Win7 Remote Desktop Connection - Help PLEASE!


  1. DavidOsburn
    Posts : 9
    Windows 7 Ultimate
       New #1

    Win7 Remote Desktop Connection - Help PLEASE!


    I have become the go-to guy for all my father-in-law's buddies in FL (I'm in VA). I am constantly on the phone trying to talk 80-something neophites through simple fixes - I have a new respect for Help Desk techs.

    I want to be able to connect remotely to their computers and do the fixes my self - most of the things I could do in 3 minutes, but takes me 50 minutes (and still no joy) because I can't see their screen and they don't know what I'm saying.

    What is the best method of connecting (using RDC?)? And where can I get the informaiton to put together VERY (very, very) simple instructions so they can set up their desktops for me to access.

    Their OS's range from Vista to Win 7 Ultimate.
      My Computer
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  3. osholt
    Posts : 1,241
    Windows 7 Profesional x86, Mac OS X 10.6 Snow Leopard
       New #2

    The best option for this would be Team Viewer.

    It's designed for things like this.

    Oli
      My Computer
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