Dell knowingly sold defective computers

WindowsStar said:

pparks1 said:

Luckystar said:

This is why i hate Dell. There stuff was always prone to breaking down.

Well, to be fair...Dell is the leader as far as I know in the desktop market to businesses and such. Therefore, with more machines on the desks, they are likely going to have problems.

I've worked in businesses supporting thousands of Dell desktops and hundreds of Dell Laptops and in my opinion....they have been solid. Regardless of brands you are going to have problems...and it's how the company handles them which really matters to me...and Dell for my companies has handled it very well.

+1 :) Completely Agree!

I also completely agree...I also work in an environment that uses over 500 Dell PC's (Optiplex, Precision, and Dimension). Yes, I have had to call Dell Tech for service on occasion and have had nothing but great service (Next Business Day). We also have quite a few Laptops (D6xx, D8xx, E43xx, E55xx, E64xx, and E65xx) and for most I have only had to make a few service calls on them and those were mostly mobo issues due to our users plugging and unplugging their NIC and Monitor cables. That's why were are now buying Docking stations.

Anyways all and all I have been quite happy with Dell...that's not to say that they did not do the right thing as per the article in Post #1.

Win7User512 said:

Layback Bear said:

I have always wondered why one would buy a mass produced computer. Knowing that the very cheapest parts will be used to the penny. IMHO These types of companies concerns are shareholders first and customers second. If you can't build your own computer get with a reliable (in your community) computer builder. With consultation with such a business you can pick and choose the parts you need or will need. You can have one or more built as your needs might be. I have found the cost isn't much more. The point that Dell repaired most of the bad computers is not soothing. The big point is that they new or should of new that these computers where going to go bad and still make them that way and sold them. I don't own a computer business or sell computer parts.

Why does anyone buy a mass-produced car? How many people build their own cars?

A mass-produced refrigerator? How many people build their own 'fridges?

A mass-produced television? How many people build their own televisions?

We use these items everyday.

+1 Thank you.

geeve420 said:

madtownidiot said:

Why do people buy mass produced computers? Same reason they believe it when a popup from some website tells them their computer is massively infected, even though they got no warning from their antivirus... Because they don't know any better. It's not always cheaper at the start to build your own computer, but provided the chipset and component manufacturers aren't also doing the same thing on the product lines you happen to purchase that dell just got caught doing, you'll probably end up with something that outperforms anything you can buy at a big box store for the same money, with the added bonus of no trial or bloatware to slow it down and not as much chance of some catastrophic failure in the first few days, weeks or months.

That is a generalization I disagree with!! All my computers are mass produced, however I know enough not to click on pop ups, or believe a fake A/V. Some of us find it easier to just order and unistall the bloatware and go for it. I would build my own system if I had the time and patiance. I believe your comment was a little out of line for those of us who choose the convinience over the bragging right.

Like I said before I have owned Dell after Dell and not had one issue, They were solid and ran great! Dell is just the first to admit the fact they knowingly sold bad PC's. All the others have done it as well.

Geeve

+1 :)

dobhar said:

WindowsStar said:

pparks1 said:

Well, to be fair...Dell is the leader as far as I know in the desktop market to businesses and such. Therefore, with more machines on the desks, they are likely going to have problems.

I've worked in businesses supporting thousands of Dell desktops and hundreds of Dell Laptops and in my opinion....they have been solid. Regardless of brands you are going to have problems...and it's how the company handles them which really matters to me...and Dell for my companies has handled it very well.

+1 :) Completely Agree!

I also completely agree...I also work in an environment that uses over 500 Dell PC's (Optiplex, Precision, and Dimension). Yes, I have had to call Dell Tech for service on occasion and have had nothing but great service (Next Business Day). We also have quite a few Laptops (D6xx, D8xx, E43xx, E55xx, E64xx, and E65xx) and for most I have only had to make a few service calls on them and those were mostly mobo issues due to our users plugging and unplugging their NIC and Monitor cables. That's why were are now buying Docking stations.

