Unable to wirelessly connect to Internet following a router change

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  1. Posts : 10
    Windows 7 Pro SP1 64bit
       #1

    Unable to wirelessly connect to Internet following a router change


    Since installing a new router I have been unable to wirelessly connect to the Internet even with both the hardware and software Firewalls disabled.

    I can however:


    • connect wirelessly to network resources on the LAN
    • connect to the Internet using a wired Ethernet connection
    • connect wirelessly to the Internet using another device (Win 10)


    I have tried deleting the wireless connection and recreating it but the issue persists.

    I have also tried a different wireless connection but that also failed to connect to the Internet.

    The configuration of the settings in the Network and Sharing Center appear to be correct.

    If anybody has any suggestions how to resolve this issue they will be much appreciated.

    --
    Win 7 Pro SP1
    Router: ARRIS TG2492LG-85
    Network Adapter: Intel PRO/Wireless 3945ABG
      My Computer


  2. Posts : 6,872
    W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
       #2

    Hi
    check which band is being used by the router, 2.4 or 5, then in the device Adapter driver settings >>Advanced<< tab
    and amend accordingly
      My Computer


  3. Posts : 10
    Windows 7 Pro SP1 64bit
    Thread Starter
       #3

    torchwood said:
    Hi
    check which band is being used by the router, 2.4 or 5, then in the device Adapter driver settings >>Advanced<< tab
    and amend accordingly
    Thanks for your response torchwood.

    The router is using the 2.4 band, but I cannot find an option to change the device adapter driver > Advanced settings to change from 5 to 2.4.
      My Computer


  4. Posts : 15,180
    Vista x64 / 7 X64
       #4

    Is that router supplied by Virgin iSP? If so, you could ask them.

    Your old laptop is interesting. Is there a motherboard called Gateway 77.14 ?

    I cant see it mentioned when searching tinternet.
      My Computer


  5. Posts : 58
    Windows 7 Pro 64-bit
       #5

    Unable to wirelessly connect to Internet following a router change-image.png
      My Computer


  6. Posts : 6,872
    W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
       #6

    hi,

    different driver but same options, click the little down arrow change to 2.4
    Attached Thumbnails Attached Thumbnails Unable to wirelessly connect to Internet following a router change-wifi.png  
      My Computer


  7. Posts : 10
    Windows 7 Pro SP1 64bit
    Thread Starter
       #7

    SIW2 said:
    Is that router supplied by Virgin iSP? If so, you could ask them.

    Your old laptop is interesting. Is there a motherboard called Gateway 77.14 ?

    I cant see it mentioned when searching tinternet.
    .

    SIW2 thanks for your message.

    It is a VM supplied router, but they are most unhelpful in connecting devices to it!!

    The Gateway 77.14 motherboard is what is returned from a Belarc Advisor system scan, but the laptop is quite old

    - - - Updated - - -

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    - - - Updated - - -

    torchwood said:
    hi,

    different driver but same options, click the little down arrow change to 2.4
    Thanks torchwood. I definitely don't have an option for Preferred Band. This is what I have

    Unable to wirelessly connect to Internet following a router change-snowwindow.jpg
      My Computer


  8. Posts : 6,872
    W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
       #8

    Hi

    have a look at my post #3 in this thread
    Intel PRO/Wireless 3945ABG is not recognized - Windows 10 Forums


    Im using a Virgin hub 3..... it should have been set up with dual band as default.... got equipement running both bands
      My Computer


  9. Posts : 10
    Windows 7 Pro SP1 64bit
    Thread Starter
       #9

    torchwood said:
    Hi

    have a look at my post #3 in this thread
    Intel PRO/Wireless 3945ABG is not recognized - Windows 10 Forums


    Im using a Virgin hub 3..... it should have been set up with dual band as default.... got equipement running both bands
    Hmm, I cannot see any post by you in that thread.

    Post #3 is by hawkman.

    In any case the issue I have is not that the network adapter is not being recognised ( I can connect wirelessly to other network resources on the LAN). but just relates to being unable to connect to the Internet.
      My Computer


  10. Posts : 6,872
    W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
       #10

    Hi

    I am Hawkman on 10.....

    Bit remiss of me
    There is something odd about your Advanced tab screenshot
    It seems to be missing the first 2 options
    see this link
    Adapter Settings
    (i've got a comp running the 5100 wifi card--shows all options)

    did you actually try what i said in that post
      My Computer


 
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