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Windows 7: Partial WEI: System Rating is not available

12 Nov 2010   #1
EzioAuditore

Winbdows 7 ultimate x64 | Ubuntu 12.04 x64 LTS
 
 
Partial WEI: System Rating is not available

Hello, I've already searched the forum but couldn't find any thread similar to my problem. The problem i'm having is not a big deal but annoying.


-It's related to WEI. In the computer's properties window, it states "System saving is not available".



-I click the link, the WEI window opens. But the ratings aren't displayed. Apparently, if i click the "View detailed info. . . . ." link, my WEI score with all details are displayed the next window that opens.


-If i re-run the assessement, it completes normally but then the whole rating display area goes off.


I've attached the 4 images relating to the respective issues.
I've tried resetting it but it doesn't work. Tried restore, it showed for few seconds, then went off.
-----------------
Update: Did a reinstall (wiped clean) even, no luck.




Attached Thumbnails
Partial WEI: System Rating is not available-3.jpg   Partial WEI: System Rating is not available-4.jpg  
Attached Images
Partial WEI: System Rating is not available-1.jpg Partial WEI: System Rating is not available-2.jpg 
My System SpecsSystem Spec
.
12 Nov 2010   #2
A Guy

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium x64 SP1
 
 

There is a log stored at

C:\windows\Performance\WinSAT\winsat.log

Check it to see if see any errors, something like

264811 (4012) - winsat\logging.cpp:1763: ERROR:***********

Since your assessment seems to be completing normally, there may be no errors. I know there are threads to remove the WEI folder contents, but they are for when the assessment fails. You might try the System File Checker

SFC /SCANNOW Command - System File Checker

A Guy
My System SpecsSystem Spec
13 Nov 2010   #3
EzioAuditore

Winbdows 7 ultimate x64 | Ubuntu 12.04 x64 LTS
 
 

