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Windows 7: Intel Discloses Chip Glitch

02 Feb 2011   #71

Microsoft Community Contributor Award Recipient

Windows 7 Ult x64 - SP1/ Windows 8 Pro x64

Gigabyte Announces 6-series Motherboard Replacement Program

Yesterday Intel announced the largest stop shipment/recall I can remember it ever making (excluding FDIV). The product in question? All 6-series chipsets, a necessary part of any Sandy Bridge (aka 2nd generation Intel Core microprocessor, aka Intel Core i7/i5/i3 2xxx) system.

The fix for the problematic transistor requires a hardware change. The 6-series chipset design doesn’t have to be redone, but there’s a metal layer change that must be made. The result is a new stepping of the 6-series chipsets. Intel shipped with stepping B2, and the fixed version will carry a B3 stepping.

Just half an hour ago, Gigabyte sent its replacement strategy for all of its own motherboards.
The key messages are as follows:
1) Gigabyte has stopped shipment to and recalled any unsold 6-series B2 motherboards from distributors and dealers.
2) Any Gigabyte 6-series B2 motherboards that have already been sold will be accepted back for replacement with a B3 board, regardless of condition. I asked Gigabyte if this meant that non-working boards could also be returned, Gigabyte said yes - all eligible 6-series models with B2 stepping chipsets will be accepted back.
3) Gigabyte says that it should have 6-series B3 chipsets in April.
4) The replacement program will happen at the dealer/distributor level. You will have to exchange your board at the location you purchased it from.
5) Customers can either exchange their board (you'll have to wait until April for this to happen) or you can get a full refund sooner (immediately?). Gigabyte recommends going the refund route as that gives you more flexibility for what you want to do next.
6) The replacement board you get will be a brand new motherboard based on the B3 chipset. Gigabyte isn’t ready to disclose if there will be any new design features to these boards as well.
7) The cost of the product exchange will be handled by Intel and Gigabyte (presumably Intel is footing the entire bill).

April is two months away, that’s later than the end of February. I’m guessing the first recipients of B3 stepping chipsets will be large OEMs and notebook manufacturers. The component guys will likely come second. Getting replacement motherboards won’t happen on April 1st if that’s when Gigabyte gets chipsets either. This could end up being an April/May thing instead of March/April.

The refund option is a nice one, although I'm not sure whether etailers will let you return your CPU as well once it has been used. I suspect that's something you'll have to take up with the vendor itself. If you plan on sticking with a Sandy Bridge system, your best bet is probably to keep using your system as is today and just exchange when the time comes.

My System SpecsSystem Spec
02 Feb 2011   #72

Windows 10 Pro

Agree with Dave. I would wait till the issue is resolved. For those already owning a board, all they can do is wait and see what solution Intel comes up with, and what the vendors will do about it.

That's the bad thing about jumping on new tech.... sometimes your run into growing pains. Honestly I would have had one of those sandy bridge setups myself already were it not for my current system. Thus I would be in the same boat as other early adapters. I'm highly impressed with that 2600K.

Anyways since you now know there's an issue, just wait.

My two cents.
My System SpecsSystem Spec
02 Feb 2011   #73

Windows 10 Pro. EFI boot partition, full EFI boot

Well, crap anyway. Not to long ago I built a previous gen i5 'puter. I was on the fence about Sandy Bridge, So I wish you all the best of luck, Sandy Bridge appears to be awesome and I am sure Intel and the OEM will make good, though there will be a tad of inconvenience.
My System SpecsSystem Spec

02 Feb 2011   #74

Windows 10 Pro

Quote   Quote: Originally Posted by Dave76 View Post
Nice find Dave +1
My System SpecsSystem Spec
02 Feb 2011   #75

Win8.1 Pro x64

I swapped my P8P67 over to the SATAIII ports. From the looks of it ASUS is going to offer replacements once they get the new boards out, not sure if it'll be through them or if you can take them back to place of purchase. Mine is running great with no issues, I knew going into this build there may be some issues as there almost always is with new tech and I'm glad they owned up to it and are offering a fix. It would be even better if we could choose a board that was better than our original purchase like the WS Revolution but I doubt they'll do something like that lol.
My System SpecsSystem Spec
02 Feb 2011   #76

Windows 7 Ultimate x64 SP1

I got a message back from a higher-up at MicroCenter that in time, roughly 8 weeks, anyone who bought a board at MicroCenter will be getting an e-mail, explaining that they can bring the board in for a swap to a fixed version. So, I'm going to run my board for now and swap it when the newer parts are available.
My System SpecsSystem Spec
02 Feb 2011   #77

Windows 7 Ultimate 64 bit

Apologies if this has already been posted I'm short of time to read 8 pages of post's.

The real story behind Intel’s Sandy Bridge woes | PC Pro blog

Asus tells PC makers to stop shipping Sandy Bridge PCs | News | PC Pro
My System SpecsSystem Spec
02 Feb 2011   #78

Windows 7 x64 / Same

Man, it makes you wonder about the x58 boards too.
My System SpecsSystem Spec
02 Feb 2011   #79

Microsoft Community Contributor Award Recipient

Windows 7 Ultimate 64

Man I feel for the poor bas_ard that had to bring this fact to the QC managers attention and then they convey that news to the high mucky mucks. In the end though all should be handled and really it will be the end user that's out their computer for a length of time and Intel out several hundreds of millions......ouch. Can you imagine the lively discussion that took place in that conference room !
My System SpecsSystem Spec
02 Feb 2011   #80

Windows 7 Ultimate x64, Mint 9

Quote   Quote: Originally Posted by stve View Post
Apologies if this has already been posted I'm short of time to read 8 pages of post's.

The real story behind Intelís Sandy Bridge woes | PC Pro blog

Asus tells PC makers to stop shipping Sandy Bridge PCs | News | PC Pro
Thanks for the links, this should soothe a lot of concerns.

My System SpecsSystem Spec

 Intel Discloses Chip Glitch

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