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#11
Before you call Seagate, go to their website, do a search for a program called 'Sea Tools' and download it. Test your drive with it. If it fails, then call Seagate. Sea Tools is the only drive test they accept. so save yourself some problems. Also make sure you have registered your drive on their website. Jump through all the hoops to get any results.
I only know this because I own 3 of their drives and have been through this before. The first thing they will check (even if they don't tell you ) is whether the drive is registered. All companies are that way and you will need the serial #. Then they will ask about testing with sea tools.