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Windows 7: System Information Shows I Have 2Gb Ram, When I have 6GB

07 Nov 2010   #21
marsmimar

Microsoft Community Contributor Award Recipient

 
 

Noticed you're overclocking to 4ghz. What does memory show if you use default setting? Or if you increase voltage?


My System SpecsSystem Spec
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07 Nov 2010   #22
sygnus21

Windows 10 Pro
 
 

Quote   Quote: Originally Posted by dannyboy2005 View Post
Quote   Quote: Originally Posted by belikexp View Post
I had this same problem when building my pc. (see my specs). I tried replacing my motherboard then replacing the memory for different brand. After setting the correct memory setting for the new memory brand; I had 6 gigs showing. I would try new memory and set the correct setting in bios.
I am not buying new memory. There is nothing wrong with it if CPUz says i have 6GB installed. Its obviously a software (MSW7) fault. The memory alone was around $80 each stick of 2GB iirc.

Thanks
Have you rum memtest on those sticks to see if they're bad? - Memtest86+ - Advanced Memory Diagnostic Tool

Also the advice you quoted is excellent advice from the standpoint that if the memory is bad you could have it replaced by the manufacturer (RMA). Same with the MB.

The other point in that advice is to try to manually set the memory's settings to it's spec's as spelled out here - 998805 - 6GB (3x2GB) DDR3 PC3-12800 6-8-6-24 Redline (Triple Kit)

as for this.....
Quote   Quote: Originally Posted by dannyboy2005 View Post
Its obviously a software (MSW7) fault.
You might want to consider that Microsoft neither makes memory nor motherboards. Nor are they responsible for overclocked systems.

And speaking of overclocks.... that could also lead to problems if done wrong....like high voltages destroying components....memory for example???

In short it could very well be a hardware issue. Epecially since you said it worked six months ago.

Quote   Quote: Originally Posted by dannyboy2005 View Post
Ah, it shows it has 2048MB installed, though 6 months ago, before I reformatted, I know it defiantly showed 6GB in system information.
My two cents
My System SpecsSystem Spec
07 Nov 2010   #23
dannyboy2005

Windows 7 Pro X64
 
 

Quote   Quote: Originally Posted by karlsnooks View Post
Boot into your Bios.

Choose DEFAULT SETTINGS
Save and EXit.
I have done this, i also pressed the clear Cmos button on the bak on the mobo.

Quote   Quote: Originally Posted by marsmimar View Post
Noticed you're overclocking to 4ghz. What does memory show if you use default setting? Or if you increase voltage?
I WAS overclocking, but i no longer play high end games so restored it back to the original i7 930 speed.

Quote   Quote: Originally Posted by sygnus21 View Post
Quote   Quote: Originally Posted by dannyboy2005 View Post
Quote   Quote: Originally Posted by belikexp View Post
I had this same problem when building my pc. (see my specs). I tried replacing my motherboard then replacing the memory for different brand. After setting the correct memory setting for the new memory brand; I had 6 gigs showing. I would try new memory and set the correct setting in bios.
I am not buying new memory. There is nothing wrong with it if CPUz says i have 6GB installed. Its obviously a software (MSW7) fault. The memory alone was around $80 each stick of 2GB iirc.

Thanks
Have you rum memtest on those sticks to see if they're bad? - Memtest86+ - Advanced Memory Diagnostic Tool

Also the advice you quoted is excellent advice from the standpoint that if the memory is bad you could have it replaced by the manufacturer (RMA). Same with the MB.

The other point in that advice is to try to manually set the memory's settings to it's spec's as spelled out here - 998805 - 6GB (3x2GB) DDR3 PC3-12800 6-8-6-24 Redline (Triple Kit)

as for this.....
Quote   Quote: Originally Posted by dannyboy2005 View Post
Its obviously a software (MSW7) fault.
You might want to consider that Microsoft neither makes memory nor motherboards. Nor are they responsible for overclocked systems.

And speaking of overclocks.... that could also lead to problems if done wrong....like high voltages destroying components....memory for example???

In short it could very well be a hardware issue. Epecially since you said it worked six months ago.

Quote   Quote: Originally Posted by dannyboy2005 View Post
Ah, it shows it has 2048MB installed, though 6 months ago, before I reformatted, I know it defiantly showed 6GB in system information.
My two cents
Great post! i'll try this!

Thanks all!!!!!
My System SpecsSystem Spec
.

07 Nov 2010   #24
dannyboy2005

Windows 7 Pro X64
 
 

Ok Guys, Its been fixed

I didn't try the memory test. Instead i turned the computer off and opened up the case. I was expecting tonnes of dust but there wasn't much at all.

I took the ram out and blew it down the fins and blew the connectors on the motherboard. I Inserted the ram back in again and started up the pc to find i now have 4GB ram.

Instinct told me it has to be something to do with the dust. I got the Dyson with the soft brush on the end and sucked up every spec of dust in the case and in the fins of the ram. Turned the compyter back on and found i have 6Gb of Ram.

WEI scores my ram at 7.5, 95%.

It seems its a very small amount of dust, or a small possibility that 2 sticks of ram wasn't 100% clicked in. Cpuz found i had 6GB, so why didn't windows?

Thanks all!
My System SpecsSystem Spec
07 Nov 2010   #25
karlsnooks

MS Windows 7 Ultimate SP1 64-bit
 
 

Great News! And thanks for getting back to us with the resolution to the problem.
My System SpecsSystem Spec
07 Nov 2010   #26
Hopalong X

Windows7 Pro 64bit SP-1; Windows XP Pro 32bit
 
 

Good to hear and glad you are up and running.

Mike
My System SpecsSystem Spec
07 Nov 2010   #27
marsmimar

Microsoft Community Contributor Award Recipient

 
 

Likewise, glad you were able to get things sorted out.
My System SpecsSystem Spec
07 Nov 2010   #28
dannyboy2005

Windows 7 Pro X64
 
 

Thank you all!

Your a great bunch of guys on this forum!
My System SpecsSystem Spec
07 Nov 2010   #29
sygnus21

Windows 10 Pro
 
 

See.... It wasn't Microsoft's fault

Anyways glad to hear you got it fixed.

Happy computing
My System SpecsSystem Spec
07 Nov 2010   #30
wds7

WDS 7 Home Pre.x64
 
 

[QUOTE=sygnus21;1063073]See.... It wasn't Microsoft's fault

By any chance you're M$ worker ....? LOL
My System SpecsSystem Spec
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 System Information Shows I Have 2Gb Ram, When I have 6GB




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