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Windows 7: limited connection problems

10 Jan 2010   #11
Hermitt

Win7-Professional 64bit
 
 

Quote   Quote: Originally Posted by acurasd View Post
One thing that you guys did not catch


He said that this was a DSL connection so he needed to set up a DSL Dial Up connection to log into the DSL modem..... there may be something wrong with her vista/computer/modem. I would defintily log into her modem and see if you could make that DSL modem log into it automatically or set up the dial up on her computer and see if you can dial into the modem.. *sorry if i repeat myself* watching george lopez, laughing my butt off...

there has got to be something weird... another thing that i can suggust is get a cheap router that handles PPOE and have the modem auto redial so it keeps a stead connection... that way she can go either wired or wireless.

The guy said that he plugged it into his computer and it worked. Something is weird going on.... so my suggestion is try what i said...

but the thing is that your going to have to call AT&T and get her user name and password for the PPOE DSL if she doesn't have it and sometimes AT&T customer service are air heads.
I thank you for your help here acurasd, but I'm lost as to what you mean. the dsl modem is hooked by a network cable into the LAN port on her computer, not to a modem on her computer.
I'm sorry if I'm missing what your trying to tell me.


My System SpecsSystem Spec
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10 Jan 2010   #12
acurasd

Windows 7 Ultimate x64
 
 

Most DSL modems come in on a phone line, trust me I lived in Germany and it just seemed like that is all they had.

They just don't know how to upgrade.. Maybe they need a hiroshima... anyways....

I had alot of limited connectivity with my internet there and the main reason for that is becuase you have to log into the modem from your computer at times. This is the way to do it...You have to log in with your user name and password you recieved from the ISP

1) Open your network and Sharing Center

2) Setup a new connection or network

3) Connect to the internet

4) Setup a new connection anyways (if it saids your connected anyways)

5) Select Broadband PPPoE

6) Enter information.

7) Information comes from her ISP

That is why i dont mess with DSL , its a pain in the butt.
My System SpecsSystem Spec
11 Jan 2010   #13
Hermitt

Win7-Professional 64bit
 
 

Thank you acurasd, I will try this when I get the computer back over to her place. I'm not sure when this will be as she has not called me yet to tell me she is back and ready for the computer.
My System SpecsSystem Spec
.

11 Jan 2010   #14
acurasd

Windows 7 Ultimate x64
 
 

Not saying that it is a fix but it is a possibility... I am not sure why yours work and her doesn't.. Maybe her computer is just being goofy with her Internet Connection.
My System SpecsSystem Spec
11 Jan 2010   #15
Hermitt

Win7-Professional 64bit
 
 

I understand acurasd

Thank you aem, acurasd and aggAZ for your help thus far. Any other suggestions are also welcome and appreciated.
Well I'm off to bed, I have work in the morning. I'll check back in tomorrow at some point when I get a chance.
My System SpecsSystem Spec
11 Jan 2010   #16
aem

Windows 7 Ultimate 64Bit
 
 

Out of curiosity, is there a MAC clone option in your router's setting?
My System SpecsSystem Spec
11 Jan 2010   #17
TimStitt

Windows 7 Ultimate 64 bit
 
 

Hi Hermit (Hi All)
From what I understand, the problem appears to be isolated to her machine. There are some things that you can do to check the connectivity issue.
  • From her PC on her network, open an elvated comand prompt and type IPCONFIG /ALL post the results here. NOTE: - you can also do a IPCONFIG /RELEASE, IPCONFIG /FLUSHDNS, ARP -D, IPCONFIG /RENEW (in that order, to refresh her IPaddress).
  • If DNS is missing, ensure that the correct DNS details are being issued from her modem to her PC (i.e. ensure that the modem knows them).
  • Open 'Control Panel\All Control Panel Items\Network and Sharing Center' and click on 'Change adapter settings'. Select your adapter, right click and choose properties. Under IPv4 and IPv6, ensure that IPaddresses are being obtained automatically.
  • Also in the adapter properties for IPv4 check that the 'Alternate Configuration tab', it should also be automatic. Back on the general tab, click advanced and ensure that there are no ipaddresses hard coded into any of the tabs for ipaddress, default gateway, DNS, and WINS. Lastly check that Netbios is set to default.
  • Click on the START globe and type notepad in the search box, when notepad appears, right click and open it as an administrator (i.e. elevated). Navigate to %windir%\System32\drivers\etc and open the hosts file with notepad (you may need to select 'all files' else notepad will only look for text files). Under '# localhost name resolution is handled within DNS itself.' you should only see two entries for ::1 & localhost (you can check this on your laptop and compare to yours).
  • Right click on computer and choose properties, now select 'advanced system settings'. On the computer name tab, click change, click more. ensure that the primary DNS is empty (unless she is on a domain).
  • Temporarily turn off her firewall and ascertain whether this is blocking internet access.
  • Check to see if the browser is expecting to run through a proxy server
  • Ensure that the latest drivers have been downloaded and installed for the network access point (get these from the manufacturers website, not MS update)
  • Do a full virus scan
  • Disable IPv6 (in the network adapter settings, by unticking it) and reboot to see if this helps.
  • Check her modem to ensure that her MAC address is not being denied access OR that internet access is only occuring during certain hours.
  • Replace the LAN cable that she uses
  • If you have another lan adapter, just try it to rule out hardware failure.
  • Create a new account on her PC and try with this new user.

