Partial WEI: System Rating is not available

Hello, I've already searched the forum but couldn't find any thread similar to my problem. The problem i'm having is not a big deal but annoying.


-It's related to WEI. In the computer's properties window, it states "System saving is not available".



-I click the link, the WEI window opens. But the ratings aren't displayed. Apparently, if i click the "View detailed info. . . . ." link, my WEI score with all details are displayed the next window that opens.


-If i re-run the assessement, it completes normally but then the whole rating display area goes off.


I've attached the 4 images relating to the respective issues.
I've tried resetting it but it doesn't work. Tried restore, it showed for few seconds, then went off.
-----------------
Update: Did a reinstall (wiped clean) even, no luck.

There is a log stored at

C:\windows\Performance\WinSAT\winsat.log

Check it to see if see any errors, something like

264811 (4012) - winsat\logging.cpp:1763: ERROR:***********

Since your assessment seems to be completing normally, there may be no errors. I know there are threads to remove the WEI folder contents, but they are for when the assessment fails. You might try the System File Checker

SFC /SCANNOW Command - System File Checker

A Guy

Sfc came fine with no errors. I deleted the winsat log file and datastore folder's contents and re-run the assessment. There were some errors listed in the newly created log file. I'm posting it's contents for you and others to view.

2602252 (0192) - winsat\logging.cpp:0815: --- START 2010\11\13 10:54:34 AM ---
2602252 (0192) - winsat\main.cpp:4301: Command Line = "C:\Windows\system32\winsat.exe" formal -cancelevent 52cd6ad6-0fc3-4666-bb8e-c42691afb982
2602252 (0192) - winsat\processwinsaterror.cpp:0095: ERROR: tried to read resource strings, unknown exception occured
2602408 (0192) - winsat\main.cpp:4474: > IsFormal=TRUE IsMoobe=FALSE.
2602455 (0192) - winsat\main.cpp:4585: Watch dog system enabled
2602455 (0192) - winsat\main.cpp:4600: Main watch dog timer set to 600.0 seconds
2602627 (0192) - winsat\main.cpp:2490: > DWM Running.
2603001 (0192) - winsat\main.cpp:2497: > turning off DWM.
2603001 (0192) - winsat\main.cpp:2470: > EMD service will be restored on exit.
2603797 (0192) - winsat\syspowertools.cpp:0983: > Read the active power scheme as '381b4222-f694-41f0-9685-ff5bb260df2e'
2603797 (0192) - winsat\main.cpp:2793: > power policy saved.
2603999 (0192) - winsat\syspowertools.cpp:1015: > Set the active power scheme to 8c5e7fda-e8bf-4a96-9a85-a6e23a8c635c'
2603999 (0192) - winsat\main.cpp:2814: > power policy set to maximum.
2604873 (0192) - winsat\logging.cpp:1763: ERROR: pahse enter/leave imballance
2604873 (0192) - winsat\main.cpp:0948: > IsOfficial=TRUE IsFormal=TRUE IsMoobe=FALSE RanOverTs=FALSE RanOnbatteries=FALSE
2604873 (0192) - winsat\main.cpp:1775: > Run Assessment features
2604967 (0192) - winsat\main.cpp:1775: > Run Assessment dwm -aname DWM -time 10 -fbc 10 -disp off -normalw 12 -width 1280 -height 1024 -winwidth C(1144) -winheight C(915) -rendertotex 6 -rtdelta 3 -nolock
2617275 (0192) - winsat\processresults.cpp:4018: > Wrote video memory bandwidth to the registry 2529100
2617275 (0192) - winsat\main.cpp:2037: > DWM Assessment results processing SUCCESS
2617275 (0192) - winsat\main.cpp:1775: > Run Assessment d3d -aname Batch -time 5 -fbc 10 -disp off -animate 10 -width 1280 -height 1024 -totalobj 300 -batchcnt C(10) -objs C(26) -rendertotex 6 -rtdelta 3 -texpobj C(1)
2623671 (0192) - winsat\main.cpp:1775: > Run Assessment d3d -aname Alpha -time 5 -fbc 10 -disp off -animate 10 -width 1280 -height 1024 -totalobj 300 -batchcnt C(75) -objs C(26) -rendertotex 6 -rtdelta 3 -texpobj C(1)
