Ah ha! I guess I got my wires crossed, because I must have been thinking about another thread while posting in this one. I know next to nothing about Intel systems, but I thought that Intel processors had a different kind of contact point...not exactly pins.
I have sent an inquiry to ASRock. If I'm not successful there I will dispute the charge with Visa and see what happens. I see one person who had the bent pin problem with newegg disputed the charge with paypal and got it resolved. With others having the same "bent pin" problems it would appear to be a standard tactic by newegg. The board was working, except for the two bad memory slots, it wasn't like the CPU was the problem.
This has gotten to be a big hassle as I'm limping along with my recording studio schedule on a backup computer.
You may be on to something, eyeball.
It may be a situation of board makers exerting pressure on Newegg to deny a certain percentage of RMAs in order to make up for their poor quality control and manufacturing processes.
In that scenario, Newegg may have made a calculated decision to play ball with the board makers, even if that means losing a certain number of retail buyers forever.
If that is true, you have to wonder if it's the right decision from a purely business viewpoint---given that the tactic would be deceitful in any case. If enough customers hear about the tactic, it could become a contagion and cause a mass defection to other retailers---well beyond whatever Newegg may have anticipated.
I'm going to go out on a limb and say that in some cases, I'd be willing to bet that the bent pins are caused by "user error". With respect to the people here on this forum, I'm not passing judgement or second guessing you...I'm just saying that i think a large % of what you find on the web might indeed be user error. And it's quite possible these people honestly don't even realize they might have had an issue. I'll explain in more detail why I feel this way.
When i read reviews and such on NewEgg, I often wonder why so many people seem to have so many problems. Buyers saying that 1 in 4 motherboards are defective from NewEgg (even though i have bought at least 15 mobos from them over the years and never had a bad one). I see people who review hard drives and say I bought 5 drives and 3 of them were DOA. I've purchased at least 30 hard drives from NewEgg over the years and haven't had a single one DOA. Am I just lucky? Are these other people unlucky? Do they have power problems in their home/apartments? Is it my UPS that I always use that is providing me with consistent stable power and thus eliminating these issues? Who knows.
With respect to bent pins in a mobo, these pins are tiny and there are lots of them. The Intel boards I have used all have the plastic cover over the socket. You take that off wrong and slip a bit with it and you can easily bend a pin. And with the pins being as small as what they are, you could probably easily bend one and not even know it. If somebody removes that plastic cover and doesn't immediately install the CPU could easily have a cable from a power supply fall onto the socket and bend a pin while they are working on building their PC and getting the wire management planned.
I just hope my luck continues with NewEgg as I use them to buy/build quite a number of computers.
I won't argue that there are "self inflicted" problems. I've worked as a computer tech since before PC's and even worked at a NASA circuit board module repair depot. I've worked on everything from IBM mainframes down to IBM PS/2's, Microsoft OS PC's and Novell file servers, along with NASA Telemetry Processors.
This was not my first home built PC. In my case there was no "user caused" problems.
ASRock has come through, partially. They will replace the board but it will cost their standard $50 fee for "out of warranty" replacement. This is not really acceptable but I'm going to do it as that is better than being out the entire cost of the motherboard. Newegg is returning the motherboard and I'll ship it off to ASRock when I get it.
(and no more purchases from newegg.com).
Personally, I would add ASRock to that no buy list also. That fee is not acceptable on a problem with a brand new motherboard.
I myself have had good success with all of my mobo purchases and even some returns for issues later determined to be mine or nobody's fault. But recently I purchased two 32gb SD cards and they had a 10.00 MIR on each. Only after filing the first was I told by the system that it was a one per household rebate. Went all the way back into NewEgg and nowhere was that indicated. Not the end of the world but in trying to reach NewEgg (total joke) to ask about this I gave up and it's a shame that they have lost a customer over having a totally useless customer service system !
All the rebates I have used (a bunch) over the years were one per household. You have to read the rebate form to see all the restrictions. And always make copies of what you send them in case it gets lost in the mail. I had that happen once and a phone call and the copies got me the rebate.
Jim
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