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#10
AOL in the UK are a subsiduary of a company called The Carphone Warehouse. The other arm of TCW's venture is an el cheapo internet provider called Talk Talk - who were in huge trouble (they were even shown on national TV consumer alert programmes etc) a couple of years back.
TCW used AOL's UK network to buoy up TT... but it was a move which came at the expense of AOL's existing customers.
Before the takeover AOL weren't bad.
I had an AOL contract through the CPW parent company (we call them AO Hell btw!) and a connection on a 24 month locked in contract with an 8mbps provision.
Speeds and reliability were absolute rubbish. So I had them check everything time and time again, and even had telecoms engineers out to check my home wiring - and then subsequently dig up the road and my drive and garden to bring in a new cable... all to suffer ongoing connection speeds akin to dial-up modem days!
After six months I lost my patience with them and took them to CICAS adjudication where they were ordered to issue me with a migration code, a massive settlement for breach of contract, for time I had to take off work to accommodate their engineers, payment for repairing my driveway and garden, and I was awarded substantial compensation for their wantonly irresponsible management of my queries and complaints.
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