Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: Problems accessing the Internet with new laptop

16 Apr 2010   #1
tommyw252

Windows 7
 
 
Problems accessing the Internet with new laptop

Hi guys/girls,
Please can you help me out.
I have just bought a new Acer laptop with Windows 7, I am not great with laptops and troubleshooting.

I tried pugging in the wire connection and it does not connect.

When I troubleshoot I get the message does't have a valid IP addresss (zes i have restarted the modem) It is fine on this laptop I am susing now.
I ran the IPconfig/all and it does not show an IP address (please don't get too technical on me I just saw how to do this on a similar thread) I tried attaching it to this thread.

It is basically full of 0000's

Please can someone tell me the steps from when I plug the internet cable in how I connect, it's driving me up the wall.

Thanks, Tom




Attached Thumbnails
Problems accessing the Internet with new laptop-untitled.png  
My System SpecsSystem Spec
.
16 Apr 2010   #2
not so gray matter

W7 Ult. x64 | OS X
 
 

Make sure you don't have mac address filtering turned on in your router.

The reason that your physical address is blank is probably due to a driver issue. You should reinstall your network drivers.

If that doesn't work, you could set a mac address yourself...

warning   Warning
Only do this if you know the real address of your card


You would do so via this method:

1. Control Pane > Device Manager > Right click your Network (Ethernet) Adapter > Properties > Advanced > Network Address > Put a Value such as "8817E890E20A" in the text box. > OK

Now run another ipconfig /all to confirm that the Physical Adress has changed.

Reboot.
My System SpecsSystem Spec
16 Apr 2010   #3
tommyw252

Windows 7
 
 

Hi, I did manage to find the advanced option eventually and put a value in, confirmed this and teh IPconfig run was the same. I rebooted and its the same unfortunately.

No idea how to do this: Make sure you don't have mac address filtering turned on in your router I am connecting straight from a Modem, no router involved and it's at home. When I try and connect it asks for a username/password for instance or IP Cd..
You may need to force the nic to have a mac address, because it looks like yours is blank... no idea how.

If there is anything else I can try it would be great.
The cable works find on this laptop and has for ages, but it just wont connect to my newer laptop with windows 7.
My System SpecsSystem Spec
.

16 Apr 2010   #4
not so gray matter

W7 Ult. x64 | OS X
 
 

If you're connecting to a modem that requires a username and password you may need to set that up in order to connect to the internet.

Setting up a DSL Connection:
Control Panel > Network and Sharing Center > Set up a new connection or network', > Connect to the Internet > Broadband (PPPoE) > Follow Instructions and Input your information.

The mac address is that set of zero's that i tried to get you to change through that dialog. It's likely that you have faulty drivers installed or that your device requires a mac address with specific characters. Either way, download the latest drivers for your computer.

Oh yeah, fill in your System Specs via the link in my signature.

If you don't know any of the values, download Speccy. Run it and it will tell you what hardware you have.
My System SpecsSystem Spec
19 Apr 2010   #5
tommyw252

Windows 7
 
 
Trouble connecting, please help!

Hi, I know this is long but please I would very much appreciate help on this one.

I have a new Acer Extensa laptop, with Windows 7.

I have tested the internet connection on it and it does work wireless and on my work connection, however I am connecting to my Home wire network where I am typing this from and the new laptop will not connect to this connection.

As i said I am running a wire straight from the modem into my new laptop with no connection.

I am running the troubleshooter and it tells me that I am on an "unidentified network" and also that it can't configure an IP address.
I have ran IPconfig/all and it returns all 000.00 etc ip addresses and Location. (I dont understand this much anyhow).
My internet is set up to automatically pick up connections, as i said it will at my work and in an internet cafe nearby on the wireless.
However I know it is not an issue with the provider as it works on this laptop and i know it is not password protected.

Does anyone have any ideas, I am not great with computers and I have tried so many things, spent loads of money trying to call support lines and no luck!

I appreciate your help.
My System SpecsSystem Spec
19 Apr 2010   #6
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by tommyw252 View Post
Hi, I know this is long but please I would very much appreciate help on this one.

I have a new Acer Extensa laptop, with Windows 7.

I have tested the internet connection on it and it does work wireless and on my work connection, however I am connecting to my Home wire network where I am typing this from and the new laptop will not connect to this connection.

As i said I am running a wire straight from the modem into my new laptop with no connection.

I am running the troubleshooter and it tells me that I am on an "unidentified network" and also that it can't configure an IP address.
I have ran IPconfig/all and it returns all 000.00 etc ip addresses and Location. (I dont understand this much anyhow).
My internet is set up to automatically pick up connections, as i said it will at my work and in an internet cafe nearby on the wireless.
However I know it is not an issue with the provider as it works on this laptop and i know it is not password protected.

