Problems accessing the Internet with new laptop

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  1. Posts : 8
    Windows 7
       #1

    Problems accessing the Internet with new laptop


    Hi guys/girls,
    Please can you help me out.
    I have just bought a new Acer laptop with Windows 7, I am not great with laptops and troubleshooting.

    I tried pugging in the wire connection and it does not connect.

    When I troubleshoot I get the message does't have a valid IP addresss (zes i have restarted the modem) It is fine on this laptop I am susing now.
    I ran the IPconfig/all and it does not show an IP address (please don't get too technical on me I just saw how to do this on a similar thread) I tried attaching it to this thread.

    It is basically full of 0000's

    Please can someone tell me the steps from when I plug the internet cable in how I connect, it's driving me up the wall.

    Thanks, Tom
    Attached Thumbnails Attached Thumbnails Problems accessing the Internet with new laptop-untitled.png  
      My Computer


  2. Posts : 1,506
    W7 Ult. x64 | OS X
       #2

    Make sure you don't have mac address filtering turned on in your router.

    The reason that your physical address is blank is probably due to a driver issue. You should reinstall your network drivers.

    If that doesn't work, you could set a mac address yourself...

       Warning
    Only do this if you know the real address of your card


    You would do so via this method:

    1. Control Pane > Device Manager > Right click your Network (Ethernet) Adapter > Properties > Advanced > Network Address > Put a Value such as "8817E890E20A" in the text box. > OK

    Now run another ipconfig /all to confirm that the Physical Adress has changed.

    Reboot.
      My Computer


  3. Posts : 8
    Windows 7
    Thread Starter
       #3

    Hi, I did manage to find the advanced option eventually and put a value in, confirmed this and teh IPconfig run was the same. I rebooted and its the same unfortunately.

    No idea how to do this: Make sure you don't have mac address filtering turned on in your router I am connecting straight from a Modem, no router involved and it's at home. When I try and connect it asks for a username/password for instance or IP Cd..
    You may need to force the nic to have a mac address, because it looks like yours is blank... no idea how.

    If there is anything else I can try it would be great.
    The cable works find on this laptop and has for ages, but it just wont connect to my newer laptop with windows 7.
      My Computer


  4. Posts : 1,506
    W7 Ult. x64 | OS X
       #4

    If you're connecting to a modem that requires a username and password you may need to set that up in order to connect to the internet.

    Setting up a DSL Connection:
    Control Panel > Network and Sharing Center > Set up a new connection or network', > Connect to the Internet > Broadband (PPPoE) > Follow Instructions and Input your information.

    The mac address is that set of zero's that i tried to get you to change through that dialog. It's likely that you have faulty drivers installed or that your device requires a mac address with specific characters. Either way, download the latest drivers for your computer.

    Oh yeah, fill in your System Specs via the link in my signature.

    If you don't know any of the values, download Speccy. Run it and it will tell you what hardware you have.
      My Computer


  5. Posts : 8
    Windows 7
    Thread Starter
       #5

    Trouble connecting, please help!


    Hi, I know this is long but please I would very much appreciate help on this one.

    I have a new Acer Extensa laptop, with Windows 7.

    I have tested the internet connection on it and it does work wireless and on my work connection, however I am connecting to my Home wire network where I am typing this from and the new laptop will not connect to this connection.

    As i said I am running a wire straight from the modem into my new laptop with no connection.

    I am running the troubleshooter and it tells me that I am on an "unidentified network" and also that it can't configure an IP address.
    I have ran IPconfig/all and it returns all 000.00 etc ip addresses and Location. (I dont understand this much anyhow).
    My internet is set up to automatically pick up connections, as i said it will at my work and in an internet cafe nearby on the wireless.
    However I know it is not an issue with the provider as it works on this laptop and i know it is not password protected.

    Does anyone have any ideas, I am not great with computers and I have tried so many things, spent loads of money trying to call support lines and no luck!

    I appreciate your help.
      My Computer


  6. Posts : 28,845
    Win 8 Release candidate 8400
       #6

    tommyw252 said:
    Hi, I know this is long but please I would very much appreciate help on this one.

    I have a new Acer Extensa laptop, with Windows 7.

    I have tested the internet connection on it and it does work wireless and on my work connection, however I am connecting to my Home wire network where I am typing this from and the new laptop will not connect to this connection.

    As i said I am running a wire straight from the modem into my new laptop with no connection.

    I am running the troubleshooter and it tells me that I am on an "unidentified network" and also that it can't configure an IP address.
    I have ran IPconfig/all and it returns all 000.00 etc ip addresses and Location. (I dont understand this much anyhow).
    My internet is set up to automatically pick up connections, as i said it will at my work and in an internet cafe nearby on the wireless.
    However I know it is not an issue with the provider as it works on this laptop and i know it is not password protected.

    Does anyone have any ideas, I am not great with computers and I have tried so many things, spent loads of money trying to call support lines and no luck!

    I appreciate your help.
    Might be as simple a a Lan driver. you should go to the mfr site and download the newest driver.

    Let us know if you need help

    Ken
      My Computer


  7. Posts : 8
    Windows 7
    Thread Starter
       #7

    I don't know how to do this, really i have no idea about drivers and how to get them, I am not using the laptop with the problem also.

    I am living in the czech republic, i dont know if that makes a difference also?
    Although i guess not as i can connect at work.
      My Computer


  8. Posts : 13,354
    Windows 7 Professional x64
       #8

    Could you please fill in your system specs? At least, we need to know your computer model, and network adapter.

    See my sig.
      My Computer


  9. Posts : 8
    Windows 7
    Thread Starter
       #9

    Operating System: Microsoft Windows 7 Home Premium 64-Bit
    - Processor: Intel Pentium Dual Core T4300 2.10GHz 1MB Cache (800FSB)
    - Graphics: Intel GMA X4500HD
    - Memory: 2GB DDR3 RAM
    - Hard Drive: 250GB SATA (5400RPM)
    - Optical Drive: DVD Super Multi Dual Layer Drive
    - Bluetooth: Bluetooth 2.1 + Enhanced Data Rate
    - Screen: 15.6" WXGA LED LCD Widescreen (1366x768)
    - Wireless LAN: 802.11b, 802.11g & 802.11n
    - Ethernet LAN: 10/100/1000
    - Sound Controller: High Definition Audio
    - Speakers: Stereo
    - Card Reader: SD Card, Memory Stick, Memory Stick Pro, MultiMedia Card & xD-Picture Card
    - Security: Kensington Lock Slot
    - Connections: 3x USB 2.0, 1x VGA, 1x RJ-45, 1x Microphone & 1x Speakers/Headphones
    - Battery: 6-Cell Lithium-Ion
    - Dimensions: 360.0mm x 267.0mm x 43.0mm
    - Weight: 2.88kg
    - Warranty: 1 Yea
      My Computer


  10. Posts : 75
    Windows 7 Better then yours
       #10

    Just insert the cd for the internet drivers and update.
      My Computer


 
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