Okay, so I've done both the AV scan and the malwarebytes scan - Malwarebytes found two files that I told it to take care of and right now it seems to be okay.
I didn't run the msconfig and turn off all services because I figured that it would fail to turn on a bunch of my stuff already. I'm thinking that once y'all see the two attached log files, I'm going to try to boot into normal mode and see what happens.
Will report back.
Okay, here are shots of the hijackthis scan. Couldn't get it to save an actual log - so here are snips.
e: I booted into normal mode with still no luck.
Please go to (where c:\ is your install directory):
C:\Program Files (x86)\Trend Micro\Hijackthis
copy the HijackThis.log (edit - select all, edit - copy)
paste the info back in here...
Also, from what I could see in the images, it looks like you are running AVG Free AND Norton Internet Security, is this right?
If so, please uninstall one of them... If uninstalling Nortons, remove it using the Norton Removal Tool
Running multiple antivirus programs will almost always cause conflicts.
Okay. Here is the hijack this log file.
Will be uninstalling norton shortly. The programs were both installed at day one of this computer's operation and I hate hate hate removing Norton so I just never bothered.
YES!
It is working again!
It must have been Norton - which had somehow started it's own install process right before all this stuff started happening!
Thank you so so much for your help. This was so frustrating and your helpful suggestions helped me to both figure this stuff out and also fix this problem. You are wonderful.
Great to hear that it's finally fixed :)
There's nothing else wrong with your logfie that I can see, only 1 unnecessary entry
Open HijackThis - scan only - check the following and fix:
O2 - BHO: (no name) - {5C255C8A-E604-49b4-9D64-90988571CECB} - (no file)
Also, as a side note, you seem to have a few registry entries that are no longer being used by (uninstalled?) applications.
You might like to try CCleaners registry cleaner function. I've been using it for years without any issues, as have many others here.
Open CCleaner - Registry - Scan for Issues - Fix Selected Itms - Yes to backup changes - save - fix all selected issues. Repeat until no more issues are found. Sometimes there'll be one that will reoccur, just leave it, it's fine, just a part of windows temp cache/memory
Alright, I'll get that file. You've been completely amazing. Thank you so much.
Great going. SymNRT (Norton removal tool) has we term doesnt really delete the remnants. We have to manually delete the Norton/Symantec folders from your user directory. This tool will remove the application when Norton's uninstaller doesnt do the job well.
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