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Windows 7: Need Router help

05 Apr 2010   #71
LADYPINKtomato1

Windows 8 - 64-bit
 
 

Robert over the weekend.. With ONLY the laptop connected to the modem and Router I get connected to the internet.. just fine..
Barman was helping me.
I wanted you to know.. that part was successful. I still cannot connect wireless.
I hope you enjoyed a great Easter.
G.


My System SpecsSystem Spec
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05 Apr 2010   #72
iseeuu

 
 

Quote   Quote: Originally Posted by LADYPINKtomato1 View Post
Robert over the weekend.. With ONLY the laptop connected to the modem and Router I get connected to the internet.. just fine..
Barman was helping me.
I wanted you to know.. that part was successful. I still cannot connect wireless.
I hope you enjoyed a great Easter.
G.
That is great news! A very encouraging step forward!

Based on the last info you posted about laptop settings, it is set to use WPA-Personal whereas the router is set to WPA2-Personal, and using a different KEY passphrase or password. So until The laptop is set the same as the router and both have the same KEY passphrase or password, a secure wireless connection is not possible.

Cheers!
Robert
My System SpecsSystem Spec
05 Apr 2010   #73
Barman58

Windows 10 Pro x64 x2 Windows 10 Enterprise x64, Ubuntu
 
 

Hi robert

I've suggested that LPT remove all existing wireless networks from the laptop and set up an unsecured network to prove the connectivity - before setting up wp2-psk security

just keeping you in the loop
My System SpecsSystem Spec
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05 Apr 2010   #74
iseeuu

 
 

Quote   Quote: Originally Posted by Barman58 View Post
Hi robert

I've suggested that LPT remove all existing wireless networks from the laptop and set up an unsecured network to prove the connectivity - before setting up wp2-psk security

just keeping you in the loop
That is a great idea. That could expose other blocks to connection like anti-virus, firewall, and pop-up blockers. I think what LPT and I accomplished the most, was to give her some familiarity with the pages in the router and see how to get there and how to make needed adjustments. With every step she is proving she is competent and can do this.

Good luck!
Robert
My System SpecsSystem Spec
05 Apr 2010   #75
Barman58

Windows 10 Pro x64 x2 Windows 10 Enterprise x64, Ubuntu
 
 

The golden rule of fault diagnosis - only change one thing at a time and then recheck

It may be an old mantra, but still holds true
My System SpecsSystem Spec
05 Apr 2010   #76
LADYPINKtomato1

Windows 8 - 64-bit
 
 

iseeyou. and Nigel I'm so greatful to you both.. I so want this to get corrected..
other people have made this work.. I know beyond a doubt this can be accomplished.. it is time consuming .. at best.. But it will work one way or another..
Barman did you get a peek at the last screen shot I left on this thread?
Thank you both ever so much.

LPt
My System SpecsSystem Spec
05 Apr 2010   #77
LADYPINKtomato1

Windows 8 - 64-bit
 
 

Quote   Quote: Originally Posted by iseeuu View Post
Quote   Quote: Originally Posted by LADYPINKtomato1 View Post
Quote   Quote: Originally Posted by iseeuu View Post
OK ... do you see the "Manage Wireless Networks" to the left of what we are looking at now? If so click on that, then right click on the wireless network and select "Properties" and find the "Security Tab". I have two screen shots above for you to look at.

See if you can make sure the "Security Tab" is set to WPA2-Personal.

Robert
YES I have found what you ask for ... Top of the screen I see
:GEORGIA-PC NETWORK Wireless Properities on connections Name is the same
SSID is the same
Network type: Access point
Network availibility : All users

There is a ck mark in the top Sentence: Connect automatically when the network is in range.
next tab.

Security tab:

Security type : WPA-Personal
Encryption : AES
Network Security key: 187022652 #'s by the tech guy at Belkin.
OK but we are using WPA2-Personal, not WPA-Personal

Click the drop down box and select WPA2-Personal. Re-enter YOUR "Key Phrase". You might need to restart the laptop.

The one other major issue that might block Internet access for you here is your Anti-Virus / Firewall. If changing to WPA2 does not restore Internet connection, try disabling the Anti-Virus or Firewall or both to see if that helps?

It is late for me, so I will see how things go for you tomorrow.

Good night!
Robert
Robert I've not done this yet.. I was concerned that I didn't quite understand it .. I didn't want to make matters worse.
My System SpecsSystem Spec
05 Apr 2010   #78
LADYPINKtomato1

Windows 8 - 64-bit
 
 

Quote   Quote: Originally Posted by iseeuu View Post
When looking at your "Network and Sharing Center", what does it say where the arrow is pointing?

Attachment 64706

Cheers!
Robert
Robert hi.. when I was connected to the internet and going all over the web..just using the Laptop , moden and power to the laptop yesterday.. my connection looked very much like the above screen shot.. only thing was different was in the middle top of the connection...I have what looked like a park bench .
My System SpecsSystem Spec
05 Apr 2010   #79
LADYPINKtomato1

Windows 8 - 64-bit
 
 

Quote   Quote: Originally Posted by LADYPINKtomato1 View Post
Quote   Quote: Originally Posted by iseeuu View Post
When looking at your "Network and Sharing Center", what does it say where the arrow is pointing?

Attachment 64706

Cheers!
Robert
Robert hi.. when I was connected to the internet and going all over the web..just using the Laptop , moden and power to the laptop yesterday.. my connection looked very much like the above screen shot.. only thing was different was in the middle top of the connection...I have what looked like a park bench .
YOUR big RED arrow was pointing to what mine looked like.. It is JUST like yours with the RED top house.. to the right... said connected like you..
My System SpecsSystem Spec
05 Apr 2010   #80
iseeuu

 
 

Quote   Quote: Originally Posted by LADYPINKtomato1 View Post
Quote   Quote: Originally Posted by iseeuu View Post
When looking at your "Network and Sharing Center", what does it say where the arrow is pointing?

Attachment 64706

Cheers!
Robert
Robert hi.. when I was connected to the internet and going all over the web..just using the Laptop , moden and power to the laptop yesterday.. my connection looked very much like the above screen shot.. only thing was different was in the middle top of the connection...I have what looked like a park bench .
I suspected it might. We will want to change that, eventually, and Barman can show you how later. It is in your best interest to follow one adviser at a time and only make one change at a time. So for now, as Barman is intent on diagnosing the wireless connection, stay with that process until solved before going on to something else.

Robert
My System SpecsSystem Spec
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