Remote desktop crash error code 0xc0000374


  1. Aljam
    Posts : 2
    Windows 7 64bit
       New #1

    Remote desktop crash error code 0xc0000374


    Wasn't sure if this was the right place to post this.
    A customer of mine is having trouble with a remote desktop connection. When he opens the connection and enters his login details and hits connect RDP crashes. I tried turning off local resources like printers but it didn't help. The code in the event log is 0xc0000374 and i managed to make a crash dump but i'm not really sure how to read it properly. Any help would be appreciated thank you.
    Remote desktop crash error code 0xc0000374 Attached Files
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  3. Aljam
    Posts : 2
    Windows 7 64bit
    Thread Starter
       New #2

    Ok so after doing some reading i figured out how to read the dump file (i think i did it right anyway ) and it turns out that error was a "heap corruption" which was caused by "BLEtokenCredentialProvider.dll" Which turned out to be a driver for a bluetooth dongle plugged into the laptop. Once we removed the bluetooth software everything was working again.
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  4. oliversl
    Posts : 1
    Windows 7 64bit
       New #3

    Many thanks!, I just registered to say "Thanks"
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