New
#20
We had the bulging capacitor problems in some Optiplex GX 240/260's at work ( I think those were the models). Dell simply replaced every mobo that experienced a problem for us. No sweat...easy to change. Dell handled it great for us.
Dell knowingly sold defective computers
-
-
New #21
Oh it's very possible I agree. I've checked out those made in china boards and they are nothing but cheap, including the cheapest components possible. I have no doubt that Dell played dumb about this on more than one occasion.
It's the people who could spot the bad components who got the help because Dell assumed these are the ones who know what they are talking about. The clueless people who just said the computer died probably got the old "we have no idea what that could be" responce.
I still have my old Dell XPS working fine for me but that doesn't mean the company is perfect....
-
New #22
This is why i hate Dell. There stuff was always prone to breaking down. This just gives more proof to not go near them with a 10 foot barge poll.
The one i do have (Did'nt buy it, it was given to me), dimension 8200 is rubbish, it sits in my wardrobe gathering dust and most probably going to end up in the skip or unless someone gives it a third life.
Oh, I do have a Dell lattitude D laptop, i upgraded the ram and HDD, now it wont boot into windows as it asks for me to set the bloody HDD up and no matter what option you choose, it still wont boot. That also sits under my bed, gathering dust.
Lucky
-
New #23
Well, to be fair...Dell is the leader as far as I know in the desktop market to businesses and such. Therefore, with more machines on the desks, they are likely going to have problems.
I've worked in businesses supporting thousands of Dell desktops and hundreds of Dell Laptops and in my opinion....they have been solid. Regardless of brands you are going to have problems...and it's how the company handles them which really matters to me...and Dell for my companies has handled it very well.
-
New #24
Yep, Sold as defect or not. They are still covered under warrenty so you dont really lose out and im guessing dell was thinking the same way. Dell gets an A in my book as well for customer service and support.
Im sure Dell is not the only one who has done this in the past...
And for the people that dont like dell on here, that is your opinion, but Dell is the #1 supplier of business machines for a reason and i think facts would back this up.
-
New #25
-
New #26
Almost sounds like people think Dell is the only company to ever do something like this.
-
New #27
Dell denies knowingly selling defective computers.
Dell: We did not knowingly ship faulty motherboards | Companies News - Betanews
-
New #28
We have had 1 Dell Desktop that had so many warranty clams it wasn't even funny. Never bought another one. I have 3 Panasonic Toughbooks and 1 HP Touchsmart. The HP is very finicky, however I have not had 1 problem with any of my Panasonic's in over 6 years of owning different models. I firmly believe you get what you pay for in life.
-
New #29
I have worked with Toughbooks, customized and deployed them. They are functional and sturdy. Impressive to say the least.
Here is a clip for those unfamiliar with the product:
YouTube - Panasonic Toughbook Drop Test
Quote
Related Discussions