Well that's all I can think of. If you require further clarification then I'm happy to post up more details, pictures etc (I kept this to text only coz I had so much to say...as usual )
My System SpecsSystem Spec
11 Jan 2010   #18
Hermitt

Win7-Professional 64bit
 
 

Quote   Quote: Originally Posted by aem View Post
Out of curiosity, is there a MAC clone option in your router's setting?

Yes aem, there is a MAC clone option on my router? but It's disabled.
My System SpecsSystem Spec
11 Jan 2010   #19
Hermitt

Win7-Professional 64bit
 
 

Quote   Quote: Originally Posted by TimStitt View Post
Hi Hermit (Hi All)
From what I understand, the problem appears to be isolated to her machine. There are some things that you can do to check the connectivity issue.
  • From her PC on her network, open an elvated comand prompt and type IPCONFIG /ALL post the results here. NOTE: - you can also do a IPCONFIG /RELEASE, IPCONFIG /FLUSHDNS, ARP -D, IPCONFIG /RENEW (in that order, to refresh her IPaddress).
  • If DNS is missing, ensure that the correct DNS details are being issued from her modem to her PC (i.e. ensure that the modem knows them).
  • Open 'Control Panel\All Control Panel Items\Network and Sharing Center' and click on 'Change adapter settings'. Select your adapter, right click and choose properties. Under IPv4 and IPv6, ensure that IPaddresses are being obtained automatically.
  • Also in the adapter properties for IPv4 check that the 'Alternate Configuration tab', it should also be automatic. Back on the general tab, click advanced and ensure that there are no ipaddresses hard coded into any of the tabs for ipaddress, default gateway, DNS, and WINS. Lastly check that Netbios is set to default.
  • Click on the START globe and type notepad in the search box, when notepad appears, right click and open it as an administrator (i.e. elevated). Navigate to %windir%\System32\drivers\etc and open the hosts file with notepad (you may need to select 'all files' else notepad will only look for text files). Under '# localhost name resolution is handled within DNS itself.' you should only see two entries for ::1 & localhost (you can check this on your laptop and compare to yours).
  • Right click on computer and choose properties, now select 'advanced system settings'. On the computer name tab, click change, click more. ensure that the primary DNS is empty (unless she is on a domain).
  • Temporarily turn off her firewall and ascertain whether this is blocking internet access.
  • Check to see if the browser is expecting to run through a proxy server
  • Ensure that the latest drivers have been downloaded and installed for the network access point (get these from the manufacturers website, not MS update)
  • Do a full virus scan
  • Disable IPv6 (in the network adapter settings, by unticking it) and reboot to see if this helps.
  • Check her modem to ensure that her MAC address is not being denied access OR that internet access is only occuring during certain hours.
  • Replace the LAN cable that she uses
  • If you have another lan adapter, just try it to rule out hardware failure.
  • Create a new account on her PC and try with this new user.

Well that's all I can think of. If you require further clarification then I'm happy to post up more details, pictures etc (I kept this to text only coz I had so much to say...as usual )
Good golly TimStitt that's a lott of stuff you've posted there, well I ask for any suggestions and I got them. And they are much appreciated. At some point here I'll probably take you up on that clarification offer.
Now I'll have to go through all of this and familiarize myself with some of it, there are few thing on this list that I have done, and at least one replacing the LAN cable that I am already planning to do.
Trying another LAN adapter was one of the reasons I brought the computer home, but since her on-board adapter seems to be working perfectly on my internet connection a bad adapter seems to be ruled out as the problem.

Now I'm just waiting for the lady to call and tell me she's ready for me to bring the computer back.
My System SpecsSystem Spec
11 Jan 2010   #20
aem

Windows 7 Ultimate 64Bit
 
 

Tell her we are all ready.
My System SpecsSystem Spec
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