New
#11
Does it matter that that HP Bios link states that it is for Vista users?
Blue screen/memory dump
-
-
-
New #13
Sorry to sound dense. So basically if I update all my drivers that should work?
Before I installed Windows 7 I used something called Double Driver to back up all the drivers I had on the laptop when it was running Vista Home edition, had no blue screens with that. Would that help if I re-installed all the drivers from that program?
Also as an added note my laptop does have a built in SD card reader, but why does the blue screen only appear when I close the laptop lid and it goes into sleep mode? Whats the connection? It doesnt happen any other time *touch wood*!!
-
New #14
With regards to updating my ATI drivers I have been watching the videos on the website about how to uninstall the old ones and it says to go to Progams and features where there should be an ATI Catalyst Manager, but I do not have that or anything else in that folder that mentions ATI. Will I be ok to just install the new drivers I downloaded??
-
New #15
With video drivers, you should be OK simply updating them. I only suggest complete uninstall when switching vendors or when upgrades don't work. As to the BIOS, you should be fine updating in 7. Just be aware that if you update all drivers and BIOS and the problem continues, you'll have to contact HP to figure out what the card reader is doing that is causing Windows to crash - we won't have access to tools that can probe the hardware, unfortunately, but HP should.
-
New #16
Ok, Ive had another blue screen and i will put that info down in a sec and attach the newest mini dump file but first I wanna go over what Ive dont since startin the thread.....
*I ensured minidumps were enabled
*I removed AVG and started using MSE
*I updated my ATI drivers
*I installed the HP BIOS version for Windows 7
I havent updated all my drivers yet cuz i was hoping something might work out of that lot and I wanted to make sense of what I'd done myself really so far, anyway, attached is the newest minidump file, plus the info on the last reason for the blue screen:
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 2057
Additional information about the problem:
BCCode: d1
BCP1: FFFFF88003E7A0B8
BCP2: 0000000000000002
BCP3: 0000000000000008
BCP4: FFFFF88003E7A0B8
OS Version: 6_1_7600
Service Pack: 0_0
Product: 256_1
Files that help describe the problem:
C:\Windows\Minidump\030411-51324-01.dmp
C:\Users\Lindz\AppData\Local\Temp\WER-61011-0.sysdata.xml
-
New #17
It's the same issue. At this point, I would *strongly* suggest contacting HP support directly - this would almost seem like some sort of BIOS issue.
-
New #18
As Cluberti neatly spotted on the first crashes sdbus.sys is still being blamed and i wonder if the device or drivers aren't windows 7 friendly
could you try leaving an SD card plugged into your device and then see if you can get it to crash with a bluescreen from sleep , I suspect its being polled for the card it thinks is loaded but throws a wobbly when there isn't anything present ?
-
New #19
Well I dont really use the SD card reader so I've disabled it in device manager, I then shut the laptop and opened it and it seemed ok, but I'll only be hopeful if it carries on like that in a few days time as it's done it before where it never blue screened me after sleep, got me all excited, then later it did it!!!
-
Quote
Related Discussions