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Windows 7: Please Help Me Find Cause Of This Problem!

20 Jan 2011   #1
SonicBrewtality

Windows 7 64bit
 
 
Please Help Me Find Cause Of This Problem!

I'm using an Hp Pavilion dv3-2310ea. All the specs are here HP Pavilion dv3-2310ea Notebook PC (13.3-inch LED with Multi-Touch Technology, Windows 7 Home Premium, Intel Core i3 i3-350M Processor, 3 GB DDR3 RAM, 250 GB HDD, 802.11 b/g/n Networking, ATI Radeon HD 4550 Graphics): Amazon.co.uk: Computers & Access

My laptop has a serious problem with randomly crashing. It doesn't matter what i'm doing, now and then the screen will go dead black (like it would if i disconnected it's power supply) and then the computer will automatically start itself up again. It has been sent to the HP repair centre twice now where they have replaced the cpu and motherboard and ran bios updates, but it's still doing it and it is very frustrating. Sometimes many hours go by before it does it and sometimes it switches off every 10 mins. Please somebody help


My System SpecsSystem Spec
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20 Jan 2011   #2
Packet

Windows 7 Ultimate x64
 
 

Since it's been to HP's centre twice now without resolution, I would push for a replacement.
My System SpecsSystem Spec
20 Jan 2011   #3
whs
Microsoft MVP

Vista, Windows7, Mint Mate, Zorin, Windows 8
 
 

One problem could be heat. Did you measure the temps with e.g. Core Temp I had a heat problem on a HP laptop too. Replaced the spinning disk with a SSD which solved the problem.
My System SpecsSystem Spec
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20 Jan 2011   #4
SonicBrewtality

Windows 7 64bit
 
 

It's definetly not heat. I have core temp, plus my laptop tells me if it shut down due to overheating.
My System SpecsSystem Spec
20 Jan 2011   #5
whs
Microsoft MVP

Vista, Windows7, Mint Mate, Zorin, Windows 8
 
 

My System SpecsSystem Spec
20 Jan 2011   #6
cluberti

Windows 10 Pro x64
 
 

If it isn't crashing (no indication in the system or kernel-power logs that the system was rebooted or crashed), then the reboot is happening "underneath" Windows at the hardware level, just FYI. I would strongly suggest that you investigate the system event log for indications the system crashed or otherwise restarted abnormally *because of Windows telling it to*, either via a crash or some other event. If it did not, make hp replace that machine.
My System SpecsSystem Spec
20 Jan 2011   #7
SonicBrewtality

Windows 7 64bit
 
 

Quote   Quote: Originally Posted by cluberti View Post
If it isn't crashing (no indication in the system or kernel-power logs that the system was rebooted or crashed), then the reboot is happening "underneath" Windows at the hardware level, just FYI. I would strongly suggest that you investigate the system event log for indications the system crashed or otherwise restarted abnormally *because of Windows telling it to*, either via a crash or some other event. If it did not, make hp replace that machine.
I've checked the event log. I've got a level critical for the kernel-power saying "The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly."
My System SpecsSystem Spec
20 Jan 2011   #8
gregrocker

 

Use this tool to post up the bugcheck log file which the crash will generate: https://www.sevenforums.com/crashes-d...tructions.html
My System SpecsSystem Spec
21 Jan 2011   #9
SonicBrewtality

Windows 7 64bit
 
 

Quote   Quote: Originally Posted by gregrocker View Post
Use this tool to post up the bugcheck log file which the crash will generate: https://www.sevenforums.com/crashes-d...tructions.html
I'm not getting a BSOD though. It's literally just going going dead black and then automatically restarting.
My System SpecsSystem Spec
21 Jan 2011   #10
cluberti

Windows 10 Pro x64
 
 

Yes - that's a hardware issue. Like I said, if you see events other than "Windows has shut down the system to prevent...." blah blah, then Windows didn't do it, and thus doesn't know why it happened - that's a hardware problem .
My System SpecsSystem Spec
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 Please Help Me Find Cause Of This Problem!




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