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Windows 7: Announcing Microsoft Managed Desktop (MMD)

18 Sep 2018   #1
Brink

64-bit Windows 10 Pro
 
 
Announcing Microsoft Managed Desktop (MMD)

Quote:
We have consistently heard from our customers—both large and small—that they struggle to keep up with the pace of changes in technology. They feel pulled between the requirement to stay secure and up to date against the need to drive more business value. They are challenged to deliver the great user experiences that employees want and expect. And the sophistication of today’s security threats requires organizations to re-think how they deploy, manage, and secure assets for their users.

The cloud has dramatically changed the way in which we can deliver, manage, and update devices, which creates an opportunity to think about how we deliver a modern desktop with Microsoft 365 in new and different ways.

Today, we are announcing Microsoft Managed Desktop (MMD), a new initial offering that brings together Microsoft 365 Enterprise, device as a service, and cloud-based device management by Microsoft. MMD enables customers to maximize their IT organizations’ focus on their business while Microsoft manages their modern desktops.

Great experience with Microsoft 365 on modern devices—Our goal with MMD is to provide a great experience for users while keeping devices secure and up to date. MMD relies on the power of Microsoft 365, running in a consistent, lightweight, reference architecture that continues to evolve to allow our customers to take full advantage of our intelligent security capabilities to protect them from nascent threats. Importantly, MMD is built on modern devices that meet our specification and runtime quality bar.

Analytics benefit all customers—Analytics are at the heart of MMD. We leverage analytics to provide operational and security insights and learnings, so we can constantly monitor and improve, as well as enable us to manage the global MMD device population. As an example, we use insights and AI to determine which devices are ready for feature updates or, conversely, whether a specific app is blocking a device’s ability to update so we can act.

Customer and partner insight and feedback—Customer feedback and insight are also at the heart of MMD. We have deployed MMD in a measured approach with a set of early customers, leading to hundreds of changes in Microsoft 365 to better enable end-to-end scenarios for customers around the world. We are delighted to be working in partnership with Lloyds Banking Group to deploy MMD, as well as the Seattle Reign FC. These organizations are united by their desire to transform, to modernize the user experience and shift to a modern desktop. They have been partnering with us to learn from, expand, and develop the MMD offering so that we can bring it to more customers and markets in the future. We are also partnering with key strategic partners like Dell, HP, DXC, HCL, Computacenter, and Accenture/Avanade in our MMD journey. We see great opportunities for our partner ecosystem to expand their existing Microsoft 365 activities and provide devices and experiences alongside MMD.

Today, we are live with MMD with a small number of customers in the U.K. and the U.S., and are starting operations in Canada, Australia, and New Zealand in early 2019. We will continue to learn from these initial customers and use that insight to evolve and improve both Microsoft 365 and MMD. From there we plan to expand to several other geographies in the second half of 2019.

We believe that MMD will be an option that allows organizations to fundamentally shift how they think about and manage their IT. Through MMD, customers will be able to move toward a secure, always up-to-date environment with device management by Microsoft. As we expand the offering, our partners will play a key role in helping us bring MMD to market and support customers in their transition to a modern desktop. We encourage customers who are interested in MMD to contact their local Microsoft account manager as we work to broaden the offering.


Source: Collaborating with customers and partners to deliver a modern desktop: Microsoft Managed Desktop - Microsoft 365 Blog


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19 Sep 2018   #2
mrjimphelps

Linux Mint 18.2 xfce 64-bit (VMWare host) / Windows 8.1 Pro 32-bit (VMWare guest)
 
 

It sounds like Microsoft is figuring on the corporate customer doing his own IT work while on the phone with a Microsoft tech, and then bringing or shipping his own computer to the Microsoft repair facility if it needs repair.

In large corporate settings, the user is accustomed to making one call to tech support, and then a desktop support tech handing everything from that point till resolution. Clearly Microsoft hasn't even consulted with any desktop support techs to see what all is required with this approach.

Also, I'm sure that they are expecting to deploy that wonderful "laptop" known as the "Surface Pro" as the primary laptop. They will lose their shirt if they commit to provide desktop support for that piece of junk.
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19 Sep 2018   #3
Barman58

Windows 10 Pro x64 x3, Ubuntu
 
 

I don't know about the way that things work in the US but if Microsoft are attempting to enter the third party support industry they are late to the party. Most of the major companies here in europe have already outsourced their IT support services to professional service companies, who have negotiated some rather large contracts which are pared down to the absolute minimum viable price. MS will have to undercut these contracts and make a profit of a level that the will not be used to.

The SOP these days is to work with Client Sever setups where and PC can be used by any user, at any site that the company operates, If a fault ticket is raised based on a perceived hardware fault, the user will be directed to the closest available system to complete their task. They would then have their system replaced by a spear while the original unit is investigated and rebuilt, (software Wise). This is usually done off site by a specialist that most corporates would not employ as the need is unlikely to occur often enough.

For software There are online help desks and Phone support services provided by the third parties, which are manned by 1st level techs but with escalation options to specialists again of a level that most corporate would not have
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20 Sep 2018   #4
mrjimphelps

Linux Mint 18.2 xfce 64-bit (VMWare host) / Windows 8.1 Pro 32-bit (VMWare guest)
 
 

I did onsite desktop support for many years. I was at one point part of the outsourced IT, and at another time a company employee. When users call the helpdesk, they expect an IT Tech to show up at their desk and handle the whole thing for them. If it can be handled remotely, they will be happy with that as well. But what would be unacceptable to them would be if they had to do any of the hardware support themselves, even if they are on the phone with someone who is talking them through it. (Software support is different - most users will accept having to participate in the process on software support.)

Microsoft doesn't have a clue about what they are getting into. Unless they sub it out to someone like IBM who has decades of experience in this area, they will fail miserably at this endeavor. And I can assure you that IBM will not want to be saddled with supporting that wonderful piece of junk known as the "Surface Pro". (Microsoft is going to lose their shirt if they commit to providing hardware support for the Surface Pro.)
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 Announcing Microsoft Managed Desktop (MMD)




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