2629989 (0192) - winsat\main.cpp:1775: > Run Assessment d3d -aname Tex -time 5 -fbc 10 -disp off -animate 10 -width 1280 -height 1024 -totalobj 500 -batchcnt C(125) -objs C(20) -noalpha -texshader -totaltex 10 -texpobj C(4) -rendertotex 6 -rtdelta 3
2640628 (0192) - winsat\main.cpp:1775: > Run Assessment d3d -aname ALU -time 5 -fbc 10 -disp off -animate 10 -width 1280 -height 1024 -totalobj 500 -batchcnt C(125) -objs C(20) -noalpha -alushader -totaltex 10 -texpobj C(1) -rendertotex 6 -rtdelta 3
2653187 (0192) - winsat\main.cpp:1775: > Run Assessment d3d -dx10 -aname Batch -time 5 -fbc 10 -disp off -animate 10 -width 1280 -height 1024 -totalobj 300 -batchcnt C(10) -objs C(26) -rendertotex 6 -rtdelta 3 -texpobj C(1)
2660441 (0192) - winsat\main.cpp:1775: > Run Assessment d3d -dx10 -aname Alpha -time 5 -fbc 10 -disp off -animate 10 -width 1280 -height 1024 -totalobj 300 -batchcnt C(75) -objs C(26) -rendertotex 6 -rtdelta 3 -texpobj C(1)
2666509 (0192) - winsat\main.cpp:1775: > Run Assessment d3d -dx10 -aname Tex -time 5 -fbc 10 -disp off -animate 10 -width 1280 -height 1024 -totalobj 500 -batchcnt C(125) -objs C(20) -noalpha -texshader -totaltex 10 -texpobj C(4) -rendertotex 6 -rtdelta 3
2673701 (0192) - winsat\main.cpp:1775: > Run Assessment d3d -dx10 -aname ALU -time 5 -fbc 10 -disp off -animate 10 -width 1280 -height 1024 -totalobj 500 -batchcnt C(125) -objs C(20) -noalpha -alushader -totaltex 10 -texpobj C(1) -rendertotex 6 -rtdelta 3
2680752 (0192) - winsat\main.cpp:1775: > Run Assessment d3d -dx10 -aname GeomF4 -time 7 -fbc 10 -disp off -animate 10 -width 1280 -height 1024 -totalobj 150;200;241 -batchcnt C(50);C(200);C(300) -objs C(12);C(26);C(45) -noalpha -geomf4shader -texpobj C(0) -rendertotex 6 -rtdelta 3 -tierframes 60 -tiertime 1
2689426 (0192) - winsat\main.cpp:1775: > Run Assessment d3d -dx10 -aname GeomV8 -time 7 -fbc 10 -disp off -animate 10 -width 1280 -height 1024 -totalobj 75;100;120 -batchcnt C(25);C(100);C(150) -objs C(8);C(17);C(29) -noalpha -geomv8shader -texpobj C(0) -rendertotex 6 -rtdelta 3 -tierframes 60 -tiertime 1
2697413 (0192) - winsat\main.cpp:1775: > Run Assessment d3d -dx10 -aname CBuffer -time 5 -fbc 10 -disp off -animate 10 -width 1280 -height 1024 -totalobj 75 -batchcnt C(25) -objs C(8) -rendertotex 6 -rtdelta 3 -texpobj C(1) -cbuffershader -cbufa 2 -cbuff 5 -cbufp 6
2703388 (0192) - winsat\main.cpp:1775: > Run Assessment mfmedia -input C:\Windows\Performance\WinSAT\winsat.wmv -nopmp
2706617 (0192) - winsat\main.cpp:1775: > Run Assessment mediaex -input C:\Windows\Performance\WinSAT\Clip_1080_5sec_MPEG2_HD_15mbps.mpg -dshow -video offscreen -audio mute -width 100%m -height 100%m -constrain -savereg -autoprofname -expfrmmin 270 -expfrmmax 300 -overrideframetype int2fps
2713106 (0192) - winsat\main.cpp:1775: > Run Assessment mediaex -input C:\Windows\Performance\WinSAT\Clip_1080_5sec_VC1_15mbps.wmv -video offscreen -audio mute -width 100%m -height 100%m -constrain -savereg -autoprofname -expfrmmin 135 -expfrmmax 150 -overrideframetype prog
2719066 (0192) - winsat\main.cpp:1775: > Run Assessment mediaex -input C:\Windows\Performance\WinSAT\Clip_480i_5sec_6mbps_new.mpg -dshow -video offscreen -audio mute -width 100%m -height 100%m -constrain -savereg -autoprofname -expfrmmin 270 -expfrmmax 300 -overrideframetype int2fps
2725243 (0192) - winsat\main.cpp:1775: > Run Assessment mediaex -input C:\Windows\Performance\WinSAT\Clip_480p_5sec_6mbps_new.mpg -dshow -video offscreen -audio mute -width 100%m -height 100%m -constrain -savereg -autoprofname -expfrmmin 135 -expfrmmax 150 -overrideframetype prog
2731312 (0192) - winsat\main.cpp:1775: > Run Assessment mediaex -input C:\Windows\Performance\WinSAT\Clip_1080_5sec_10mbps_h264.mp4 -video offscreen -audio mute -width 100%m -height 100%m -constrain -savereg -autoprofname -expfrmmin 135 -expfrmmax 150 -overrideframetype prog
