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Windows 7: Windows Update is broken for some Windows 7 users

06 Dec 2017   #21
mitchell65

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Quote   Quote: Originally Posted by Ranger4 View Post
Laurie. The problem seemed to have started on the 3 Dec 2017 & is caused by an expiring MS AuthCab date.

To repair the situation, untick the Auto Time setting Function, in Time & Date, then reset the date to before 3 Dec 2017. Reboot the computer. Run Windows Update & it may update if there any not included before 3 Dec. When it has finished Updating, reset the Auto Time function & reset the date to today. Reboot the computer & re run Windows Update, which should now work & install Updates to the current time.

This is what I did on mine this Morning & Windows Update is working properly again & I have not lost my Update history.
Me to! Just finished the updates. Thanks Ranger4


My System SpecsSystem Spec
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06 Dec 2017   #22
Lady Fitzgerald

Win 7 Ultimate 64 bit
 
 

Curse MS! I would be surprised if this wasn't another ploy to force people to move on from Win 7. I'm not going to bother with the reset date nonsense and just wait for MS to get their collective heads back into the sunlight and fix it.
My System SpecsSystem Spec
06 Dec 2017   #23
Layback Bear

Windows 10 Pro. 64/ version 1709 Windows 7 Pro/64
 
 

Just my 3 very slow brain cells working.

How can Microsoft fix the problem on one's computer, if one's can't download the KB to fix the problem?

The reason I ask.
One of my computers was fixed without me doing anything.
The other computer I needed to do the 'change the time thing' and that worked.

I'm so easily confused.

Jack
My System SpecsSystem Spec
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06 Dec 2017   #24
Ranger4

Windows 7 Home Premium 64 bit sp1
 
 

Quote   Quote: Originally Posted by Lady Fitzgerald View Post
Curse MS! I would be surprised if this wasn't another ploy to force people to move on from Win 7. I'm not going to bother with the reset date nonsense and just wait for MS to get their collective heads back into the sunlight and fix it.
Lady F. I don't think this will repair unless you take some action. The problem is that the Authcab has expired. This is the authority that MS supply to each activated Windows 7 user so access is granted for Updating. The one on the computers that are having this issue expired on 3 Dec 2017, so the latest one is required to allow access to the Updating facility again.

This AuthCab gets checked when the computer starts up & goes through the start up loading procedure so is out of the users control. So if you don't take some action to repair it it will keep referring to the old AuthCab. I may be wrong on this but that's my suspicion.

If you wish to fix it, the suggestion I have posted does work & it keeps the Update History intact.
My System SpecsSystem Spec
06 Dec 2017   #25
Brds7t7

Windows 7 Pro & Ultimate (64-Bit) Retail, Windows 8.1 Pro (64-Bit) Retail
 
 

Ranger4, what's your theory on why it's only affected some users and not others? Because I'm baffled as to why it hasn't affected any of mine. Could it be related to rollups or a regional issue perhaps?

I'm clutching at straws here, but I just can't work out why it's not affecting everybody. If it's to do with an update pushed out, then why isn't it affecting all users? Very strange!

Anyone who just installs the Security-only updates having this issue too?

Will definitely refer to your solution if it does happen in future though.
My System SpecsSystem Spec
06 Dec 2017   #26
torchwood

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
 
 

Hi All

My Authcab is empty, so presumably only expired certificates appear there, and its used as a check
(note remember NO update problems for me)

wonder if they can use the Root directory to repair it
(HeHe just like the Apple security flaw, thats just been in the news)


Roy
My System SpecsSystem Spec
06 Dec 2017   #27
Ranger4

Windows 7 Home Premium 64 bit sp1
 
 

Quote   Quote: Originally Posted by Brds7t7 View Post
Ranger4, what's your theory on why it's only affected some users and not others? Because I'm baffled as to why it hasn't affected any of mine. Could it be related to rollups or a regional issue perhaps?

I'm clutching at straws here, but I just can't work out why it's not affecting everybody. If it's to do with an update pushed out, then why isn't it affecting all users? Very strange!

Anyone who just installs the Security-only updates having this issue too?

Will definitely refer to your solution if it does happen in future though.
I really don't know, but perhaps it depends on your installation date, which could mean the AuthCab authorisation uses different expiry dates. Or perhaps certain activation codes get allocated certain dates, so they don't all expire at the one time. While this is a problem for some users, you can imagine the catastrophe it would be if every computer expired at the one time, there would be possibly billions of Windows 7 users screaming from around the world.

I do think this problem was caused by someone not doing their job properly & making sure the AuthCab expiry did not expire for valid users.
My System SpecsSystem Spec
06 Dec 2017   #28
Wixi

Windows 7 Home Premium
 
 

Quote   Quote: Originally Posted by Ranger4 View Post
Laurie. The problem seemed to have started on the 3 Dec 2017 & is caused by an expiring MS AuthCab date.

To repair the situation, untick the Auto Time setting Function, in Time & Date, then reset the date to before 3 Dec 2017. Reboot the computer. Run Windows Update & it may update if there any not included before 3 Dec. When it has finished Updating, reset the Auto Time function & reset the date to today. Reboot the computer & re run Windows Update, which should now work & install Updates to the current time.

This is what I did on mine this Morning & Windows Update is working properly again & I have not lost my Update history.
Just tried this and now Windows Update is running again. Thank you so much!
My System SpecsSystem Spec
06 Dec 2017   #29
Ranger4

Windows 7 Home Premium 64 bit sp1
 
 

You are welcome & thank you.
My System SpecsSystem Spec
07 Dec 2017   #30
MTS52

Windows 7 Home Premium 32bit
 
 

Just thought I would post this in case it helps anyone with this update problem.
I ran the Update Readiness Tool which ran without error so was probably overkill.
Then all I did was set Windows to never check for updates.
After doing this it then showed the check for updates which I did.
It checked them fine and then I reset it to Check for updates but let me decide when to install them.
All fixed.
My System SpecsSystem Spec
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 Windows Update is broken for some Windows 7 users




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