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Windows 7: windows 7 BSOD

06 Jun 2009   #1
bowdagger

windows 7 RC1 x64
 
 
windows 7 BSOD

Hi i just installed the windows 7 RC1 and i'm having some issues. The os will run perfectly when im using, but when i leave it for an extended period of time ill come back to it having crashed. at this point ill get a bsod a chunk of time into every start-up (maybe 10-20 minutes, its kind of random) until i just turn it off and leave it off for a minute or so. Then when i turn it on it works perfectly fine. Then i leave it sitting for a while and it happens again...

At first i thought it was an issue with the auto hibernate/sleep, so i went and changed it to never go into sleep mode, but it's still happening. it's possible i missed an option somewhere else that has an auto sleep/standy-by type effect. i had this issue in xp and once i stopped using stand by the problem stopped.

heres the crash dump info for on the crashes

MODULE_NAME: Ntfs

FAULTING_MODULE: fffff80002a5b000 nt

DEBUG_FLR_IMAGE_TIMESTAMP: 49ee8de7

EXCEPTION_RECORD: fffff88002fc46e8 -- (.exr 0xfffff88002fc46e8)
ExceptionAddress: fffff80002aaec5e (nt+0x0000000000053c5e)
ExceptionCode: c0000005 (Access violation)
ExceptionFlags: 00000000
NumberParameters: 2
Parameter[0]: 0000000000000000
Parameter[1]: ffffffffffffffff
Attempt to read from address ffffffffffffffff

CONTEXT: fffff88002fc3f40 -- (.cxr 0xfffff88002fc3f40)
rax=fffff8a009690010 rbx=fffffa8003f2f420 rcx=fffff8a009687cf0
rdx=fffff8a00969b5e8 rsi=fbfff8a00969b5e8 rdi=fffffa80039f41a0
rip=fffff80002aaec5e rsp=fffff88002fc4920 rbp=0000000000000706
r8=0000000000000001 r9=0000000000000090 r10=fffff80002a5b000
r11=0000000000000155 r12=0000000000000000 r13=fffff8a00969b5d0
r14=0000000000000001 r15=0000000000000018
iopl=0 nv up ei ng nz na po cy
cs=0010 ss=0018 ds=002b es=002b fs=0053 gs=002b efl=00010287
nt+0x53c5e:
fffff800`02aaec5e 488b7e10 mov rdi,qword ptr [rsi+10h] ds:002b:fbfff8a0`0969b5f8=????????????????
Resetting default scope

CUSTOMER_CRASH_COUNT: 1

DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT

BUGCHECK_STR: 0x24

CURRENT_IRQL: 0

LAST_CONTROL_TRANSFER: from fffff8a009687c60 to fffff80002aaec5e

STACK_TEXT:
fffff880`02fc3718 fffff880`01241f66 : 00000000`00000024 00000000`001904fb fffff880`02fc46e8 fffff880`02fc3f40 : nt+0x7ef80
fffff880`02fc3720 00000000`00000024 : 00000000`001904fb fffff880`02fc46e8 fffff880`02fc3f40 fffff800`02aaec5e : Ntfs+0x7f66
fffff880`02fc3728 00000000`001904fb : fffff880`02fc46e8 fffff880`02fc3f40 fffff800`02aaec5e 00000000`00000000 : 0x24
fffff880`02fc3730 fffff880`02fc46e8 : fffff880`02fc3f40 fffff800`02aaec5e 00000000`00000000 00000000`00000000 : 0x1904fb
fffff880`02fc3738 fffff880`02fc3f40 : fffff800`02aaec5e 00000000`00000000 00000000`00000000 fffff880`0133ad78 : 0xfffff880`02fc46e8
fffff880`02fc3740 fffff800`02aaec5e : 00000000`00000000 00000000`00000000 fffff880`0133ad78 fffff880`0128b8fc : 0xfffff880`02fc3f40
fffff880`02fc3748 00000000`00000000 : 00000000`00000000 fffff880`0133ad78 fffff880`0128b8fc fffff880`02fc4ba0 : nt+0x53c5e


STACK_COMMAND: kb

FOLLOWUP_IP:
Ntfs+7f66
fffff880`01241f66 ?? ???

SYMBOL_STACK_INDEX: 1

SYMBOL_NAME: Ntfs+7f66

FOLLOWUP_NAME: MachineOwner

IMAGE_NAME: Ntfs.sys

BUCKET_ID: WRONG_SYMBOLS

Followup: MachineOwner

they're all either ntfs.sys or ntoskrnl.exe, i just tried switching my video card drivers to the offical WHQL dirvers, but i wont really now if it fixed it until im able to leave my computer idle for an extended period of time.


My System SpecsSystem Spec
.
06 Jun 2009   #2
Jacee
Microsoft MVP

Windows 7 Ultimate 32bit SP1
 
 

Can you give more information on your system specs?
My System SpecsSystem Spec
06 Jun 2009   #3
bowdagger

windows 7 RC1 x64
 
 

ah yes of course

Windows 7 x64
Gigabyte EP45-UD3P Mobo
Intel e8500 @ 3.16
4gb Corsair Dominator ddr2 1066 Memory
ATI Radeon 4890 HD
Seagate 80GB/500GB
WD 640GB
Corsair 850w PSU
Realtek onboard sound and lan
My System SpecsSystem Spec
.

