The big difference between Amazon and Newegg, is that Amazon uses a lot of other vendors to supply certain orders, which they have no direct control over. They are a little bit like eBay in that respect, except that eBay does have better buyer protection. I generally only order from Amazon if they are the direct supplier.
Last edited by seekermeister; 08 Jun 2012 at 18:30.
All the items on the last two orders (listed as in stock) that never got anywhere were Amazon stocked items, not a 3rd party. I have had no difference in order processing time direct from Amazon or from 3rd parties on previous items.
With the problems on the last two items, Amazon will not be my "first choice".
The saga continues. I very carefully packaged up the motherboard to return to newegg for replacement, including carefully replacing the CPU socket cover and using the original ASRock package. Newegg now tells me there are bent pins in the socket and its customer damaged and they will not honor their replacement. I should have known better as I've seen other posts on forums about this identical claim that the customer damaged pins. I have done a lot of business with newegg but this ends it. It also ends my refering clients or internet users to newegg.
That's disgusting and gives me serious pause about Newegg as I know you are a reliable guy despite the Emmons setup.
At one time, I bought 100% from Newegg. In the last few years, I have cut that back to maybe 70% with the remainder going to Amazon direct (not Amazon resellers).
I assume your credit card company will be no help?
I wonder if this is "officially" a Newegg policy or if you ran into a rogue team of some type who would be fired if superiors knew the truth?
Can they possibly be selecting a certain percentage of returns for sabotage--entirely at random?
All i know is that if I ever have to return a product to NewEgg, I am going to take a picture first and send it with the motherboard in question so they can see that the pins are not damaged.
Are all of these returns with AMD processors, because Intel hasn't used actual pins in quite some time now.
I do not know if the problem at Newegg is an individual or a method of doing business, but considering my experience with them, it would not surprise me if it were the latter. If that were the case, it wouldn't matter if you had a photo or not. They would just claim that it was taken prior to the damage being done and the item shipped.
As for the bent pins, it is my understanding that AMD will cover up to five bent pins under their warranty, but then with my experience with their inept RMA dept. I would simply straiten them myself, if possible. I'm curious why you were sending the processor back in the first place, since I was under the impression that the motherboard was the problem?
Asus RMA through newegg have the same issue/excuse.
Tbh, I'm not sure if it's newegg or the board makers themselves issuing edicts about using bent pins as an excuse to get out of offering replacements.
The 'bent pin' excuse is popular with some popular Australian retailers too.
But feel free to try contacting them and good luck either way.
Quote