Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: Need help.....Problem with desktop.

24 Nov 2010   #1
Shinra

MS Windows 7 Home Premium 64-bit SP1
 
 
Need help.....Problem with desktop.

Ok first off i am not sure if this is the right place to post this, if it is wrong then i apologise.
My problem is, when i first turn the laptop on every thing works just fine, i can use the shorcut icons from desktop, but after a short time, if i have been browsing the internet or even playing a game, i can no longer use any thing on the desktop, it will not even let me right click. The desktop picture is there as well as all the icons.
Is there any one who can help me out here please?, cause the only way i can get it to work is to restart the laptop and then it only works for a short time or untill i open the internet browser


My System SpecsSystem Spec
.
24 Nov 2010   #2
richc46

Microsoft Community Contributor Award Recipient

Windows 10, Home Clean Install
 
 

Welcome
Make a full anti virus scan after you update the AV
Download and scan with an updated malwarebytes.
Make a clean boot to help diagnose
How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7
When the problem happens go to search and type event viewer and look for critical errors under the administrative tab, if you can
When the problem happens right clikck on taksbar, bring up task manager and give me a screen shot of process if you can

That should keep you busy for a while.
My System SpecsSystem Spec
25 Nov 2010   #3
Shinra

MS Windows 7 Home Premium 64-bit SP1
 
 

So far after having scan the whole system with Norton, i have not had the problem again. ( It found 24 problems and fix 24 problems ) I will tho post a screen shot of the task manager processes and post them if it does it again.
Thank you for your help, much appreciated.
Sarah.
My System SpecsSystem Spec
.

25 Nov 2010   #4
richc46

Microsoft Community Contributor Award Recipient

Windows 10, Home Clean Install
 
 

You are welcome
Sarah,
Glad that I could help. Luckily we caught the virus in time. A delay could have meant big problem. Ty for for the kind words and rep.
My System SpecsSystem Spec
25 Nov 2010   #5
gregrocker
Microsoft MVP

 

It sounds like you were seriously infected. I would run the Norton full scan at least once a day for a week to see if anything recurs, then weekly thereafter.

Double-check Norton with a full scan from Malwarebytes which is the best free malware scanner out there now. Download, install and update first: Malwarebytes

Make sure the Windows 7 Firewall is turned on and your security Windows Updates are current.
My System SpecsSystem Spec
Reply

 Need help.....Problem with desktop.




Thread Tools




Similar help and support threads
Thread Forum
a problem with the desktop
This is on a Dell Inspiron 15-3541 laptop, OS Win7 Home 32bit. Take a look at the attached picture. On the right side of the picture in the Free Commander shell. See all the folders under the desktop folder in the red box. Those sub folders don't show on the desktop it self anymore. But in Free...
General Discussion
my problem about the desktop.
I'm using Win 7 for a long time, but this is a problem I experienced not so long ago, about less than a month ago. it started to be like this : the desktop shows up from time to time, about every 30 mins, it's more noticeable when i'm running a program in full screen, like playing games, etc. for...
General Discussion
Desktop icon problem, programs in start menu problem and more...
Hello guys, For some reason my computer have some problem(s) that I don't know where it come from and how to solve it. I got this problem for 3 days and I have tried to fix it but to no avail and i have pretty much lost hope, because I have some important documents for school etc. and videos,...
General Discussion
Problem in desktop
I have problem in the desktop, all the symbols in the desktop disappeared and I have no idea why this happened. Hope you can help me, thanks.
Customization
old desktop problem
windows desktop does not refresh correctly of course i cannot install this fix http://www.microsoft.com/downloads/details.aspx?FamilyId=5C0C7FF4-C9C1-4119-8B59-18DADC49348A&displaylang=en but it is the same problem
General Discussion


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 07:57.
Twitter Facebook Google+