06 Jun 2009   #4
Jacee
Microsoft MVP

Windows 7 Ultimate 32bit SP1
 
 

You'll have to tell us if you are dual booting with Vista (what version?) and upgrade/or is this a 'clean install' over Vista
My System SpecsSystem Spec
07 Jun 2009   #5
razy60

windows 7 64 bit and dual boot Pinguyos
 
 

sorry to jump in but I have the same problem.
What happens is if i leave the PC for 10 minutes or so the screen turns off this in turn causes the BSOD, however if i hit a key etc. the screen shows the BSOD then immediateley restarts the PC but goes to the screen that gives the safe option modes, I can then restart normally,
This is a copy of the message i get when it restarts.
Files that help describe the problem:
C:\Windows\Minidump\060709-13671-01.dmp
C:\Users\claudio\AppData\Local\Temp\WER-23515-0.sysdata.xml
Additional information about the problem:
BCCode: 1000007e
BCP1: FFFFFFFFC0000005
BCP2: 0000000000000000
BCP3: FFFFF88002FD98E8
BCP4: FFFFF88002FD9140
OS Version: 6_1_7100
Service Pack: 0_0
Product: 256_1

A possible fix that i have just tried is to revert all the power settings to default, turn off the screen saver and switch the network adapter back to allow to wake, whilst not an ideal solution it seems to have worked.

Bowdagger:
are you using an HDMI connection to your monitor?, I ask as i dont remeber this problem when i had it connected via VGA.

But then again i have only just turned on the screen saver not that turning it off again made any difference un til i reverted all my settings.
Hope its of some help.

Raz
My System SpecsSystem Spec
07 Jun 2009   #6
bowdagger

windows 7 RC1 x64
 
 

i'll try that out, i set hibernate sleep and bassically all power optinos that limit power to never or off in an atempt to remedy it but it looks like it didnt. it seems to happen at different amounts of time as well ussually hours in. im using DVI for my monitor.

and this a clean install on 7, i had xp before but i wiped my system drive.
My System SpecsSystem Spec
07 Jun 2009   #7
bowdagger

windows 7 RC1 x64
 
 

with correct symbols i got this from the dump:

EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

FAULTING_IP:
nt!ExAllocatePoolWithTag+4d0
fffff800`029bb4ec 48895808 mov qword ptr [rax+8],rbx

CONTEXT: fffff88007fc6840 -- (.cxr 0xfffff88007fc6840)
rax=00fff8a00b82b590 rbx=fffffa800395d5d0 rcx=fffff8a0084fbcc0
rdx=0000000000000003 rsi=000000000000000c rdi=0000000000000001
rip=fffff800029bb4ec rsp=fffff88007fc7220 rbp=0000000000001000
r8=0000000000000001 r9=fffffa800395d5d0 r10=fffffa800395d3c8
r11=0000000000000003 r12=fffffa800395d3c0 r13=0000000000000000
r14=fffffa80054cf060 r15=0000000073634946
iopl=0 nv up ei pl zr na po nc
cs=0010 ss=0018 ds=002b es=002b fs=0053 gs=002b efl=00010246
nt!ExAllocatePoolWithTag+0x4d0:
fffff800`029bb4ec 48895808 mov qword ptr [rax+8],rbx ds:002b:00fff8a0`0b82b598=????????????????
Resetting default scope

CUSTOMER_CRASH_COUNT: 1

DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT

BUGCHECK_STR: 0x3B

PROCESS_NAME: svchost.exe

CURRENT_IRQL: 0

LAST_CONTROL_TRANSFER: from 0000000000000000 to fffff800029bb4ec

STACK_TEXT:
fffff880`07fc7220 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!ExAllocatePoolWithTag+0x4d0


FOLLOWUP_IP:
nt!ExAllocatePoolWithTag+4d0
fffff800`029bb4ec 48895808 mov qword ptr [rax+8],rbx

SYMBOL_STACK_INDEX: 0

SYMBOL_NAME: nt!ExAllocatePoolWithTag+4d0

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: nt

IMAGE_NAME: ntkrnlmp.exe

DEBUG_FLR_IMAGE_TIMESTAMP: 49ee9439

STACK_COMMAND: .cxr 0xfffff88007fc6840 ; kb

FAILURE_BUCKET_ID: X64_0x3B_nt!ExAllocatePoolWithTag+4d0

BUCKET_ID: X64_0x3B_nt!ExAllocatePoolWithTag+4d0

Followup: MachineOwner


caused by ntkrnlmp.exe
My System SpecsSystem Spec
07 Jun 2009   #8
razy60

windows 7 64 bit and dual boot Pinguyos
 
 

just googled ntkrnlmp.exe and found this
Error Message: Ntkrnlmp.exe Could Not Be Loaded Error Code 7
I know that it is an XP related error however it does mention to check your bios and whether or not it has issues with acpi, try enabling or disabling it whichever is appropriate. all the other help pages say to do the same.

Raz

As an update since i reverted all my power options back to default and switched off screen savers(set to none), i have not had a BSOD, might need to report this.
My System SpecsSystem Spec
07 Jun 2009   #9
zigzag3143

Win 8 Release candidate 8400
 
 

razy60
Just searched technet for that error code and besides the xp stuff there is a refernce to the same error code and AMD64 machines. It does seem to have something to do with acpi compliance. I will see if I can find something thats more on point for ya

Ken
My System SpecsSystem Spec
07 Jun 2009   #10
razy60

windows 7 64 bit and dual boot Pinguyos
 
 

zigzag3143.
Cheers still looking myself, however my system seems more stable since i changed my settings back to default, which is annoyong as being able to go into sleep mode and having the use of a screen saver is helpful as i use my lcd tv as a monitor.

Raz
My System SpecsSystem Spec
Reply

 windows 7 BSOD




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