Does anyone have any ideas, I am not great with computers and I have tried so many things, spent loads of money trying to call support lines and no luck!

I appreciate your help.
Might be as simple a a Lan driver. you should go to the mfr site and download the newest driver.

Let us know if you need help

Ken
My System SpecsSystem Spec
19 Apr 2010   #7
tommyw252

Windows 7
 
 

I don't know how to do this, really i have no idea about drivers and how to get them, I am not using the laptop with the problem also.

I am living in the czech republic, i dont know if that makes a difference also?
Although i guess not as i can connect at work.
My System SpecsSystem Spec
19 Apr 2010   #8
Jonathan_King

Windows 7 Professional x64
 
 

Could you please fill in your system specs? At least, we need to know your computer model, and network adapter.

See my sig.
My System SpecsSystem Spec
19 Apr 2010   #9
tommyw252

Windows 7
 
 

Operating System: Microsoft Windows 7 Home Premium 64-Bit
- Processor: Intel Pentium Dual Core T4300 2.10GHz 1MB Cache (800FSB)
- Graphics: Intel GMA X4500HD
- Memory: 2GB DDR3 RAM
- Hard Drive: 250GB SATA (5400RPM)
- Optical Drive: DVD Super Multi Dual Layer Drive
- Bluetooth: Bluetooth 2.1 + Enhanced Data Rate
- Screen: 15.6" WXGA LED LCD Widescreen (1366x768)
- Wireless LAN: 802.11b, 802.11g & 802.11n
- Ethernet LAN: 10/100/1000
- Sound Controller: High Definition Audio
- Speakers: Stereo
- Card Reader: SD Card, Memory Stick, Memory Stick Pro, MultiMedia Card & xD-Picture Card
- Security: Kensington Lock Slot
- Connections: 3x USB 2.0, 1x VGA, 1x RJ-45, 1x Microphone & 1x Speakers/Headphones
- Battery: 6-Cell Lithium-Ion
- Dimensions: 360.0mm x 267.0mm x 43.0mm
- Weight: 2.88kg
- Warranty: 1 Yea
My System SpecsSystem Spec
20 Apr 2010   #10
Pontii

Windows 7 Better then yours
 
 

Just insert the cd for the internet drivers and update.
My System SpecsSystem Spec
Reply

 Problems accessing the Internet with new laptop




Thread Tools




Similar help and support threads
Thread Forum
BSOD On Startup / Accessing New HD / Accessing Internet
Hello all, I'm running on a relatively new install of Windows 7 64bit Ultimate. I recently (about 2-3 weeks ago) installed a new HD and decided to have a fresh start so everything was formatted followed by win 7 install. Everything has been running great up until mid day yesterday. Out of what...
BSOD Help and Support
Having problems accessing some folders
I am having problems when opening some folders like "Videos" or "Downloads". I searched for an answer here and i found a thread saying to do this: run>cmd>sfc /scannow. i did it and found this after: "Windows Resource Protection found corrupt files but was unable to fix some of them. Details...
Performance & Maintenance
Problems with accessing my router
Hi All I'm new in here so be nice with me :-) I have read lot's of post today since I have a STRANGE issue. I'm using a netgear router which I suddenly canīt use it with my 2 pc's to browse (have tried both IE & Firefox) but I have a MAC computer where there is no issues at all. I haven't...
Network & Sharing
Problems accessing programmes
I just recently purchased a new computer with Windows 7 Home Premium 64 bit. The problem I am having is that when I double click on a program to open it the computer thinks for 5 seconds and then stops with no result. In order to make the program run I have to right click and opt to run it as an...
Browsers & Mail
KB980182 causes problems accessing IE
Hi, have read on this forum (and googled lots of other entries on other forums) re: problems caused by KB980182 cumulative security update for IE 8. Obviously i'd like to get the security benefits by installing KB980182 but at this moment in time I am unable to do so because its crippling...
Windows Updates & Activation
Bitlocker accessing problems
hey there, and the thx for an awesome forum :) i have a really big problem with bitlocker. i have encrypted an external harddrive on my own pc using windows 7 ultimate bitlocker with a tpm, but i didnt use a flashdrive for recovery or whatever its called. but now i want to access the data...
System Security


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Đ Designer Media Ltd

All times are GMT -5. The time now is 04:17.
Twitter Facebook Google+ Seven Forums iOS App Seven Forums Android App