KB4073578 Update to Fix Unbootable state for AMD devices in Windows 7

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Unbootable state for AMD devices in Windows 7 SP1 and Windows Server 2008 R2 SP1

Applies to: Windows 7 Service Pack 1, Windows Server 2008 R2 Service Pack 1


Summary

An update is available to fix the following issue that occurs after you install January 3, 2018—KB4056897 (Security-only update) or January 4, 2018—KB4056894 (Monthly Rollup):

AMD devices fall into an unbootable state.

How to get this update

Microsoft Update Catalog

To get the stand-alone package for this update, go to the Microsoft Update Catalog website.

More information

Known issues in this update

Microsoft is not aware of any issues that affect this update currently.

Prerequisites

To install this update, you must have Windows 7 Service Pack 1 or Windows Server 2008 R2 Service Pack 1 installed.

Registry information

To apply this update, you don't have to make any changes to the registry.

Restart requirement

You may have to restart the computer after you apply this update.

Update replacement information

This update does not replace a previously released update.
Click to expand...



Source: https://support.microsoft.com/en-us/help/4073578/unbootable-state-for-amd-devices-in-windows-7-sp1-windows-server-2008


Direct download links for KB4073578 MSU file from Microsoft Update Catalog:

:ar: Download KB4073578 MSU for Windows 7 32-bit (x86) - 36.2 MB

:ar: Download KB4073578 MSU for Windows 7 64-bit (x64) - 66.9 MB
 

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64-bit Windows 11 Pro for WorkstationsIntel i7-8700K OC'd to 5 GHz64 GB (4x16GB) G.SKILL TridentZ RGB DDR4 3600...ASUS ROG-STRIX-GTX1080TI-O11G-GAMING
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64-bit Windows 11 Pro for Workstations
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Intel i7-8700K OC'd to 5 GHz
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64 GB (4x16GB) G.SKILL TridentZ RGB DDR4 3600 MHz
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ASUS ROG-STRIX-GTX1080TI-O11G-GAMING
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Logitech Z625 speaker system,
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HP Color LaserJet Pro MFP M477fdn,
APC SMART-UPS RT 1000 XL - SURT1000XLI,
Galaxy S23 Plus phone
Correct Install Procedure?

Is this update only required if a user's AMD PC experiences boot failure?

Is this the correct procedure?
Steps:

  1. Create Backup System Image
  2. Install KB4056897 (OR KB4056894) *Do not Restart if prompted*
  3. Install KB4073578
  4. Reboot (cross fingers)
 
Last edited:

My Computer My Computer

At a glance

W7 Ultimate SP1, LM19.2 MATE, W10 Home 1703, ...AMD Phenom II x6 1100T, 3.3 GHz12GB DDR3 1333 G-Skill (4GB x 2), G-Skill (2G...NVIDIA GeForce GTX 660
Computer type
PC/Desktop
Computer Manufacturer/Model Number
n/a
OS
W7 Ultimate SP1, LM19.2 MATE, W10 Home 1703, W10 Pro 1703 VM, #All 64 bit
CPU
AMD Phenom II x6 1100T, 3.3 GHz
Motherboard
ASUS M4A88T-M/USB3 (AM3)
Memory
12GB DDR3 1333 G-Skill (4GB x 2), G-Skill (2GB x 2)
Graphics Card(s)
NVIDIA GeForce GTX 660
Sound Card
Realtek?
Monitor(s) Displays
Samsung S23B350
Screen Resolution
1920x1080
Hard Drives
WD Green 2TB (SATA), WD Green 3TB (SATA), WD Blue 4TB (SATA), WD Blue 6TB (SATA)
PSU
Cooler Master
Case
Antec GX300 Tower
Cooling
3x Antec TRICOOL 120mm Fans
Mouse
Wired Optical
Internet Speed
DSL
Antivirus
Avast
Browser
Pale Moon (64 bit)
Other Info
2018-12-27 Upgraded HDDs
2015-12-10 Upgraded case, graphics card, storage
2015-08-15 Upgraded motherboard & RAM
2015-07-15 Upgraded LM17.1 to LM17.2
Hey Peter, :)

Correct, but it would be a good idea to install this update if you have an AMD processor no matted if you had the issue.
 

