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Windows 7: Best deals of the day

30 Nov 2013   #481
whs
Microsoft MVP

Vista, Windows7, Mint Mate, Zorin, Windows 8
 
 

I suggesst you write to the CEO. Make it short because those guys (or their AAs) don't read epic letters. 2 paragraphs is a good measure.


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30 Nov 2013   #482
AddRAM

Windows 7 Pro x64 Windows 10 Pro x64
 
 

Steve, why did you only insure it for $50, if you insured it for the $325 you would`ve gotten all your money back. At least the USPS would get involved to help you out. I can`t believe Newegg is saying they never got it, that is unbelievable. Maybe if you keep calling someone else will get on the phone who cares more about it`s customers. Usually the return or rma program just takes care of itself with a few emails letting you know of the progress ( by newegg ) at least with me in 3 returns to them. What prompted you to look into it further ? How much time had gone by before you didn`t see that your cpu wasn`t going to be refunded or replaced ?
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30 Nov 2013   #483
Lady Fitzgerald

Win 7 Ultimate 64 bit
 
 

Steve, file a complaint with the BBB, attaching copies of all correspondence with Newegg and the USPS. The odds are you will not get results from the BBB complaint (although I have had good luck with them) but you will need the BBB report when you file a complaint with the State Attorney General Offices in FL and CA. FL will probably defer to CA but you want to have the complaint on file should CA decline to look into the case. Been there, done that only it was AZ and MN.
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01 Dec 2013   #484
COMPUTIAC

Windows 8.1.1 64bit
 
 

There is a paper trail (electronic) from when it arrived at the Post Office at 10:57 am on Nov. 8th
Find out who accepted it at the Post Office, who sorted it, and most of all who's hands it were in on its way to Newegg.
It is crucial to find out what truck it was on when it got there at 3:08 pm and who they handed it too or exactly where they left it.

This electronic paper trail does exist !

It is the responsibility of the last Postal worker to make sure it is delivered properly.
As you say, everything is tracked by bar-code system and it leaves a record every step of the way. Whenever I receive a package from the Post Office at my door, I can not touch it until it is scanned into the system, then the Postal worker hands it to me.

You need be calling the Postmaster General in Wittier, CA 90605 Or even your local one.
I would without a doubt, don't let this go or just write it off, you did everything right and someone else needs to find a solution to this.
I would also call Newegg from where you bought it from to get advice, or maybe they can call Newegg in CA. to get some answers for you. Also I would call Newegg in CA. myself if need be again.

Sorry, just my late night rantings after thinking about this.
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01 Dec 2013   #485
Britton30
Microsoft MVP

Windows 7 Ultimate X64 SP1
 
 

I'm behind whatever you decide Stave and I won't hold anything against you. About the only thing I've used Newegg for the past year or so is pictures and specs, they do much better than Amazon.

I have also caught Newegg today using the same customer reviews for different items, that's plain lying and cheating in my book. Two items I checked was WD Velociraptors and Samsung SSDs, they had the same pages of reviews for all sizes of both drives.

Let them know you have posted on a major forum with over a quarter million members to read.
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01 Dec 2013   #486
TVeblen

Microsoft Community Contributor Award Recipient

Windows 7 64 Bit Home Premium SP1
 
 

I was just wondering if they have any precautions in place to address the disgruntled employee. The guy who might accept an RMA at the loading dock and then just put it in his car, or throw it in the dumpster to get back at his boss.
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01 Dec 2013   #487
Indianatone

Windows 7 x64 Ultimate and numerous virtual machines
 
 

On a lighter note here is Aida 64 at 50% off, the code is working at the time of posting:
50% off BF sale. AIDA64 software, better than Belarc Advisor
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01 Dec 2013   #488
Indianatone

Windows 7 x64 Ultimate and numerous virtual machines
 
 

Quote   Quote: Originally Posted by Britton30 View Post
I'm behind whatever you decide Stave and I won't hold anything against you. About the only thing I've used Newegg for the past year or so is pictures and specs, they do much better than Amazon.

I have also caught Newegg today using the same customer reviews for different items, that's plain lying and cheating in my book. Two items I checked was WD Velociraptors and Samsung SSDs, they had the same pages of reviews for all sizes of both drives.

Let them know you have posted on a major forum with over a quarter million members to read.
I use New Egg and Amazon but can easily go for Amazon since they are "right next door" and I am a prime member so get bloody fast shipping in any case. Amazon have agreed with Indiana State to start charging state sales tax in 2014 as far as I know.
Steve, looks to me like the CPU was stolen by an employee as the USPS shows it delivered. If it is missing it is their problem not yours. You need to take it further and actually accuse them of having received the part (you have proof) and one of their employees has stolen it. Seven Forums members can boycott New Egg.......
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01 Dec 2013   #489
whs
Microsoft MVP

Vista, Windows7, Mint Mate, Zorin, Windows 8
 
 

No need to threaten them. If you get to the right level (e.g.CEO), they'll sort it out.
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01 Dec 2013   #490
kbrady1979

Windows 7 Professional 64bit SP1
 
 

Sorry to hear about your troubles Steve.......it sounds like the person you talked to at Newegg needs to be fired! I have dealt with Newegg for several years, RMA'ing an Asus Sabertooth, and TWO Intel 520 SSD's and the guy I dealt with didn't even as much as question me. I'm sure there are some decent folks there, but more and more customers are having issues with them as a company. I will be very careful when ordering from Newegg in the future, and certain things I will only get from Amazon. Good luck and if you need to vent/rant or just need any advice, shoot me a PM.
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