64 bit
 
 

Hi Paul and Roy,

Thank you most sincerely for your assistance with my problem, WiFi is working fine now. What I didn't realise is that unless the Wireless Network adaptor's driver was installed, the device would not show in Device Manager....
I expected the device to show but with an indication that its Driver was not installed.... However, lesson learned !

Four of the reported items under the 'Other Devices' are still showing with yellow exclamation marks on their Icons -
Base System Device (x2), PCI Simple Communications Controller and SM Bus Controller. These items don't appear to be causing any problems but I'll do some research on-line for solutions...

Again, Thank You both for your time and help with my problem... it is truly appreciated.

I have now made an Image of the C: Drive on an external hard drive...
My System SpecsSystem Spec
1 Week Ago   #9
Paul Black

Win 7 HP SP1 64-bit Vista HB SP2 32-bit Linux Mint 18.3
 
 

Hi willum08,

Quote   Quote: Originally Posted by willum08 View Post
Thank you most sincerely for your assistance with my problem, WiFi is working fine now.
You are very welcome!
Quote   Quote: Originally Posted by willum08 View Post
Four of the reported items under the 'Other Devices' are still showing with yellow exclamation marks on their Icons -
Base System Device (x2), PCI Simple Communications Controller and SM Bus Controller. These items don't appear to be causing any problems but I'll do some research on-line for solutions...
You could run WU [Windows Update] to see if it finds them. You should be able to identify them quite easily.

I hope this helps!
My System SpecsSystem Spec
1 Week Ago   #10
willum08

Windows 10 Pro 64bit and Windows 7 Pro 64 bit
 
 

Thanks again Paul... will do so later... and report back.

Kind Regards
My System SpecsSystem Spec
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 Network Adaptor not recognised




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