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Windows 7: Downloads crash FF & some Explorer.

11 Dec 2009   #1
hughfraser

Windows 7
 
 
Downloads crash FF & some Explorer.

I download between 5 or 15 files, sometimes when I am downloading and ask Firefox to save the file, this crashes the browser and on a rare occasion it would crash Explorer, any ideas on how I can cure this?
My System SpecsSystem Spec
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11 Dec 2009   #2
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by hughfraser View Post
I download between 5 or 15 files, sometimes when I am downloading and ask Firefox to save the file, this crashes the browser and on a rare occasion it would crash Explorer, any ideas on how I can cure this?
Hi and welcome

first we need to find out why it is crashing. type eventvwr in search. go to the windows log>application tab. You are looking for errors (they have red in the left hand column) that contain app hang, app crash, IE, or firefox.

When you find them (there is a lot of data) use the built in snipping tool (type snipping in search) to make a screen shot of it and upload it to us using the attachment icon (shaped like a paperclip) in the reply form. SEE PICS

Let us know if you need help


Ken J+
My System SpecsSystem Spec
11 Dec 2009   #3
hughfraser

Windows 7
 
 

Thanks for the Help, ZigZag, strange thing it happened to the snipping tool when I tried save the JPG. But here is the picture from the Event Viewer as requested.

Hugh


Attached Thumbnails
Downloads crash FF & some Explorer.-eventviewer.jpg  
My System SpecsSystem Spec
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