2737318 (0192) - winsat\main.cpp:1775: > Run Assessment mediaex -input C:\Windows\Performance\WinSAT\Clip_480_5sec_6mbps_h264.mp4 -video offscreen -audio mute -width 100%m -height 100%m -constrain -savereg -autoprofname -expfrmmin 270 -expfrmmax 300 -overrideframetype int2fps
2743277 (0192) - winsat\main.cpp:1775: > Run Assessment media -input C:\Windows\Performance\WinSAT\winsatencode.wmv -encode C:\Windows\Performance\WinSAT\winsat.prx
2749970 (0192) - winsat\main.cpp:1775: > Run Assessment moobego
2749970 (0192) - winsat\main.cpp:1775: > Run Assessment cpu -encryption -up
2753043 (0192) - winsat\main.cpp:1775: > Run Assessment cpu -compression -up
2763074 (0192) - winsat\main.cpp:1775: > Run Assessment cpu -encryption2 -up
2766162 (0192) - winsat\main.cpp:1775: > Run Assessment cpu -compression2 -up
2776224 (0192) - winsat\main.cpp:1775: > Run Assessment cpu -encryption
2779360 (0192) - winsat\main.cpp:1775: > Run Assessment cpu -compression
2789516 (0192) - winsat\main.cpp:1775: > Run Assessment cpu -encryption2
2792698 (0192) - winsat\main.cpp:1775: > Run Assessment cpu -compression2
2802838 (0192) - winsat\main.cpp:1775: > Run Assessment mem
2807986 (0192) - winsat\main.cpp:1775: > Run Assessment disk -seq -read -n 0
2816738 (0192) - winsat\main.cpp:1775: > Run Assessment disk -ran -read -n 0
2830591 (0192) - winsat\main.cpp:1775: > Run Assessment disk -scen 2009 -drive C:
2899746 (0192) - winsat\processresults.cpp:4018: > Wrote video memory bandwidth to the registry 2529100
2899746 (0192) - winsat\processresults.cpp:0962: > Wrote cpu expression compression score to the registry 209
2899746 (0192) - winsat\processresults.cpp:1004: Total physical mem available to the OS : 2.99 GB (3,219,644,416 bytes)
2899746 (0192) - winsat\processresults.cpp:1086: Physical memory available to the OS is less than 4.0GB-64MB on a 64-bit OS : limit mem score to 5.9
2899746 (0192) - winsat\processresults.cpp:1253: Skipping StdDefPlayback limit check.
2899746 (0192) - winsat\processresults.cpp:1265: Skipping StdDefPlayback limit check.
2899746 (0192) - winsat\processresults.cpp:1480: > Wrote disk score to the registry 590
2899746 (0192) - winsat\processresults.cpp:1498: > Wrote random read disk score to the registry 1208
2899777 (0192) - winsat\main.cpp:0948: > IsOfficial=TRUE IsFormal=TRUE IsMoobe=FALSE RanOverTs=FALSE RanOnbatteries=FALSE
2899964 (0192) - winsat\processresults.cpp:4018: > Wrote video memory bandwidth to the registry 2529100
2899964 (0192) - winsat\processresults.cpp:0962: > Wrote cpu expression compression score to the registry 209
2899964 (0192) - winsat\processresults.cpp:1004: Total physical mem available to the OS : 2.99 GB (3,219,644,416 bytes)
2899964 (0192) - winsat\processresults.cpp:1086: Physical memory available to the OS is less than 4.0GB-64MB on a 64-bit OS : limit mem score to 5.9
2899964 (0192) - winsat\processresults.cpp:1253: Skipping StdDefPlayback limit check.
2899964 (0192) - winsat\processresults.cpp:1265: Skipping StdDefPlayback limit check.
2899964 (0192) - winsat\processresults.cpp:1480: > Wrote disk score to the registry 590
2899964 (0192) - winsat\processresults.cpp:1498: > Wrote random read disk score to the registry 1208
2900105 (0192) - common\winsatutilities.cpp:1388: The error count is zero becuase the TaskErrorCount value does not exist.
2900167 (0192) - winsat\syspowertools.cpp:1015: > Set the active power scheme to 381b4222-f694-41f0-9685-ff5bb260df2e'
2900167 (0192) - winsat\main.cpp:2855: > Power state restored.
2900167 (0192) - winsat\main.cpp:2870: > Successfully reenabled EMD.
2900339 (0192) - winsat\main.cpp:2896: > Composition restarted
2900354 (0192) - winsat\watchdog.cpp:0311: Watch dog system shutdown
2900354 (0192) - winsat\main.cpp:4909: > exit value = 0.

