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Windows 7: Windows Explorer is extremely slow, or at times, unresponsive.

17 Feb 2011   #1
GuitarMetal

Windows 7 Home Premium 64bit
 
 
Windows Explorer is extremely slow, or at times, unresponsive.

I was wondering if anybody could help me out. I have an HP Pavillion dv6 running MS Windows 7 Home Premium 64-bit (upgraded from factory's Windows Vista). Intel Core 2 Duo @ 2.10 GHz. 4GB of RAM and a 320GB Hard Drive. I'll start by outlining the problems that occur. Windows Explorer (in my opinion) seems corrupted somehow. For example, I would try to delete a certain file from my desktop, and the window would pop up that states that the item is recycling. However, it would just say calculating and never actually delete the file. Another example would be when I'm exploring files in my computer. The path bar at the top (which usually has a green bar that indicates the page contents are loading) will take forever to load, and would never reach the end. Another problem that may or not be related has to do with AVG free. I would run a full computer scan, and it would come up with 4 infections that could NEVER be quarantined, because the size is too large. Malwarebytes does not find the same infections, which makes me think that they are false-positives. Programs take forever to get started, even when the process is active and taking up memory. I have tried using system restore to an earlier point, but that did not work, so I did a "forward?" system restore back to the latest system image.

I have already tried the following,
  • system restores
  • AVG 8 free, whole computer scans (result is 4 infections that can't be quarantined. I think the file path is in C:/SWSetup/MSDVD and the files are .cab's)
  • Malwarebytes Anti-malware scans (all clean)
  • CCleaner registry cleaner and disk cleanup
  • Defraggler defragmentation
Any suggestions as what I should do? Are there any good free programs that scan Windows for corrupt files? Should I just backup my computer and re-install Windows 7?


My System SpecsSystem Spec
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17 Feb 2011   #2
Maguscreed

Microsoft Community Contributor Award Recipient

Windows 7 x64
 
 

If you believe windows files are corrupted, you can use this method to check.
SFC /SCANNOW Command - System File Checker

Being as how you did an upgrade, it's also possible you have drivers that aren't win 7 compatible. It wouldn't hurt to check the support page for your model on hp's site to see if they released win 7 updates for your system.

I would consider the cab file hit a false positive.
I find it unlikely that particular software package is infected unless you obtained it through a torrent or something to that effect.

Bad drivers are the cause of a lot of issues in win 7.
I would also suggest installing firefox Mozilla | Firefox web browser & Thunderbird email client
and seeing if it shows the same behavior. It could very well be a problem specific to IE and has nothing to do with any other part of the system.

Updating drivers when possible is just a good idea.
My System SpecsSystem Spec
17 Feb 2011   #3
BugMeister

Windows10 Pro - 64Bit vs.10547
 
 

you could try CTRL-ALt-Del and check via task manager to see what is eating your resources..

something's chuggin' somewhere..
My System SpecsSystem Spec
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17 Feb 2011   #4
Maguscreed

Microsoft Community Contributor Award Recipient

Windows 7 x64
 
 

Quote   Quote: Originally Posted by BugMeister View Post
you could try CTRL-ALt-Del and check via task manager to see what is eating your resources..

something's chuggin' somewhere..
In that scenario my guess would be it's avg, or the svchost because of avg.
My System SpecsSystem Spec
18 Feb 2011   #5
assass3n27

Windows 7 64 Bit
 
 

I had to dump avg because of its memory consumption. I too was getting slow response in explorer...When I Ctrl+alt+del svchost which improved greatly when I uninstalled avg and installed avast also free. After unistalling avg i would use ccleaner to make sure its gone from the system before installing avast. Also have you tried to scan in safe mode? What files is it telling you is infected? Google the filename and see i its something you can live without, boot into safe mode and uninstalled the program its associated with. If its not associated with a program then find it on the hd and manually delete it in safemode.
My System SpecsSystem Spec
18 Feb 2011   #6
GuitarMetal

Windows 7 Home Premium 64bit
 
 

When I scanned my computer in safe mode, there were no infections. Everything was slightly faster as well, however, files still couldn't be deleted and it took me forever to navigate through windows explorer. I checked the hp sight, and saw some update drivers for the BIOS and other stuff, so i will try that out when the sfc scan is done. AVG tasks have been completely stopped, but the problem still remains with windows explorer. If the scan comes back with something, that will be good. If not, I will try the updates. If all else fails, it will be time to reinstall windows 7. Thanks everybody for your help!
My System SpecsSystem Spec
18 Feb 2011   #7
Woodssi

Windows 7 Ultimate 32 bit
 
 

Quote   Quote: Originally Posted by GuitarMetal View Post
Windows Explorer (in my opinion) seems corrupted somehow. For example, I would try to delete a certain file from my desktop, and the window would pop up that states that the item is recycling. However, it would just say calculating and never actually delete the file. Another example would be when I'm exploring files in my computer. The path bar at the top (which usually has a green bar that indicates the page contents are loading) will take forever to load, and would never reach the end.

Guitar, I am experiencing a very similar problem:-
Possible Processor or HDD problem?

Just for your info, a clean install DID NOT seem to rectify this problem.

Hopefully, between the two threads, we'll get to the bottom of this.
My System SpecsSystem Spec
18 Feb 2011   #8
Maguscreed

Microsoft Community Contributor Award Recipient

Windows 7 x64
 
 

I think it's time for driver verifier.
We need dump files, I'm thinking you are suffering from some major driver issues.
If a reinstall didn't clear up his problem, it's not a setting issue.

Anyhow give the following link a good read before taking the steps. It can leave your machine unresponsive so make note of how to get things back to normal.
Driver Verifier - Enable and Disable

And hopefully that will produce some bsod's (yes they are actually a good thing in this situation) , if that is the case then follow the normal BSOD posting instructions. (just click on my sig for that link)
My System SpecsSystem Spec
18 Feb 2011   #9
sreedhav

MS Windows 7 Home Premium 64-bit SP1
 
 

Dear Maguscreed,
with your implicit permission, allow me to add two points to the on-going investigation.

Dear GuitarMetal &woodssi,
I can suggest a good addition to Maguscreed's link.
This link is to slimdrivers, which not only identifies but also downloads the needed drivers! It creates a system restore point before downloading each and every driver!
Download SlimDrivers 2.0.4058.993 Free - Update your system drivers on the fly - Softpedia
Please download the portable version of SuperAntiSpyware (do not get misled by the name) and run it as it catches more trojans and like than MBAM! Link: SUPERAntiSpyware.com | Remove Malware | Remove Spyware - AntiMalware, AntiSpyware, AntiAdware!

AVG diagnosed Four infections in your system and there is evidence to back it up,as the Windows Explorer has slowed down significantly and you are getting error messages, which should not be the case if AVG alone was to cause the slowdown!

To sum it up: Run SAS Online safe scan or the portable scan and run Slimdrivers .

Regards,
Sreedhav
My System SpecsSystem Spec
18 Feb 2011   #10
Maguscreed

Microsoft Community Contributor Award Recipient

Windows 7 x64
 
 

...as if you need my permission. I just never suggest those apps, I've never had one work right for me. If your personal experience with it is positive, I suppose it bears mentioning.
My System SpecsSystem Spec
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