My Computer My Computer

At a glance

64-bit Windows 11 Pro for WorkstationsIntel i7-8700K OC'd to 5 GHz64 GB (4x16GB) G.SKILL TridentZ RGB DDR4 3600...ASUS ROG-STRIX-GTX1080TI-O11G-GAMING
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Self built custom
OS
64-bit Windows 11 Pro for Workstations
CPU
Intel i7-8700K OC'd to 5 GHz
Motherboard
ASUS ROG Maximus XI Formula Z390
Memory
64 GB (4x16GB) G.SKILL TridentZ RGB DDR4 3600 MHz
Graphics Card(s)
ASUS ROG-STRIX-GTX1080TI-O11G-GAMING
Sound Card
Integrated
Monitor(s) Displays
2 x Samsung Odyssey G7 27"
Screen Resolution
2560x1440
Hard Drives
1TB Samsung 990 PRO M.2,
4TB Samsung 990 PRO PRO M.2,
TerraMaster F8 SSD Plus NAS
PSU
Seasonic Prime Titanium 850W
Case
Thermaltake Core P3
Cooling
Corsair Hydro H115i
Keyboard
Logitech wireless K800
Mouse
Logitech MX Master 4
Internet Speed
2 Gb/s Download and 100 Mb/s Upload
Antivirus
Malwarebyte Anti-Malware Premium
Browser
Google Chrome
Other Info
Logitech Z625 speaker system,
Logitech BRIO 4K Pro webcam,
HP Color LaserJet Pro MFP M477fdn,
APC SMART-UPS RT 1000 XL - SURT1000XLI,
Galaxy S23 Plus phone
Thanks Brink

Brink said:
Hey Peter, :)

Correct, but it would be a good idea to install this update if you have an AMD processor no matted if you had the issue.
Click to expand...
Thanks Brink. :)

Update
Using the procedure in my earlier post, I just installed the 2 updates (KB4056897 & KB4073578).

It appears to have been successful. :)
 
Last edited:

My Computer My Computer

At a glance

W7 Ultimate SP1, LM19.2 MATE, W10 Home 1703, ...AMD Phenom II x6 1100T, 3.3 GHz12GB DDR3 1333 G-Skill (4GB x 2), G-Skill (2G...NVIDIA GeForce GTX 660
Computer type
PC/Desktop
Computer Manufacturer/Model Number
n/a
OS
W7 Ultimate SP1, LM19.2 MATE, W10 Home 1703, W10 Pro 1703 VM, #All 64 bit
CPU
AMD Phenom II x6 1100T, 3.3 GHz
Motherboard
ASUS M4A88T-M/USB3 (AM3)
Memory
12GB DDR3 1333 G-Skill (4GB x 2), G-Skill (2GB x 2)
Graphics Card(s)
NVIDIA GeForce GTX 660
Sound Card
Realtek?
Monitor(s) Displays
Samsung S23B350
Screen Resolution
1920x1080
Hard Drives
WD Green 2TB (SATA), WD Green 3TB (SATA), WD Blue 4TB (SATA), WD Blue 6TB (SATA)
PSU
Cooler Master
Case
Antec GX300 Tower
Cooling
3x Antec TRICOOL 120mm Fans
Mouse
Wired Optical
Internet Speed
DSL
Antivirus
Avast
Browser
Pale Moon (64 bit)
Other Info
2018-12-27 Upgraded HDDs
2015-12-10 Upgraded case, graphics card, storage
2015-08-15 Upgraded motherboard & RAM
2015-07-15 Upgraded LM17.1 to LM17.2
:thumbsup:
 

My Computer My Computer

At a glance

64-bit Windows 11 Pro for WorkstationsIntel i7-8700K OC'd to 5 GHz64 GB (4x16GB) G.SKILL TridentZ RGB DDR4 3600...ASUS ROG-STRIX-GTX1080TI-O11G-GAMING
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Self built custom
OS
64-bit Windows 11 Pro for Workstations
CPU
Intel i7-8700K OC'd to 5 GHz
Motherboard
ASUS ROG Maximus XI Formula Z390
Memory
64 GB (4x16GB) G.SKILL TridentZ RGB DDR4 3600 MHz
Graphics Card(s)
ASUS ROG-STRIX-GTX1080TI-O11G-GAMING
Sound Card
Integrated
Monitor(s) Displays
2 x Samsung Odyssey G7 27"
Screen Resolution
2560x1440
Hard Drives
1TB Samsung 990 PRO M.2,
4TB Samsung 990 PRO PRO M.2,
TerraMaster F8 SSD Plus NAS
PSU
Seasonic Prime Titanium 850W
Case
Thermaltake Core P3
Cooling
Corsair Hydro H115i
Keyboard
Logitech wireless K800
Mouse
Logitech MX Master 4
Internet Speed
2 Gb/s Download and 100 Mb/s Upload
Antivirus
Malwarebyte Anti-Malware Premium
Browser
Google Chrome
Other Info
Logitech Z625 speaker system,
Logitech BRIO 4K Pro webcam,
HP Color LaserJet Pro MFP M477fdn,
APC SMART-UPS RT 1000 XL - SURT1000XLI,
Galaxy S23 Plus phone
KB4056894 did cause no reboot to my AMD pc (had to do image rebuild). Since I'm now gun shy I'm trying to completely understand before proceeding with this.

