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Internet shows connected but unable to access Internet
A warning in advance: this is going to be a fairly long post. I don't know a ton about troubleshooting but I'm not computer illiterate and I've tried quite an array of tests while trying to fix things on my own.
First of all my laptop is an:
HP Presario V6000(GB115AV)
I'm running windows 7, I upgraded from vista last october. I had problems once back in january with being unable to download windows updates. At the time I found something suggesting that this could be due to a corrupted download and so I reinstalled win 7 and everything worked fine.
Now about 2 weeks ago I started up my laptop and although it showed up as being connected under network connections none of my applications which require the internet work.
Edit: I know that the problem isn't my ISP or the network I'm on since both the computer I'm currently using to post this(my parent's desktop) and my laptop connect to the same network. And no were not using a router, we can only have 1 computer connected at a time. We simply unplug the ethernet cable from one computer and put it into the other.
I've looked at my ipconfig settings and everything looks fine. I even tried ipconfig /release and ipconfig /renew as well as ipconfig /dnsflush just to be safe. No luck with any of that.
Then I went and looked at the system logs, and found that ever since about november of last year there have been intermittent problems with the BITS service not starting. More recently BITS has not been starting and I've been getting error messages that server{long number string, if you'd like me to post it I can} did not register with DCOM within the required timeout.
I tried reinstalling win 7(since it fixed my problem before) but no luck this time. Since then I've been trying to make sure that all my drivers are up to date as several posts about intermittant(note: my problem is constant not intermittent) internet connectivity issues seemed to lead back to drivers needing updates. However as far as I can tell all my device drivers are up to date.
I downloaded some diagnostic tools, I ran HotCPUTesterLite through its diagnostic test(6 hours) twice and it didn't turn up any hardware errors. One of the tools I downloaded pointed out that my bios was rather old so I updated that (most recent version was for december 2008).
I can't figure out what is causing my problem, unless it is windows 7 itself. If anyone can shed some light here I'd greatly appreciate it or it looks like I may have to revert back to vista till microsoft gets things fixed.
Last edited by arrethyn; 25 Mar 2010 at 17:53. Reason: clarification