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Windows 7: Dell knowingly sold defective computers

01 Jul 2010   #21
pparks1

Windows 7 Ultimate x64
 
 

We had the bulging capacitor problems in some Optiplex GX 240/260's at work ( I think those were the models). Dell simply replaced every mobo that experienced a problem for us. No sweat...easy to change. Dell handled it great for us.


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01 Jul 2010   #22
chev65

Windows 7 Ult, Windows 8.1 Pro,
 
 

Quote   Quote: Originally Posted by chev65 View Post
These types of problems are standard for pretty much any mass produced computers. They all use the cheapest parts possible from the lowest bidders and then pass the savings along with the problems on to the customer. This is why I build my own machines.
Quote   Quote: Originally Posted by Win7User512 View Post
It's also possible they used lower quality materials than you would find building a machine yourself.
Oh it's very possible I agree. I've checked out those made in china boards and they are nothing but cheap, including the cheapest components possible. I have no doubt that Dell played dumb about this on more than one occasion.

It's the people who could spot the bad components who got the help because Dell assumed these are the ones who know what they are talking about. The clueless people who just said the computer died probably got the old "we have no idea what that could be" responce.

I still have my old Dell XPS working fine for me but that doesn't mean the company is perfect....
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02 Jul 2010   #23
Luckystar

Windows 7 Ultimate x64 RTM + SP1
 
 

This is why i hate Dell. There stuff was always prone to breaking down. This just gives more proof to not go near them with a 10 foot barge poll.

The one i do have (Did'nt buy it, it was given to me), dimension 8200 is rubbish, it sits in my wardrobe gathering dust and most probably going to end up in the skip or unless someone gives it a third life.

Oh, I do have a Dell lattitude D laptop, i upgraded the ram and HDD, now it wont boot into windows as it asks for me to set the bloody HDD up and no matter what option you choose, it still wont boot. That also sits under my bed, gathering dust.

Lucky
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02 Jul 2010   #24
pparks1

Windows 7 Ultimate x64
 
 

Quote   Quote: Originally Posted by Luckystar View Post
This is why i hate Dell. There stuff was always prone to breaking down.
Well, to be fair...Dell is the leader as far as I know in the desktop market to businesses and such. Therefore, with more machines on the desks, they are likely going to have problems.

I've worked in businesses supporting thousands of Dell desktops and hundreds of Dell Laptops and in my opinion....they have been solid. Regardless of brands you are going to have problems...and it's how the company handles them which really matters to me...and Dell for my companies has handled it very well.
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02 Jul 2010   #25
Bootz

Vista Business x64
 
 

Quote   Quote: Originally Posted by WindowsStar View Post
On another note, we have hundreds of OptiPlex machines that had this very problem. Dell was very good about replacing every motherboard in every machine we had. Never told us no or gave us any trouble. On some machines they replace the motherboard twice. Many many times they replaced the motherboard even when the machine was out of warranty. Dell gets an A+ in our book.
Yep, Sold as defect or not. They are still covered under warrenty so you dont really lose out and im guessing dell was thinking the same way. Dell gets an A in my book as well for customer service and support.

Im sure Dell is not the only one who has done this in the past...

And for the people that dont like dell on here, that is your opinion, but Dell is the #1 supplier of business machines for a reason and i think facts would back this up.
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02 Jul 2010   #26
Win7User512

Windows 7 x64 / Same
 
 

Quote   Quote: Originally Posted by Bootz View Post
Yep, Sold as defect or not. They are still covered under warrenty so you dont really lose out and im guessing dell was thinking the same way. Dell gets an A in my book as well for customer service and support.
Until they are out of warranty...

I'm not a hater though. I have owned several Dells.
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02 Jul 2010   #27
madtownidiot

 

Almost sounds like people think Dell is the only company to ever do something like this.
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02 Jul 2010   #28
Win7User512

Windows 7 x64 / Same
 
 

Dell denies knowingly selling defective computers.

Dell: We did not knowingly ship faulty motherboards | Companies News - Betanews
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02 Jul 2010   #29
toughbook

 
 

We have had 1 Dell Desktop that had so many warranty clams it wasn't even funny. Never bought another one. I have 3 Panasonic Toughbooks and 1 HP Touchsmart. The HP is very finicky, however I have not had 1 problem with any of my Panasonic's in over 6 years of owning different models. I firmly believe you get what you pay for in life.
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02 Jul 2010   #30
Win7User512

Windows 7 x64 / Same
 
 

Quote   Quote: Originally Posted by toughbook View Post
We have had 1 Dell Desktop that had so many warranty clams it wasn't even funny. Never bought another one. I have 3 Panasonic Toughbooks and 1 HP Touchsmart. The HP is very finicky, however I have not had 1 problem with any of my Panasonic's in over 6 years of owning different models. I firmly believe you get what you pay for in life.
I have worked with Toughbooks, customized and deployed them. They are functional and sturdy. Impressive to say the least.


Here is a clip for those unfamiliar with the product:

YouTube - Panasonic Toughbook Drop Test
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 Dell knowingly sold defective computers




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