I'm trying to fix a friends internet connection.

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  1. mitchell65
    Posts : 5,440
    Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
       New #11

    Hi Duncan
    On re-reading this thread I gather this laptop is connected to your wireless system. Have you tried connecting with an ethernet cable. I think you have a wireless problem here!
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  3. apple2005
    Posts : 49
    windows seven
       New #12

    make sure that no proxy is enabled in IE and FF.
    Attached Thumbnails Attached Thumbnails I'm trying to fix a friends internet connection.-internet-connection2.jpg   I'm trying to fix a friends internet connection.-internet-connection.jpg  
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  4. DeaconFrost
    Posts : 5,795
    Windows 7 Ultimate x64 SP1
       New #13

    It definitely sounds like some malware had infected the machine and added a proxy, usually set to the loopback address. If you can open a command prompt and get an IP address from your router, than it is most likely an address configured in the proxy settings.
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  6. Duncan
    Posts : 62
    Windows 7 x64 Ultimate
    Thread Starter
       New #14

    Thanks electrotune and apple2005 I tried both your suggestions and neither fixed the problem.

    Now I have done a system restore. It has brought mixed blessings! I can get online with FF but IE seems to have become corrupted and just won't respond. Also loads of programs that I had uninstalled have been reinstalled and I can't now uninstall them again. Is there anyway of fixing IE and cleaning it up now I have done the system restore?
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  7. Tews
    Posts : 11,840
    64-bit Windows 8.1 Pro
       New #15

    At this point I would do a repair install and see if it resolves your problem... Repair Install
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  8. electrotune1200
    Posts : 914
    Windows 8 Pro
       New #16

    As Tews just mentioned, I agree it's time to try the repair install.

    If that fails to fix the problem, it's time to start thinking of a clean installation. It may sound like I'm jumping the gun a bit, but sometimes you will invest a lot less time resolving a problem that way.

    Try the repair install first and, keep us updated on your problem.
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