Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: Blue screen/memory dump

03 Mar 2011   #11
LJThorburn

Windows 7 Ultimate x64
 
 

Does it matter that that HP Bios link states that it is for Vista users?


My System SpecsSystem Spec
.
03 Mar 2011   #12
cluberti

Windows 10 Pro x64
 
 

No.
My System SpecsSystem Spec
04 Mar 2011   #13
LJThorburn

Windows 7 Ultimate x64
 
 

Sorry to sound dense. So basically if I update all my drivers that should work?
Before I installed Windows 7 I used something called Double Driver to back up all the drivers I had on the laptop when it was running Vista Home edition, had no blue screens with that. Would that help if I re-installed all the drivers from that program?
Also as an added note my laptop does have a built in SD card reader, but why does the blue screen only appear when I close the laptop lid and it goes into sleep mode? Whats the connection? It doesnt happen any other time *touch wood*!!
My System SpecsSystem Spec
.

04 Mar 2011   #14
LJThorburn

Windows 7 Ultimate x64
 
 

With regards to updating my ATI drivers I have been watching the videos on the website about how to uninstall the old ones and it says to go to Progams and features where there should be an ATI Catalyst Manager, but I do not have that or anything else in that folder that mentions ATI. Will I be ok to just install the new drivers I downloaded??
My System SpecsSystem Spec
04 Mar 2011   #15
cluberti

Windows 10 Pro x64
 
 

With video drivers, you should be OK simply updating them. I only suggest complete uninstall when switching vendors or when upgrades don't work. As to the BIOS, you should be fine updating in 7. Just be aware that if you update all drivers and BIOS and the problem continues, you'll have to contact HP to figure out what the card reader is doing that is causing Windows to crash - we won't have access to tools that can probe the hardware, unfortunately, but HP should.
My System SpecsSystem Spec
04 Mar 2011   #16
LJThorburn

Windows 7 Ultimate x64
 
 

Ok, Ive had another blue screen and i will put that info down in a sec and attach the newest mini dump file but first I wanna go over what Ive dont since startin the thread.....

*I ensured minidumps were enabled
*I removed AVG and started using MSE
*I updated my ATI drivers
*I installed the HP BIOS version for Windows 7

I havent updated all my drivers yet cuz i was hoping something might work out of that lot and I wanted to make sense of what I'd done myself really so far, anyway, attached is the newest minidump file, plus the info on the last reason for the blue screen:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 2057
Additional information about the problem:
BCCode: d1
BCP1: FFFFF88003E7A0B8
BCP2: 0000000000000002
BCP3: 0000000000000008
BCP4: FFFFF88003E7A0B8
OS Version: 6_1_7600
Service Pack: 0_0
Product: 256_1
Files that help describe the problem:
C:\Windows\Minidump\030411-51324-01.dmp
C:\Users\Lindz\AppData\Local\Temp\WER-61011-0.sysdata.xml
My System SpecsSystem Spec
04 Mar 2011   #17
cluberti

Windows 10 Pro x64
 
 

It's the same issue. At this point, I would *strongly* suggest contacting HP support directly - this would almost seem like some sort of BIOS issue.
My System SpecsSystem Spec
04 Mar 2011   #18
ickymay

win7 ultimate / virtual box
 
 

As Cluberti neatly spotted on the first crashes sdbus.sys is still being blamed and i wonder if the device or drivers aren't windows 7 friendly

could you try leaving an SD card plugged into your device and then see if you can get it to crash with a bluescreen from sleep , I suspect its being polled for the card it thinks is loaded but throws a wobbly when there isn't anything present ?
My System SpecsSystem Spec
04 Mar 2011   #19
LJThorburn

Windows 7 Ultimate x64
 
 

Well I dont really use the SD card reader so I've disabled it in device manager, I then shut the laptop and opened it and it seemed ok, but I'll only be hopeful if it carries on like that in a few days time as it's done it before where it never blue screened me after sleep, got me all excited, then later it did it!!!
My System SpecsSystem Spec
04 Mar 2011   #20
ickymay

win7 ultimate / virtual box
 
 

Quote   Quote: Originally Posted by LJThorburn View Post
Well I dont really use the SD card reader so I've disabled it in device manager, I then shut the laptop and opened it and it seemed ok, but I'll only be hopeful if it carries on like that in a few days time as it's done it before where it never blue screened me after sleep, got me all excited, then later it did it!!!
ahh spoilsport I wanted to test the theory and try with a card inserted but hey disabling is the other option

lets hope this solves your bluescreen problem
My System SpecsSystem Spec
Reply

 Blue screen/memory dump




Thread Tools




Similar help and support threads
Thread Forum
Dump Memory Blue Screen Error
My PC is being restarted after one or two hours by dumping physical memory error
BSOD Help and Support
Re-boot failure blue screen memory dump
I restarted my HP DV7 3160 and it will not re-boot. Running windows 7. Goes to blue screen for about 3 seconds and say something about memory dump. It goes to a screen that trys to do a repair, still will not re-boot. I have ran all the test on the hard drive and memory and all have passed. I...
BSOD Help and Support
Blue Screen Memory Dump Error
I’m hoping someone can help me here, I’m having some issues with my brand new computer since doing a windows 7 update. The machine orginally came with Windows Vista Premium Home addition & 4G of Ram , Right of the box I decided to upgrade the ram to 8G and and do the windows 7 upgrade. ...
BSOD Help and Support
Periodic blue screen memory dump help please
I'm getting a memory dump restart every once in awhile and I don't know the cause. This is a brand new PC built part by part so I'm not certain if it's hardware or software related. Any help would be much appreciated. Here's the dmp file: (change extension from txt back to dmp)
BSOD Help and Support
Blue screen memory dump
I just installed a Geforce GTX560 along with 4 sticks of G Skill ram. Now I keep getting memory dump crashes. I tried to run the debugging report but no matter what I do I crash and just keep rebooting. I can't run anything. I took my pc to a friends and we reinstalled windows, ran a stress test...
BSOD Help and Support
BLUE SCREEN --> MEMORY DUMP! :/
Hi i've been getting blue screens out of nothing lately. Don't realy know what is causing the problem, but i bet u guys do ;) ! I have a feeling it could be the videocard driver. I upgraded from w7 home ed --> pro ed. When i was done windows dident automaticly load the drivers for...
BSOD Help and Support


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 23:11.
Twitter Facebook Google+ Seven Forums iOS App Seven Forums Android App