New
#10
A recent conversation I had with the head of a major UK ISP's support department provided an interesting take on the ease of use and reliability situation,.
I believe that MAC market share in the UK is actually lower that the worldwide figure of c.10%, however, It was stated that between 20 and 30% of received calls related to the MAC OS and hardware,
The amount of calls received for MACs assuming exactly equal ease of use and reliability should be a lot lower.
No axe to grind but it does make me think that Apple's claims in this area may be a little overstated