Should I install just this update KB4073578 and not KB4056897 or KB4056894? Or should I follow Ieherus2000's above procedure, since I'm not sure his pc was crashed like mine?
 

My Computer My Computer

At a glance

Windows 7 Home Premium 32bit.AMD Athlon x2 2.30 GHz4 GB Ram
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Compaq
OS
Windows 7 Home Premium 32bit.
CPU
AMD Athlon x2 2.30 GHz
Memory
4 GB Ram
Using what leherus2000 posted above should work fine.

Just be sure not to restart the computer until after this KB4073578 update had been installed though.
 

My Computer My Computer

At a glance

64-bit Windows 11 Pro for WorkstationsIntel i7-8700K OC'd to 5 GHz64 GB (4x16GB) G.SKILL TridentZ RGB DDR4 3600...ASUS ROG-STRIX-GTX1080TI-O11G-GAMING
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Self built custom
OS
64-bit Windows 11 Pro for Workstations
CPU
Intel i7-8700K OC'd to 5 GHz
Motherboard
ASUS ROG Maximus XI Formula Z390
Memory
64 GB (4x16GB) G.SKILL TridentZ RGB DDR4 3600 MHz
Graphics Card(s)
ASUS ROG-STRIX-GTX1080TI-O11G-GAMING
Sound Card
Integrated
Monitor(s) Displays
2 x Samsung Odyssey G7 27"
Screen Resolution
2560x1440
Hard Drives
1TB Samsung 990 PRO M.2,
4TB Samsung 990 PRO PRO M.2,
TerraMaster F8 SSD Plus NAS
PSU
Seasonic Prime Titanium 850W
Case
Thermaltake Core P3
Cooling
Corsair Hydro H115i
Keyboard
Logitech wireless K800
Mouse
Logitech MX Master 4
Internet Speed
2 Gb/s Download and 100 Mb/s Upload
Antivirus
Malwarebyte Anti-Malware Premium
Browser
Google Chrome
Other Info
Logitech Z625 speaker system,
Logitech BRIO 4K Pro webcam,
HP Color LaserJet Pro MFP M477fdn,
APC SMART-UPS RT 1000 XL - SURT1000XLI,
Galaxy S23 Plus phone
Brink said:
Using what leherus2000 posted above should work fine.

Just be sure not to restart the computer until after this KB4073578 update had been installed though.
Click to expand...
OK, used that procedure and all went well. Maybe a good test for others here that were shutdown and are afraid to try this fix… Thanks to you and leherus2000
 

My Computer My Computer

At a glance

Windows 7 Home Premium 32bit.AMD Athlon x2 2.30 GHz4 GB Ram
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Compaq
OS
Windows 7 Home Premium 32bit.
CPU
AMD Athlon x2 2.30 GHz
Memory
4 GB Ram
Time to make a disk image and try this out. Thanks, guys.
 

My Computer My Computer

At a glance

Win10 Pro 64-bitAMD Ryzen 7 3800X32 GB Kingston DDR4-2666MSI nVidia GT 710 (2GB)
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Self-Built
OS
Win10 Pro 64-bit
CPU
AMD Ryzen 7 3800X
Motherboard
Gigabyte X570 UD
Memory
32 GB Kingston DDR4-2666
Graphics Card(s)
MSI nVidia GT 710 (2GB)
Sound Card
Creative Audigy FX 5.1
Monitor(s) Displays
ViewSonic VG2439Smh 24"
Screen Resolution
1920x1080
Hard Drives
3xWD1TB; 1xSeagate 1TB... all spinning rust
PSU
EVGA 100-W1-0500-KR (500w)
Case
SilverStone PS10 (modified)
Cooling
CPU:AMD Wraith Prism. Case:3x Noctua 120mm
Keyboard
Compaq Professional PS/2
Mouse
Microsoft Basic Optical Mouse 2.0
Internet Speed
Fiber 1Gbit/sec down/up
Antivirus
Avast Free
Browser
FF, Chrome
Other Info
2x LG GH24NSC0 DVD burners, Mackie CR3 monitor speakers
Struggling7 said:
Should I install just this update KB4073578 and not KB4056897 or KB4056894? Or should I follow Ieherus2000's above procedure, since I'm not sure his pc was crashed like mine?
Click to expand...
My PC did not crash.
I didn't attempt to install the original problematic update (KB4056897 OR KB4056894).

