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Windows 7: Windows Update is broken for some Windows 7 users

05 Dec 2017   #11
Layback Bear

Windows 10 Pro. 64/ version 1709 Windows 7 Pro/64
 
 

Thank you very much Sky Ranch!

That process fix the problem.

I'm going to reboot and try Windows 7 Updates again to verify.
It's still working as it should.

Jack


My System SpecsSystem Spec
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05 Dec 2017   #12
Brds7t7

Windows 7 Pro & Ultimate (64-Bit) Retail, Windows 8.1 Pro (64-Bit) Retail
 
 

Quote   Quote: Originally Posted by Sky Ranch View Post
Rollback the date prior to Sunday and manually run the update then change it back to the present date. That should update the expiration date in the authcab file.
Nice find Sky Ranch! Any idea what's causing it? As I can't seem to reproduce any errors on any of my systems. Thought perhaps it might be something they've pushed out in the rollups as I don't install those, only the Security-only updates, and haven't had any problems with WU.
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05 Dec 2017   #13
Sky Ranch

Windows 7 Home 64-bit
 
 

Quote   Quote: Originally Posted by Brds7t7 View Post
Nice find Sky Ranch! Any idea what's causing it? As I can't seem to reproduce any errors on any of my systems. Thought perhaps it might be something they've pushed out in the rollups as I don't install those, only the Security-only updates, and haven't had any problems with WU.
No clue as to why some users are not affected.

You can look in the Software Distribution directory and look at when the last time the authcab file was updated and open the authentication XML document and take note of the expiry date.

Edit: It could also be that you had "Microsoft Update" disabled in WU settings. I've noticed that as a workaround (uncheck Microsoft Update) for users that were afflicted with the recent WU problem.
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05 Dec 2017   #14
Brds7t7

Windows 7 Pro & Ultimate (64-Bit) Retail, Windows 8.1 Pro (64-Bit) Retail
 
 

Quote   Quote: Originally Posted by Sky Ranch View Post
No clue as to why some users are not affected.

It could also be that you had "Microsoft Update" disabled in WU settings. I've noticed that as a workaround (uncheck Microsoft Update) for users that were afflicted with the recent WU problem.
Weird, I've tried it with other MS products both checked and unchecked and still can't reproduce it.

The plot thickens....
My System SpecsSystem Spec
05 Dec 2017   #15
Ex_Brit

Win 7 Ult SP1/Win 10 Pro (all x64)
 
 

Quote   Quote: Originally Posted by Sky Ranch View Post
Rollback the date prior to Sunday and manually run the update then change it back to the present date. That should update the expiration date in the authcab file.
Just noticed the issue this morning.
Thanks @Sky Ranch, your suggestion fixed it for me.
Strange, I haven't seen that happen before, I simply could not even open Windows Update - just a blank window with the houglass.
That resulted in explorer.exe restarting each time.
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05 Dec 2017   #16
meebers

Windows 7 Professional X64 Service Pack 1
 
 

I got it this afternoon after 3 tries, restored a backup, updated, seems to be back to "normal". Thought it was just my machine.
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05 Dec 2017   #17
LaurieD227

Windows 7 Professional 64 bit SP 1
 
 

My Windows Update is still not working. I am able to see my list of installed updates, and my last set was installed on 11/30 - all seem to be MS Office - related updates. I haven't installed any "preview" updates, although I do install the roll ups periodically, so I don't think they are the cause of this - at least not for me. I haven't tried rolling the date back yet, since I don't know if there are any updates I need to install immediately and I wasn't sure if that only applied to Error 80248015.

I don't have any error messages containing error numbers - instead, I get the red shield with the X, and the pop up dialog box saying that Windows can't check for updates because the service isn't running, and I need to restart my machine. Doesn't help.

I'd rather not delete my Softwaredistribution folder, as some have done, because I'd still like to be able to see my update history. I have a restore point from 11/30, so if I need to I can restore from that point.

In the meantime, should I give this a few days to see what we get from Microsoft?

Or, is the link I pasted below the fix for this? I couldn't tell when it was released so I don't know if it's current, and I've browsed so many threads and sites I can't remember where I found this.

https://support.microsoft.com/en-us/...hen-you-try-to
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05 Dec 2017   #18
Ranger4

Windows 7 Home Premium 64 bit sp1
 
 

Laurie. The problem seemed to have started on the 3 Dec 2017 & is caused by an expiring MS AuthCab date.

To repair the situation, untick the Auto Time setting Function, in Time & Date, then reset the date to before 3 Dec 2017. Reboot the computer. Run Windows Update & it may update if there any not included before 3 Dec. When it has finished Updating, reset the Auto Time function & reset the date to today. Reboot the computer & re run Windows Update, which should now work & install Updates to the current time.

This is what I did on mine this Morning & Windows Update is working properly again & I have not lost my Update history.
My System SpecsSystem Spec
05 Dec 2017   #19
Ranger4

Windows 7 Home Premium 64 bit sp1
 
 

Quote   Quote: Originally Posted by Sky Ranch View Post
Yes, rollback the date prior to 12-3-2017 and manually run the Windows update then change it back to the present date. No reboot necessary.

Check C: Windows > SoftwareDistribution > AuthCabs > authorization (file date should be 12-4-2017)
What you say is correct if you are not locked out running Windows Update. Just changing the Date will not fix the lock out. You have to reboot after the date set so you go back to before the AuthCab expired.
My System SpecsSystem Spec
05 Dec 2017   #20
Sky Ranch

Windows 7 Home 64-bit
 
 

Quote   Quote: Originally Posted by Ranger4 View Post
What you say is correct if you are not locked out running Windows Update. Just changing the Date will not fix the lock out. You have to reboot after the date set so you go back to before the AuthCab expired.
I had the same scenario as the above poster on multiple machines and all I did was rollback the date and went back into control panel and manually update.
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 Windows Update is broken for some Windows 7 users




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