Sfc came fine with no errors. I deleted the winsat log file and datastore folder's contents and re-run the assessment. There were some errors listed in the newly created log file. I'm posting it's contents for you and others to view.
Quote:
2602252 (0192) - winsat\logging.cpp:0815: --- START 2010\11\13 10:54:34 AM ---
2602252 (0192) - winsat\main.cpp:4301: Command Line = "C:\Windows\system32\winsat.exe" formal -cancelevent 52cd6ad6-0fc3-4666-bb8e-c42691afb982
2602252 (0192) - winsat\processwinsaterror.cpp:0095: ERROR: tried to read resource strings, unknown exception occured
2602408 (0192) - winsat\main.cpp:4474: > IsFormal=TRUE IsMoobe=FALSE.
2602455 (0192) - winsat\main.cpp:4585: Watch dog system enabled
2602455 (0192) - winsat\main.cpp:4600: Main watch dog timer set to 600.0 seconds
2602627 (0192) - winsat\main.cpp:2490: > DWM Running.
2603001 (0192) - winsat\main.cpp:2497: > turning off DWM.
2603001 (0192) - winsat\main.cpp:2470: > EMD service will be restored on exit.
2603797 (0192) - winsat\syspowertools.cpp:0983: > Read the active power scheme as '381b4222-f694-41f0-9685-ff5bb260df2e'
2603797 (0192) - winsat\main.cpp:2793: > power policy saved.
2603999 (0192) - winsat\syspowertools.cpp:1015: > Set the active power scheme to 8c5e7fda-e8bf-4a96-9a85-a6e23a8c635c'
2603999 (0192) - winsat\main.cpp:2814: > power policy set to maximum.
2604873 (0192) - winsat\logging.cpp:1763: ERROR: pahse enter/leave imballance
2604873 (0192) - winsat\main.cpp:0948: > IsOfficial=TRUE IsFormal=TRUE IsMoobe=FALSE RanOverTs=FALSE RanOnbatteries=FALSE
2604873 (0192) - winsat\main.cpp:1775: > Run Assessment features
2604967 (0192) - winsat\main.cpp:1775: > Run Assessment dwm -aname DWM -time 10 -fbc 10 -disp off -normalw 12 -width 1280 -height 1024 -winwidth C(1144) -winheight C(915) -rendertotex 6 -rtdelta 3 -nolock
2617275 (0192) - winsat\processresults.cpp:4018: > Wrote video memory bandwidth to the registry 2529100
2617275 (0192) - winsat\main.cpp:2037: > DWM Assessment results processing SUCCESS
2617275 (0192) - winsat\main.cpp:1775: > Run Assessment d3d -aname Batch -time 5 -fbc 10 -disp off -animate 10 -width 1280 -height 1024 -totalobj 300 -batchcnt C(10) -objs C(26) -rendertotex 6 -rtdelta 3 -texpobj C(1)
2623671 (0192) - winsat\main.cpp:1775: > Run Assessment d3d -aname Alpha -time 5 -fbc 10 -disp off -animate 10 -width 1280 -height 1024 -totalobj 300 -batchcnt C(75) -objs C(26) -rendertotex 6 -rtdelta 3 -texpobj C(1)
2629989 (0192) - winsat\main.cpp:1775: > Run Assessment d3d -aname Tex -time 5 -fbc 10 -disp off -animate 10 -width 1280 -height 1024 -totalobj 500 -batchcnt C(125) -objs C(20) -noalpha -texshader -totaltex 10 -texpobj C(4) -rendertotex 6 -rtdelta 3
2640628 (0192) - winsat\main.cpp:1775: > Run Assessment d3d -aname ALU -time 5 -fbc 10 -disp off -animate 10 -width 1280 -height 1024 -totalobj 500 -batchcnt C(125) -objs C(20) -noalpha -alushader -totaltex 10 -texpobj C(1) -rendertotex 6 -rtdelta 3
2653187 (0192) - winsat\main.cpp:1775: > Run Assessment d3d -dx10 -aname Batch -time 5 -fbc 10 -disp off -animate 10 -width 1280 -height 1024 -totalobj 300 -batchcnt C(10) -objs C(26) -rendertotex 6 -rtdelta 3 -texpobj C(1)
2660441 (0192) - winsat\main.cpp:1775: > Run Assessment d3d -dx10 -aname Alpha -time 5 -fbc 10 -disp off -animate 10 -width 1280 -height 1024 -totalobj 300 -batchcnt C(75) -objs C(26) -rendertotex 6 -rtdelta 3 -texpobj C(1)
2666509 (0192) - winsat\main.cpp:1775: > Run Assessment d3d -dx10 -aname Tex -time 5 -fbc 10 -disp off -animate 10 -width 1280 -height 1024 -totalobj 500 -batchcnt C(125) -objs C(20) -noalpha -texshader -totaltex 10 -texpobj C(4) -rendertotex 6 -rtdelta 3
2673701 (0192) - winsat\main.cpp:1775: > Run Assessment d3d -dx10 -aname ALU -time 5 -fbc 10 -disp off -animate 10 -width 1280 -height 1024 -totalobj 500 -batchcnt C(125) -objs C(20) -noalpha -alushader -totaltex 10 -texpobj C(1) -rendertotex 6 -rtdelta 3
2680752 (0192) - winsat\main.cpp:1775: > Run Assessment d3d -dx10 -aname GeomF4 -time 7 -fbc 10 -disp off -animate 10 -width 1280 -height 1024 -totalobj 150;200;241 -batchcnt C(50);C(200);C(300) -objs C(12);C(26);C(45) -noalpha -geomf4shader -texpobj C(0) -rendertotex 6 -rtdelta 3 -tierframes 60 -tiertime 1
2689426 (0192) - winsat\main.cpp:1775: > Run Assessment d3d -dx10 -aname GeomV8 -time 7 -fbc 10 -disp off -animate 10 -width 1280 -height 1024 -totalobj 75;100;120 -batchcnt C(25);C(100);C(150) -objs C(8);C(17);C(29) -noalpha -geomv8shader -texpobj C(0) -rendertotex 6 -rtdelta 3 -tierframes 60 -tiertime 1
2697413 (0192) - winsat\main.cpp:1775: > Run Assessment d3d -dx10 -aname CBuffer -time 5 -fbc 10 -disp off -animate 10 -width 1280 -height 1024 -totalobj 75 -batchcnt C(25) -objs C(8) -rendertotex 6 -rtdelta 3 -texpobj C(1) -cbuffershader -cbufa 2 -cbuff 5 -cbufp 6
2703388 (0192) - winsat\main.cpp:1775: > Run Assessment mfmedia -input C:\Windows\Performance\WinSAT\winsat.wmv -nopmp
2706617 (0192) - winsat\main.cpp:1775: > Run Assessment mediaex -input C:\Windows\Performance\WinSAT\Clip_1080_5sec_MPEG2_HD_15mbps.mpg -dshow -video offscreen -audio mute -width 100%m -height 100%m -constrain -savereg -autoprofname -expfrmmin 270 -expfrmmax 300 -overrideframetype int2fps
