Ran it again today when my modem kept going offline. I tried to reset the modem through the ISPs website. It ran about 15 minutes then said "Unable to reset equipment." I made an appt. for later this week for a tech to come and straighten out this chronic problem.
Have the tech give you a new modem. I already mentioned that your ISP should be giving you a new modem since you already lease one.
In the future you don't need to use their website to reset the modem. Just a press and hold of the modem's rest button for at least 10 seconds is all you need to do.
i got the same issue before, basely i will suggest you contact your ISP and ask them reply a new one for your. all modem problem can just forward to your ISP, they will send a engineer to help you check your modem and network speed relative.
I had a service tech here and he determined the main problem was a bad cable line. That was replaced and while here he gave me a new modem. It worked great for a few days, now I an getting lagging again.
I'm in IN and using Spectrum. I have the Aaris modem. I noticed some time ago that rebooting it seems to take longer than it used to. I have had this modem several years and I have had them out with trouble on the box on the exterior line to the house twice in the last couple of years. Rain got in the box and corroded some connectors. He said he "cleaned" them off. The second time supposedly they replace some connectors in the box. I believe they also replaced the line from the pole to the house too. Anyway, a year or so ago I had to switch to streaming because the cable TV just got too expensive. I had no premium networks. Just the second tier of the basic so I could also get MSNBC. With the TV, Internet and WiFi, it was approaching $200 a month! Now I'm paying 79.99 plus 5 for WiFi. And so far I can afford a decent streaming plan. But I digress...
I got used to some late night outages that happens around midnight because they are probably performing maintenance and it'll be back on in the morning. But for several weeks now, off and on, I will experience serious lagging that almost freezes my laptop or disconnect and lose my Internet and WiFi altogether. A reboot will generally fix it, but it can happen several times a day. Then things will be fine for awhile until the next time.
In fact, I called them yesterday. They keep telling me everything is fine on my end. I keep telling them it is not. So now I am logging the occurrences for the next time I will be calling them.
I guess this is my roundabout way of saying that I think the problems we have are at Spectrum's end and not ours. And frankly I don't think there is a darned thing we can do about it. These companies have figured out a way to own us.
Was the line that was replaced the line that goes from your house to the tap (round looking peg in the ground)? The line that goes from the back of your house to the tap is called the drop. If the drop wasn't replaced, then it may be the source of the issue, but a tech would have to connect their meter from the outside of the house to get a signal read out from your end to the tap its self minus everything else connected to the cable line.
And this is cable, correct? Not DSL over a phone line? Not sure what Spectrum offers.
What is the make and model of the new modem? Do you get the same behavior with another computer or device?
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