Have attached it too as the log's text is wrapped-up.

I've actually seen these error on Gigabyte motherboards before. It was a BIOS issue. Do you have the latest BIOS version? Looks to be Ver. 2.08 (scroll down to BIOS)

GIGABYTE - Support & Downloads - Utility - Motherboard

A Guy

The latest version is 2.3 and I've already updated it.

Do you use Kaspersky? It is also known to interfere with this. If so, try disabling it while you run the assessment.

Try navigating to

C:\Windows\Performance\WinSAT\DataStore

Delete all the files from that folder. Restart the computer and rerun the assessment.

A Guy

A Guy said:

Do you use Kaspersky? It is also known to interfere with this. If so, try disabling it while you run the assessment.

Try navigating to

C:\Windows\Performance\WinSAT\DataStore

Delete all the files from that folder. Restart the computer and rerun the assessment.

A Guy

I knew this topic is going to be covered here.. . Yes i do use Kaspersky and I've already tried running WEI assessment with kaspersky disabled even completely exited it to no avail.
Tried deleting the old DataStore files to run a fresh assessment but it too didn't do any good.

Well, it was bound to come up :) Gigabyte MB's and Kaspersky are the most common causes. Suggest you run a clean boot to see if assessment will run correctly. You can then troubleshoot the cause, or just see if the assessment will display correctly if you re-enable everything after the assessment does run.

How to Troubleshoot a Problem by Performing a Clean Startup in Windows 7 or Vista

A Guy

Okay, let's see if clean boot cleans the cause of problem, which i doubt.

Clean boot didn't work.