2713106 (0192) - winsat\main.cpp:1775: > Run Assessment mediaex -input C:\Windows\Performance\WinSAT\Clip_1080_5sec_VC1_15mbps.wmv -video offscreen -audio mute -width 100%m -height 100%m -constrain -savereg -autoprofname -expfrmmin 135 -expfrmmax 150 -overrideframetype prog
2719066 (0192) - winsat\main.cpp:1775: > Run Assessment mediaex -input C:\Windows\Performance\WinSAT\Clip_480i_5sec_6mbps_new.mpg -dshow -video offscreen -audio mute -width 100%m -height 100%m -constrain -savereg -autoprofname -expfrmmin 270 -expfrmmax 300 -overrideframetype int2fps
2725243 (0192) - winsat\main.cpp:1775: > Run Assessment mediaex -input C:\Windows\Performance\WinSAT\Clip_480p_5sec_6mbps_new.mpg -dshow -video offscreen -audio mute -width 100%m -height 100%m -constrain -savereg -autoprofname -expfrmmin 135 -expfrmmax 150 -overrideframetype prog
2731312 (0192) - winsat\main.cpp:1775: > Run Assessment mediaex -input C:\Windows\Performance\WinSAT\Clip_1080_5sec_10mbps_h264.mp4 -video offscreen -audio mute -width 100%m -height 100%m -constrain -savereg -autoprofname -expfrmmin 135 -expfrmmax 150 -overrideframetype prog
2737318 (0192) - winsat\main.cpp:1775: > Run Assessment mediaex -input C:\Windows\Performance\WinSAT\Clip_480_5sec_6mbps_h264.mp4 -video offscreen -audio mute -width 100%m -height 100%m -constrain -savereg -autoprofname -expfrmmin 270 -expfrmmax 300 -overrideframetype int2fps
2743277 (0192) - winsat\main.cpp:1775: > Run Assessment media -input C:\Windows\Performance\WinSAT\winsatencode.wmv -encode C:\Windows\Performance\WinSAT\winsat.prx
2749970 (0192) - winsat\main.cpp:1775: > Run Assessment moobego
2749970 (0192) - winsat\main.cpp:1775: > Run Assessment cpu -encryption -up
2753043 (0192) - winsat\main.cpp:1775: > Run Assessment cpu -compression -up
2763074 (0192) - winsat\main.cpp:1775: > Run Assessment cpu -encryption2 -up
2766162 (0192) - winsat\main.cpp:1775: > Run Assessment cpu -compression2 -up
2776224 (0192) - winsat\main.cpp:1775: > Run Assessment cpu -encryption
2779360 (0192) - winsat\main.cpp:1775: > Run Assessment cpu -compression
2789516 (0192) - winsat\main.cpp:1775: > Run Assessment cpu -encryption2
2792698 (0192) - winsat\main.cpp:1775: > Run Assessment cpu -compression2
2802838 (0192) - winsat\main.cpp:1775: > Run Assessment mem
2807986 (0192) - winsat\main.cpp:1775: > Run Assessment disk -seq -read -n 0
2816738 (0192) - winsat\main.cpp:1775: > Run Assessment disk -ran -read -n 0
2830591 (0192) - winsat\main.cpp:1775: > Run Assessment disk -scen 2009 -drive C:
2899746 (0192) - winsat\processresults.cpp:4018: > Wrote video memory bandwidth to the registry 2529100
2899746 (0192) - winsat\processresults.cpp:0962: > Wrote cpu expression compression score to the registry 209
2899746 (0192) - winsat\processresults.cpp:1004: Total physical mem available to the OS : 2.99 GB (3,219,644,416 bytes)
2899746 (0192) - winsat\processresults.cpp:1086: Physical memory available to the OS is less than 4.0GB-64MB on a 64-bit OS : limit mem score to 5.9
2899746 (0192) - winsat\processresults.cpp:1253: Skipping StdDefPlayback limit check.
2899746 (0192) - winsat\processresults.cpp:1265: Skipping StdDefPlayback limit check.
2899746 (0192) - winsat\processresults.cpp:1480: > Wrote disk score to the registry 590
2899746 (0192) - winsat\processresults.cpp:1498: > Wrote random read disk score to the registry 1208
2899777 (0192) - winsat\main.cpp:0948: > IsOfficial=TRUE IsFormal=TRUE IsMoobe=FALSE RanOverTs=FALSE RanOnbatteries=FALSE
2899964 (0192) - winsat\processresults.cpp:4018: > Wrote video memory bandwidth to the registry 2529100
2899964 (0192) - winsat\processresults.cpp:0962: > Wrote cpu expression compression score to the registry 209
2899964 (0192) - winsat\processresults.cpp:1004: Total physical mem available to the OS : 2.99 GB (3,219,644,416 bytes)
2899964 (0192) - winsat\processresults.cpp:1086: Physical memory available to the OS is less than 4.0GB-64MB on a 64-bit OS : limit mem score to 5.9
2899964 (0192) - winsat\processresults.cpp:1253: Skipping StdDefPlayback limit check.
2899964 (0192) - winsat\processresults.cpp:1265: Skipping StdDefPlayback limit check.
2899964 (0192) - winsat\processresults.cpp:1480: > Wrote disk score to the registry 590
2899964 (0192) - winsat\processresults.cpp:1498: > Wrote random read disk score to the registry 1208
2900105 (0192) - common\winsatutilities.cpp:1388: The error count is zero becuase the TaskErrorCount value does not exist.
2900167 (0192) - winsat\syspowertools.cpp:1015: > Set the active power scheme to 381b4222-f694-41f0-9685-ff5bb260df2e'
2900167 (0192) - winsat\main.cpp:2855: > Power state restored.
2900167 (0192) - winsat\main.cpp:2870: > Successfully reenabled EMD.
2900339 (0192) - winsat\main.cpp:2896: > Composition restarted
2900354 (0192) - winsat\watchdog.cpp:0311: Watch dog system shutdown
2900354 (0192) - winsat\main.cpp:4909: > exit value = 0.
Have attached it too as the log's text is wrapped-up.


