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Windows 7: No internet access

05 Mar 2010   #1
jakjam

windows 7
 
 
No internet access

Hi, i wonder if anyone can help. I have a new desktop computer and accessed the internet via sky broadband via LAN. i have cancelled my sky and had virgin cable broadband installed. i opted for a wireless system (my desktop is wireless enabled). the virgin help desk operator went through it all with me and the router/modem is all set up. my problem is that although i connect to the network i have no internet access. The virgin help desk operator does not know why this is but someone has suggested that it may be the firewall blocking it. Also i still have sky broadband installed on my computer for another few days when it will be cut off.

i would appreciate any help.

Thanks.


My System SpecsSystem Spec
.
05 Mar 2010   #2
BugMeister

Windows10 Pro - 64Bit vs.10547
 
 

when you finish your sky subscription, uninstall the software relating to it..
- then use the Virgin installation disk to do a repair..
My System SpecsSystem Spec
05 Mar 2010   #3
ickymay

win7 ultimate / virtual box
 
 

Quote   Quote: Originally Posted by jakjam View Post
Hi, i wonder if anyone can help. I have a new desktop computer and accessed the internet via sky broadband via LAN. i have cancelled my sky and had virgin cable broadband installed. i opted for a wireless system (my desktop is wireless enabled). the virgin help desk operator went through it all with me and the router/modem is all set up. my problem is that although i connect to the network i have no internet access. The virgin help desk operator does not know why this is but someone has suggested that it may be the firewall blocking it. Also i still have sky broadband installed on my computer for another few days when it will be cut off.

i would appreciate any help.

Thanks.
please download extract and run this batch file ipconfig by ickymay.zip and upload the txt results here or a screenshot


My System SpecsSystem Spec
.

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 No internet access




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