Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.

Windows 7: CHKDSK at startup, getting "File recored segment XXXXX is unreadable."

13 Oct 2011   #1

Windows Vista x86/Windows 7 (x86/x64)
CHKDSK at startup, getting "File recored segment XXXXX is unreadable."

Good day! I'm currently helping my uncle with his laptop (Acer Aspire 5742Z) running on Windows 7 with a problem stated at the title. I've tried waiting for it to finish up which took a couple of hours but go a BSOD moments after trying to login through windows so after it restarted I canceled the CHKDSK this time and was able to get through windows but everything was running very slow that I could barely open My Computer. I've also read that it could be a hardware failure but I hoping that's not our case so I was wondering if there's a proper fix for this. I'm not a computer specialist but I do understand some bits and pieces so I apologize in advance if I don't get some terms you might be saying. Hope you guys can help me out thanks in advance! :)

My System SpecsSystem Spec
14 Oct 2011   #2

Windows 7 Professional x64

I am afraid your laptop's hard disk is failing hard. The only thing that might help is a complete CHKDSK check ("Scan for and attempt recovery of bad sectors"), preferably by removing it from the laptop and attaching it to a working PC via a 2.5" to 3.5" IDE adaptor or via a good USB disk enclosure.

If the disk is successfully checked then you can clone it immediately on a new 2.5" hard disk and put it in the laptop. If you are lucky, the system files might be intact and you will have saved your Windows installation and your data.

If the disk fails CHKDSK, then you have to give up and make a full Windows install on a new hard disk. If you need data from the old hard disk, you can attach it to the laptop via a USB enclosure and you might get all or part of your data. Good luck!
My System SpecsSystem Spec
14 Oct 2011   #3

Microsoft Community Contributor Award Recipient


I would Check the hard drive with the manufacturer's diagnostic tools.
Hard Drive Diagnostics Tools and Utilities (Storage) - TACKtech Corp.
HD Diagnostic

information   Information
We always assume you have made your Recovery Disks using the OEM manufacturer's Recovery Media Creator app the first day you had your new PC.
& made the Startup Repair CD.
startup repair disc-create

Did you make the OEM manufacturer's Recovery Disks?

Manual how to use Acer eRecovery Management here:'s%20guide/Acer%20eRecovery%20Management%20English.pdf

Acer eRecovery Management.
Acer Support: Frequently Asked Questions list for How to use Acer eRecovery

You can Order Acer recovery disks from here:
My System SpecsSystem Spec

14 Oct 2011   #4

Windows Vista x86/Windows 7 (x86/x64)

Thank you both of you for taking the time to reply. I may have to try the method you explained Mits hopefully it'd work somehow otherwise it's time for my uncle to buy a new pc then. And as for the OEM recovery disk, I'm pretty sure my unlce didn't bother to do that one so I guess that would be out of the picture. Again thanks for you help and have a nice day! :)
My System SpecsSystem Spec

 CHKDSK at startup, getting "File recored segment XXXXX is unreadable."

Thread Tools

Similar help and support threads
Thread Forum
File record segment xxx is unreadable error, please help!
Hi guys, my laptop recently started acting extremely slow and I'm not sure what's going on so I'd really appreciate if someone familiar with this can help out. My laptop suddenly froze and i couldn't get it to even start up in safe mode because it would freeze up beyond the boot up screen, and...
Hardware & Devices
Hard disk is failing? Error message"File record segment is unreadable"
Yesterday when I switch on my computer, it automatic diskcheck on my E disk. I have 3 HDD, which is C: (My main partition, installed Windows on this HDD), D: is for all my game files (Installed games) and E: is for all my music, movies, game installer, software etc. So back to the point, when I...
Hardware & Devices
check disk is giving me "File record segement xxxxx is unreadable"
Hi everybody, The title says it all. My dad was using the computer to watch some videos online when Mozilla Firefox froze. Then I tried to get into the task manager using Ctrl+Alt+Del and that wouldn't work. Tried right clicking the taskbar and going into task manager and that didn't work...
Performance & Maintenance
Laptop becomes slow, file segment is unreadable
Hi guys, i need some help here. So, 2 days ago ive noticed that my laptop performance has become slower compared to before, and I was lagging when playing my games so I decided to run CCleaner and restart my laptop. Unfortunately, it become worse after I restarted it. It took me about 45 mins to...
Performance & Maintenance
File record segment ** is unreadable
Been getting a few BSOD's since moving from IDE to ACHI mode - thought it would improve speed on the SSD. Different error messages. Decided to remove the Creative Sound Card and revert back to on-board sound. Booted up fine (so far). Did a reboot and CHKDSK ran for Drive C with message File...
BSOD Help and Support

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 15:49.
Twitter Facebook Google+ Seven Forums iOS App Seven Forums Android App