Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.

Windows 7: Win7 Remote Desktop Connection - Help PLEASE!

23 Jun 2010   #1

Windows 7 Ultimate
Win7 Remote Desktop Connection - Help PLEASE!

I have become the go-to guy for all my father-in-law's buddies in FL (I'm in VA). I am constantly on the phone trying to talk 80-something neophites through simple fixes - I have a new respect for Help Desk techs.

I want to be able to connect remotely to their computers and do the fixes my self - most of the things I could do in 3 minutes, but takes me 50 minutes (and still no joy) because I can't see their screen and they don't know what I'm saying.

What is the best method of connecting (using RDC?)? And where can I get the informaiton to put together VERY (very, very) simple instructions so they can set up their desktops for me to access.

Their OS's range from Vista to Win 7 Ultimate.

My System SpecsSystem Spec
23 Jun 2010   #2

Windows 7 Profesional x86, Mac OS X 10.6 Snow Leopard

The best option for this would be Team Viewer.

It's designed for things like this.

My System SpecsSystem Spec

 Win7 Remote Desktop Connection - Help PLEASE!

Thread Tools

Similar help and support threads
Thread Forum
Remote Desktop Connection
Hello! I started learning VPN but it's not as easy for me so now I will first learn how to set and use a Remote Desktop Connection. And I think I've got it, it's working, it's really easy, but I'm getting warning messages like "Unknown publisher", "Remote computer cannot be verified.", "The...
Network & Sharing
Identifying remote computer for Remote Desktop Connection
Remote Desktop Connection wants the IP or name of the remote computer to connect to. But suppose the remote computer is behind a router. The router has one WAN IP, say, which will be the same for all the computers connected off of that router, (when you google "my ip" from any of...
Network & Sharing
Remote Desktop Connection
I received a request to view a file via RDC from our tech rep people. I do not understand how one can create a RDC-connection zip file and then send it by email. What I received was ' XXX-Demo ' (compressed zip). When I unzip the file I have a RDC icon, named ' XXX-Demo'. It is type=remote...
Network & Sharing
Remote Desktop Connection
Can I connect through my LAN to my other PC using the Pubic IP or do it have to be outside of the WAN for it to work? :confused: Using the Computer Name and User Name behind WAN works great. Please I need Help! Thanks :)
Network & Sharing
Remote Desktop Connection
Hi, I use Remote Desktop Connection to access a computer. Is it possible that more than 2 computers can access a computer with Remote Desktop Connection? And I made one computer a server and I put a Cooler Master Hyper 101 CPU Cooler. I leave the computer 24 hours on. Would the computer...
Network & Sharing
Remote desktop connection software or Win7
I'm looking for compatible software that would be extremely user-friendly for someone who is computer illiterate. I'm trying to connect to a friend's desktop to help them with some Windows 7 issues, but they can't seem to follow directions too well and they live a few states away. I'm not even...

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 21:01.
Twitter Facebook Google+ Seven Forums iOS App Seven Forums Android App