Attached Files
File Type: log winsat.log (9.7 KB, 9 views)
My System SpecsSystem Spec
.

13 Nov 2010   #4
A Guy

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium x64 SP1
 
 

I've actually seen these error on Gigabyte motherboards before. It was a BIOS issue. Do you have the latest BIOS version? Looks to be Ver. 2.08 (scroll down to BIOS)

GIGABYTE - Support & Downloads - Utility - Motherboard

A Guy
My System SpecsSystem Spec
13 Nov 2010   #5
EzioAuditore

Winbdows 7 ultimate x64 | Ubuntu 12.04 x64 LTS
 
 

The latest version is 2.3 and I've already updated it.
My System SpecsSystem Spec
13 Nov 2010   #6
A Guy

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium x64 SP1
 
 

Do you use Kaspersky? It is also known to interfere with this. If so, try disabling it while you run the assessment.

Try navigating to

C:\Windows\Performance\WinSAT\DataStore

Delete all the files from that folder. Restart the computer and rerun the assessment.

A Guy
My System SpecsSystem Spec
13 Nov 2010   #7
EzioAuditore

Winbdows 7 ultimate x64 | Ubuntu 12.04 x64 LTS
 
 

Quote   Quote: Originally Posted by A Guy View Post
Do you use Kaspersky? It is also known to interfere with this. If so, try disabling it while you run the assessment.

Try navigating to

C:\Windows\Performance\WinSAT\DataStore

Delete all the files from that folder. Restart the computer and rerun the assessment.

A Guy
I knew this topic is going to be covered here.. . Yes i do use Kaspersky and I've already tried running WEI assessment with kaspersky disabled even completely exited it to no avail.
Tried deleting the old DataStore files to run a fresh assessment but it too didn't do any good.
My System SpecsSystem Spec
13 Nov 2010   #8
A Guy

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium x64 SP1
 
 

Well, it was bound to come up Gigabyte MB's and Kaspersky are the most common causes. Suggest you run a clean boot to see if assessment will run correctly. You can then troubleshoot the cause, or just see if the assessment will display correctly if you re-enable everything after the assessment does run.

How to Troubleshoot a Problem by Performing a Clean Startup in Windows 7 or Vista

A Guy
My System SpecsSystem Spec
13 Nov 2010   #9
EzioAuditore

Winbdows 7 ultimate x64 | Ubuntu 12.04 x64 LTS
 
 

Okay, let's see if clean boot cleans the cause of problem, which i doubt.
My System SpecsSystem Spec
13 Nov 2010   #10
EzioAuditore

Winbdows 7 ultimate x64 | Ubuntu 12.04 x64 LTS
 
 

Clean boot didn't work.
My System SpecsSystem Spec
Reply

 Partial WEI: System Rating is not available




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