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Windows 7: HELP No Local Area Connection but have Broadband??

28 Jun 2010   #11

Microsoft Community Contributor Award Recipient

Win 7 Home Premium 64bit Ver 6.1.7600 Build 7601 - SP1

The connection between your access point, router, cable modem, and the internet is broken.
Did you follow through with Denish's tutorial?

Internet Troubleshooting Guide

I saw on your one pix that you run norton

There is a section that deals with your problems, but you have to follow it step by step to get there.

  • If ping to Default Gateway and website is successful but you cannot browse any websites:
Temporarily disable/remove your antivirus program and your internet will start working.
Note: You can also boot to safe mode with networking to check the internet connectivity. (Press F8 when you turn on your computer and select Safe mode with networking option to boot the computer to safe mode with networking).

My System SpecsSystem Spec
28 Jun 2010   #12

Windows 7 64

Thanks Anak.. I just got off the phone with Verizon tech. I had to reprogram the Modem.. some of which was pretty much what the tutorial said. But I didnt have to disable my Norton..

Im finally back online properly =)
But thanks for all your help..
My System SpecsSystem Spec
28 Jun 2010   #13
The Howling Wolves

Windows 7 Home Premium 64bit

Glad to hear you are up and running.
Have a great week!
My System SpecsSystem Spec

28 Jun 2010   #14

Microsoft Community Contributor Award Recipient

Win 7 Home Premium 64bit Ver 6.1.7600 Build 7601 - SP1

Yes, that is good news!

Just being curious (since I have the same router), was it a matter of going into the set-up page, and changing a few settings or did you have to upgrade the software?
My System SpecsSystem Spec

 HELP No Local Area Connection but have Broadband??

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