New
#1
Wow, that's kinda low.
Still, I didn't really find the whole upgrade process of Windows 7 complicated at all. *shrugs*
Microsoft blames Windows 7 upgrade mess on .....
-
-
New #2
Upgrading is the most useless feature microsoft has ever put in their windows oeses.
I never used it.
I rather format drive C and install anew.
Who doesn't have at least 2 partitions, one for windows and one for the other things, deserves to lose every file!
-
New #3
The whole upgrade process is not difficult, it was more the fact that Digital River didn't provide an ISO file which could be easily used to make a bootable cd. Instead, the installation was intended to start from within a running copy of Vista....and thus the problems since a 64-bit app cannot run in a 32-bit only OS.
-
-
New #5
Hi there - Guten Morgen
I think you missed the point here.
The user was complaining he couldn't run the application to unpack the 64 bit files on a 32 bit system. Never mind about actually installing the stuff. (Setup.exe needs a 64 bit system to run).
Why digital river didn't make these as bootable ISO's I don't know -- but as an ex militiary Engineer what do I know about installing software.
A possible get around is to extract the boot record and create a bootable ISO / usb thumb drive as shown in the tutorials in these boards, and then boot from that to install the product.
Cheers
jimbo
-
New #6
From what I have observed over the last few days, I think MS really should stop Digital River giving out the download in the current format as that alone has been the only stain on an otherwise perfect launch.
-
-
-
New #9
Well, I went from 32 bit Vista to 32 bit Win 7 with the student offer, and had no problems at all.
However, on the Digital River site, I saw no warning that the 64 bit download would not work on 32 bit machines, and would need the disk kit to make it work.
Microsoft blames Windows 7 upgrade mess on .....
Posted: 26 Oct 2009
More at: Microsoft blames Windows 7 upgrade mess on user confusionMicrosoft blames Windows 7 upgrade mess on user confusion
Error is 'by design' when users try to upgrade from 32-bit Vista to 64-bit Windows 7
By Gregg Keizer
October 26, 2009 12:41 PM ET
Computerworld - Microsoft yesterday blamed user confusion for the problems many have encountered trying to move from Vista to Windows 7 after buying a discounted upgrade offered to college students.
"Digital River and Microsoft are aware that some customers from the Windows 7 Academic Store had difficulties completing the download or installation of the product," said a Microsoft support engineer identified as "Michael" in a message posted Sunday to the company's support forum.
Minneapolis, Minn.-based Digital River fulfills download orders for Microsoft's $29.99 Windows 7 upgrade offer to students. Several hundred users have said that they were unable to upgrade from Windows Vista to the new operating system after purchasing, then downloading, a Windows 7 upgrade, from Digital River.
"We are aware that consumers are encountering difficulties installing Windows 7 where the customer is currently running a 32-bit version of Windows such as Windows Vista, but purchased the 64-bit version of Windows 7," Michael said.
Last week, users reported that an error message prevented them from unpacking files downloaded from Digital River. The message read: "We are unable to create or save new files in the folder in which this application was downloaded."
"This error occurs when you are in the unloading phase of the 64-bit Windows 7 download process and are running a 32-bit version of Windows such as Windows XP or Windows Vista 32-bit," Michael added. "This is by design, as you cannot launch setup for the 64-bit version of Widows 7 while running a 32-bit operating system."
Quote
Related Discussions