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Windows 7: Corrupted file system after CHKDSK

03 Jul 2011   #1
pimiimip

Windows 7 Home Premium 64-bit
 
 
Corrupted file system after CHKDSK

Hi, I need some help!
I have an Acer Aspire 5734Z with Windows 7 Home Premium 64-bit installed and ever since I got my computer I've been having trouble starting Windows normally. Like many time before, a week ago my computer started again freezing at the Windows logo every time I put it on. Here's what I tried to do to get things back to normal:

1. I ran CHKDSK /r, and got my computer working.
2. Two days later, I had the same problem. So, I ran CHKDSK /r (found 48 unreadable file segments, deleted 60 index entries, corrected and deleted file names..), but it froze at stage 3 of 5, "verifying indexes", and after 19 hours I shut it down.
2. Still having the same freezing problem, I ran CHKDSK /r once again (found 13 bad clusters..) and I noticed the line "Windows has made corrections to the file system". After the check was complete Windows wouldn't still start.
3. I tried all the different Safe Modes, but got stuck at loading "\windows\system32\DRIVERS\AVGIDSEH.sys" or the file after that.

After several days of CHKDSKs I've somehow been able to log in, but now a pop-up appeared saying: "The file system structure on the disk is corrupt and unusable". I can barely use any programs at all, and those that I can use get errors like "chrome.exe - Corrupt Disk. The file system structure on the disk is corrupt and unusable."

What on earth just happened to my Windows 7?! It feels like Windows/CHKDSK deleted the wrong files or something. Do you have any suggestions how to fix this? I will most likely end up formatting everything and start over fresh (for the 3rd time), but if there is another way, I'd love to hear it!

Thank you in advance!
- Heidi

PS. Does this problem belong in this section of the forum?


My System SpecsSystem Spec
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03 Jul 2011   #2
richc46

Microsoft Community Contributor Award Recipient

Windows 10, Home Clean Install
 
 

Welcome Heidi
It sounds like hard drive problems. Take this Hard drive test to be sure. I would back up my stuff, if you can, first, just in case.
Test Hard Drive HD Diagnostic or this test Hard Drive Diagnostics Tools and Utilities (Storage) - TACKtech Corp.
My System SpecsSystem Spec
03 Jul 2011   #3
marsmimar

Microsoft Community Contributor Award Recipient

 
 

You may be able to salvage your system with a System File Checker scan.

SFC /SCANNOW Command - System File Checker

If that doesn't work you might have better luck with a Repair Install.

Repair Install

What concerns me is why you've had to do a format and reinstall 3 times. You may have a bad hard drive. You could also try running SeaTools.

SeaTools for Windows | Seagate

EDIT: Rich's nimble fingers on the keyboard beat me again.
My System SpecsSystem Spec
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03 Jul 2011   #4
pimiimip

Windows 7 Home Premium 64-bit
 
 

Richard and marsmimar, thank you for the links, I'll get to them right away!
Yes, a bad hard drive could be the problem, or at least it feels like it.

I'll get back to you asap, thank you!
My System SpecsSystem Spec
03 Jul 2011   #5
pimiimip

Windows 7 Home Premium 64-bit
 
 

Okay, here's an update.
I tried the SFC, but got this: Verification 35% complete. Windows Resource Protection could not perform the requested operation. Also, if I were to try the Repair Install, I'd have to have the installation CD/DVD, right? I don't have one since Windows 7 came with the computer automatically.

With SeaTools: SMART Check and Short Generic worked, but the rest of the tests failed.

I'm still looking at what to do according to Richard's HD Diagnostic link.
My System SpecsSystem Spec
03 Jul 2011   #6
marsmimar

Microsoft Community Contributor Award Recipient

 
 

Quote   Quote: Originally Posted by pimiimip View Post
Okay, here's an update.
I tried the SFC, but got this: Verification 35% complete. Windows Resource Protection could not perform the requested operation. Also, if I were to try the Repair Install, I'd have to have the installation CD/DVD, right? I don't have one since Windows 7 came with the computer automatically.

With SeaTools: SMART Check and Short Generic worked, but the rest of the tests failed.

I'm still looking at what to do according to Richard's HD Diagnostic link.
Yes, it would be best to have the install media to do a repair install. How were you formatting/reinstalling before? System image? Recovery partition?
My System SpecsSystem Spec
03 Jul 2011   #7
pimiimip

Windows 7 Home Premium 64-bit
 
 

Recovery partition, I believe.

I tried Richard's HD Diagnostic as well and got as far as booting from the CD I had burned (step 5), but all I got was a black screen. Maybe something went wrong when burning the disk. Also right before the log in screen a pop-up for logonUI.exe appeared telling me that the RASAPI32.dll file was not found. Hmm..
My System SpecsSystem Spec
03 Jul 2011   #8
richc46

Microsoft Community Contributor Award Recipient

Windows 10, Home Clean Install
 
 

There are two tests, try the other.
Burn at a slow speed.
My System SpecsSystem Spec
03 Jul 2011   #9
pimiimip

Windows 7 Home Premium 64-bit
 
 

Okay, burnt it at the slower speed.
I feel really stupid, what am I doing wrong? I booted from the CD by pressing F2 and selecting the CD Drive as the first boot device, but after that nothing special really happens. The log in screen appears, I log in and that's it. From the desktop I can open Seagate SeaTools (the page suggests me to use it since I have a WD) to do the Long test, but it fails like before.
My System SpecsSystem Spec
03 Jul 2011   #10
marsmimar

Microsoft Community Contributor Award Recipient

 
 

Before getting too far ahead of ourselves, have you done a full scan for viruses, sypware and other malware? Sometimes they can stop you from performing certain repair tasks. In addition to whatever security product(s) you may already have installed I like to use some additional on demand scanners. They are all free. You may have to go into safe mode with networking to download.

Malwarebytes : Malwarebytes Anti-Malware is a free download that removes viruses and malware from your computer

Hitman Pro 3 - SurfRight

HouseCall - Free Online Virus Scan - Trend Micro USA

Norton Rescue Tools

SUPERAntiSpyware.com | Remove Malware | Remove Spyware - AntiMalware, AntiSpyware, AntiAdware!

If Hitman Pro finds anything, it will ask you to get the paid version. You don't have to because it will also give you the complete path of the suspected file.
My System SpecsSystem Spec
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