Unable to wirelessly connect to Internet following a router change

Since installing a new router I have been unable to wirelessly connect to the Internet even with both the hardware and software Firewalls disabled.

I can however:

• connect wirelessly to network resources on the LAN
• connect to the Internet using a wired Ethernet connection
• connect wirelessly to the Internet using another device (Win 10)

I have tried deleting the wireless connection and recreating it but the issue persists.

I have also tried a different wireless connection but that also failed to connect to the Internet.

The configuration of the settings in the Network and Sharing Center appear to be correct.

If anybody has any suggestions how to resolve this issue they will be much appreciated.

--
Win 7 Pro SP1
Router: ARRIS TG2492LG-85
Network Adapter: Intel PRO/Wireless 3945ABG

Hi
check which band is being used by the router, 2.4 or 5, then in the device Adapter driver settings >>Advanced<< tab
and amend accordingly

torchwood said:

Hi
check which band is being used by the router, 2.4 or 5, then in the device Adapter driver settings >>Advanced<< tab
and amend accordingly

Thanks for your response torchwood.

The router is using the 2.4 band, but I cannot find an option to change the device adapter driver > Advanced settings to change from 5 to 2.4.

hi,

different driver but same options, click the little down arrow change to 2.4

SIW2 said:

Is that router supplied by Virgin iSP? If so, you could ask them.

Your old laptop is interesting. Is there a motherboard called Gateway 77.14 ?

I cant see it mentioned when searching tinternet.

.

SIW2 thanks for your message.

It is a VM supplied router, but they are most unhelpful in connecting devices to it!!

The Gateway 77.14 motherboard is what is returned from a Belarc Advisor system scan, but the laptop is quite old

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torchwood said:

hi,

different driver but same options, click the little down arrow change to 2.4

Thanks torchwood. I definitely don't have an option for Preferred Band. This is what I have

Hi

have a look at my post #3 in this thread
Intel PRO/Wireless 3945ABG is not recognized - Windows 10 Forums


Im using a Virgin hub 3..... it should have been set up with dual band as default.... got equipement running both bands

torchwood said:

Hi

have a look at my post #3 in this thread
Intel PRO/Wireless 3945ABG is not recognized - Windows 10 Forums


Im using a Virgin hub 3..... it should have been set up with dual band as default.... got equipement running both bands

Hmm, I cannot see any post by you in that thread.

Post #3 is by hawkman.

In any case the issue I have is not that the network adapter is not being recognised ( I can connect wirelessly to other network resources on the LAN). but just relates to being unable to connect to the Internet.

Hi

I am Hawkman on 10.....

Bit remiss of me
There is something odd about your Advanced tab screenshot
It seems to be missing the first 2 options
see this link
Adapter Settings
(i've got a comp running the 5100 wifi card--shows all options)

did you actually try what i said in that post