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Windows 7: Can't access remotely

05 May 2010   #1

Windows XP to Windows 7
Can't access remotely

Hi hope this is the right section for this:

I am trying to set up remote access so that a couple of us can access our work computers from home.All work pc's have Windows 7 Ultimate & are on a Workgroup.
  • We use a Belkin router.
  • I have set up the router to forward to port 3390 but not sure if I have done it correctly & the Belkin support is pretty useless.
  • In my Remote setup, I have checked: Allow Remote Assistance connections to this computer; Allow connections from computers running any version of Remote Desktop; & Allow this comphter to be controlled remotely (under Advanced).
  • I have sleep/hybernation disabled on all the pc's we want to connect to remotely.
The error we get when trying to connect remotely is:

Remote Desktop can't connect to the remote computer for one of these reasons:
1. Remote access to the server is not enabled
2. The remote computer is turned off
3. The remote computer is not available on the network

The login used from the home pc's is the IP address for Computer, & the username used to log into the work pc. I do know all work pc's were on at the time of testing from the home pc's.

The way I set it up on my router config page is our IP with the last digit changing consecutively for each individual; as well as the port starting at 3389.

What am I doing wrong or missing here? Any help is greatly appreciated!


My System SpecsSystem Spec
05 May 2010   #2

Windows7 Ultimate 64bit

Go to, search for guide how to open RDC ports for your router (they have quite a complete guide), follow the steps WORD BY WORD, once you're done, try the open port with this command (in a cmd window) -> telnet [work_ip_address/hostname] 3390
If it says this error:
'telnet' is not recognized as an internal or external command,
operable program or batch file.
You'd need to install telnet client (open program and features in control panel, add/remove Windows features, add only telnet CLIENT if you can). If done correctly, once you run that command, the cmd window will be empty with the cursor blinking at top left of the window - meaning the port is open and is listening.

My System SpecsSystem Spec
24 May 2010   #3

Windows XP to Windows 7

Ok I have done the steps & am getting connection errors. Just to be sure on a couple of things: in the site's instructions, is shows to use the same port number on all lines I add, which is 34012, as the inbound & private port. Is this correct, or do the next lines I add need to be the next port number, i.e. 34012, 34013, etc.?

Also for your test for typing in the cmd promt, I wasn't sure exactly what to type in there - verbatim or am I supposed to replace anything with the IP, etc.?
My System SpecsSystem Spec


 Can't access remotely

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