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Windows 7: Multiple crashes related to Windows7 shut down and sleep.. URGENT

18 Oct 2011   #1

Windows 7 Home 32 bit
Multiple crashes related to Windows7 shut down and sleep.. URGENT

The story goes like this:
My laptop lost power and died - but I had not shut it down properly for 2 or more weeks.
This has happened before so I thought it would be OK.

I restarted the computer, everything worked fine EXCEPT when I put it to sleep again it crashed/hung with the screen all black. I could hear the fan going into overdrive but nothing was happening and the hard disk indicator light was constantly lit. I waited a while but as it was late I had to hold the power button to force turn it off again.

The next day, I turned on my computer, but this time it hung as it was starting up. When it was loading the startup programs the same thing happened - the screen froze, no buttons were responsive, the fan went into overdrive and I couldn't do anything.

First, I cleaned my registry using Ccleaner. Tried to sleep: same problem.
Second, I updated my Windows7 to SP1. Still same problem.
Third, out of desperation (projects due) I reformatted my C drive (kept the D where most of my files were - but still backed them up). STILL NO FIX
Fourth, I went to microsoft, downloaded a hotfix for this from You cannot make a computer that is running Windows 7 shut down or sleep
Updated fine, STILL NO FIX.

I am at odds at what is going on... should I be fixing drive as well?
I have read that maybe a drive defrag will do the trick... please help!!!

NB. the computer runs fine if it doesnt crash on startup but may/may not crash when shutting down/sleeping later. Also, there is no BSOD
This uncertainty is killing me and I fear for my saved work on my computer (not easy to backup every few hours)

I run a Toshiba Qosmio F60
Processor Intel(R) Core(TM) i3 CPU M 330 @ 2.13GHz, 2133 Mhz, 2 Core(s), 4 Logical Processor(s)
BIOS Version/Date TOSHIBA Version 1.70, 14/01/2010

My System SpecsSystem Spec
18 Oct 2011   #2

Windows 7 Professional x64

If you have not disabled System Restore, you are lucky - try restoring your system to its previous saved state. I give it 90% chance this will fix your problem.

If this does not work, my guess is that your hardware drivers (mostly video and audio) are corrupt.

First, locate the latest version of the video, audio and network drivers from your manufacturer and save them somewhere easy to locate (e.g. a flash disk).

Then in Device Manager uninstall the Display Adapter driver (remove from disk too) and do not reboot if prompted. Do the same for the Audio Device in "Sound, video and game controllers". Then reboot.

Whenever Windows loads and prompts you to install drivers for your new found hardware, hit Cancel. Install the downloaded Video driver and reboot, then the Audio driver and reboot.

If you still have problems with shut down and sleep, do the same for your Network adapters (wired network, Wi-Fi and Bluetooth), that is uninstall them and install the newest downloaded versions from manufacturer's site.

If nothing of the above works, it's not a matter of corrupt drivers and we'll have to delve deeper on the problem.
My System SpecsSystem Spec

 Multiple crashes related to Windows7 shut down and sleep.. URGENT

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