It may not have been vulnerable to the issue (I'm using AMD Phenom II CPUs). :geek:

I download the monthly (Security-Only) updates, but I usually wait (sometimes up to a month) to install them.

In this case, reports of issues started after only a couple of days, so I waited for new fixes/updates to appear.

Struggling7 said:
OK, used that procedure and all went well. Maybe a good test for others here that were shutdown and are afraid to try this fix… Thanks to you and leherus2000
Click to expand...
Good to hear that it worked for you. :)
 
Last edited:

My Computer My Computer

At a glance

W7 Ultimate SP1, LM19.2 MATE, W10 Home 1703, ...AMD Phenom II x6 1100T, 3.3 GHz12GB DDR3 1333 G-Skill (4GB x 2), G-Skill (2G...NVIDIA GeForce GTX 660
Computer type
PC/Desktop
Computer Manufacturer/Model Number
n/a
OS
W7 Ultimate SP1, LM19.2 MATE, W10 Home 1703, W10 Pro 1703 VM, #All 64 bit
CPU
AMD Phenom II x6 1100T, 3.3 GHz
Motherboard
ASUS M4A88T-M/USB3 (AM3)
Memory
12GB DDR3 1333 G-Skill (4GB x 2), G-Skill (2GB x 2)
Graphics Card(s)
NVIDIA GeForce GTX 660
Sound Card
Realtek?
Monitor(s) Displays
Samsung S23B350
Screen Resolution
1920x1080
Hard Drives
WD Green 2TB (SATA), WD Green 3TB (SATA), WD Blue 4TB (SATA), WD Blue 6TB (SATA)
PSU
Cooler Master
Case
Antec GX300 Tower
Cooling
3x Antec TRICOOL 120mm Fans
Mouse
Wired Optical
Internet Speed
DSL
Antivirus
Avast
Browser
Pale Moon (64 bit)
Other Info
2018-12-27 Upgraded HDDs
2015-12-10 Upgraded case, graphics card, storage
2015-08-15 Upgraded motherboard & RAM
2015-07-15 Upgraded LM17.1 to LM17.2
Seems to be working just fine so far... but I will need to try a few applications (BOINC, DVDFlick, etc) to see how much of a performance hit there may be.

UPDATE: BOINC crunching is too irregular lately to notice any difference. But using DVDFlick's internal ffmpeg.exe to transcode video shows a drop in frame processing. Using a known specific .mp4 file, before the patches were applied ffmpeg.exe was processing video at 165-170fps. After the patches, the same video file is processed at about 155-158fps, a drop of 4.2 to 8.8%.

UPDATE: BOINC points per day production for IBM World Community Grid has fallen approximately 9%.
 
Last edited:

My Computer My Computer

At a glance

Win10 Pro 64-bitAMD Ryzen 7 3800X32 GB Kingston DDR4-2666MSI nVidia GT 710 (2GB)
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Self-Built
OS
Win10 Pro 64-bit
CPU
AMD Ryzen 7 3800X
Motherboard
Gigabyte X570 UD
Memory
32 GB Kingston DDR4-2666
Graphics Card(s)
MSI nVidia GT 710 (2GB)
Sound Card
Creative Audigy FX 5.1
Monitor(s) Displays
ViewSonic VG2439Smh 24"
Screen Resolution
1920x1080
Hard Drives
3xWD1TB; 1xSeagate 1TB... all spinning rust
PSU
EVGA 100-W1-0500-KR (500w)
Case
SilverStone PS10 (modified)
Cooling
CPU:AMD Wraith Prism. Case:3x Noctua 120mm
Keyboard
Compaq Professional PS/2
Mouse
Microsoft Basic Optical Mouse 2.0
Internet Speed
Fiber 1Gbit/sec down/up
Antivirus
Avast Free
Browser
FF, Chrome
Other Info
2x LG GH24NSC0 DVD burners, Mackie CR3 monitor speakers
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