Anyways all and all I have been quite happy with Dell...that's not to say that they did not do the right thing as per the article in Post #1.

And more +1 same here! :)

Layback Bear said:

I have always wondered why one would buy a mass produced computer. Knowing that the very cheapest parts will be used to the penny...

Are you interested in betting? Here's something I'll bet everything I have it's true.

Let's count all the driver, hardware incompatibility, installation, crash & BSOD and other original threads on Seven Forums, threads with a problem with installation and / or use of Windows.

I'll bet that the number of these issues, or threads, is lowest among the users of a "mass produced" computer with a pre-installed Windows 7. Next comes the group of users with a "mass produced" computer migrating from other operating systems.

The winner, the group that starts the most of the problem threads, is those calling them computer builders. To start with it, the whole term is wrong. Assembling a PC from industrially made, bought components is nothing but assembling. It's not building. Be it a non-working piece of hardware, crashing PC, any type of issue, new thread, in most of the cases you'll find the OP has a self assembled computer.

I have assembled quite a few PC's myself. I like it, it's a good hobby. I have nothing against it. Sometimes you simply can not find a PC that has the specs you want, so you'll have to buy the parts and assemble it yourself.

I honestly believe that what I mentioned above is true. I personally believe this is at least partly because, sorry to say this, when talking about average users those assembling their computers themselves quite often seem to have a little bit too positive opinion of the level of their own knowledge and expertise. Please notice I'm not talking in general; I just mention a tendency that comes quite clear when you read the problem threads.

We have some fabulous experts among us, nice rigs to see for instance in Show Us Your Rig thread. Some of the geeks could most certainly really build their rigs, not only assemble. I was talking about average Joe. I hope you geeks don't take me wrong. The above mentioned is based on my own observations, it's not official statistics. Still, as we say in Finnish, I will stand behind my words.

Kari

I have never liked Dell computers because of the cheap and (on earlier models) non standard format.
I even have a nick name for them: Dell Boy computers.
Wouldn't touch them!

Kari said:

Layback Bear said:

I have always wondered why one would buy a mass produced computer. Knowing that the very cheapest parts will be used to the penny...

Are you interested in betting? Here's something I'll bet everything I have it's true.

Let's count all the driver, hardware incompatibility, installation, crash & BSOD and other original threads on Seven Forums, threads with a problem with installation and / or use of Windows.

I'll bet that the number of these issues, or threads, is lowest among the users of a "mass produced" computer with a pre-installed Windows 7. Next comes the group of users with a "mass produced" computer migrating from other operating systems.

The winner, the group that starts the most of the problem threads, is those calling them computer builders. To start with it, the whole term is wrong. Assembling a PC from industrially made, bought components is nothing but assembling. It's not building. Be it a non-working piece of hardware, crashing PC, any type of issue, new thread, in most of the cases you'll find the OP has a self assembled computer.

I have assembled quite a few PC's myself. I like it, it's a good hobby. I have nothing against it. Sometimes you simply can not find a PC that has the specs you want, so you'll have to buy the parts and assemble it yourself.

I honestly believe that what I mentioned above is true. I personally believe this is at least partly because, sorry to say this, when talking about average users those assembling their computers themselves quite often seem to have a little bit too positive opinion of the level of their own knowledge and expertise. Please notice I'm not talking in general; I just mention a tendency that comes quite clear when you read the problem threads.

We have some fabulous experts among us, nice rigs to see for instance in Show Us Your Rig thread. Some of the geeks could most certainly really build their rigs, not only assemble. I was talking about average Joe. I hope you geeks don't take me wrong. The above mentioned is based on my own observations, it's not official statistics. Still, as we say in Finnish, I will stand behind my words.

Kari

+1 :)

Romulinx2 said:

I have never liked Dell computers because of the cheap and (on earlier models) non standard format.
I even have a nick name for them: Dell Boy computers.
Wouldn't touch them!

And that is what makes computers so great, freedom of choice. :)

And we can both have difference of opinions.